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Hyatt Ziva Los Cabos- All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Balcony view
Aerial view
40-inch LCD TV with satellite channels, TV, iPod dock
4 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All inclusive
    All inclusive
  • Breakfast included
    Breakfast included
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Plaza Mega Comercial Mexicana
    8 min walk
  • Playa Hotelera
    11 min walk
  • Punta Sur Golf Course
    11 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    17 min drive

Room options

View all photos for One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

One Bedroom Master Suite

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View King

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Two Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View Two Bedroom Master Suite

  • 1249 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean Front One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean Front One Bedroom Master Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Two Bedroom Grand Master King Suite

40-inch LCD TV with satellite channels, TV, iPod dock

Ocean Front Two Bedroom Grand Master King Suite

  • 1615 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Ocean Front Two Bedroom Grand Master Suite

View from room

Ocean Front Two Bedroom Grand Master Suite

  • 2335 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Club Swim Up Master King

Terrace/patio

Club Swim Up Master King

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Swim Up Master Double

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Swim Up Master Double

  • 753 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Master King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View Master King

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Master Double

Ocean View Master Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View Master Double

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Double

Master Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Master Double

  • 581 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Master King

  • 581 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View One Bedroom Master Suite

  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ziva Suite

View from room

Ziva Suite

  • 613 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean View Master King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Master King

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Master Double

Club Ocean View Master Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Master Double

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Living area | 40-inch LCD TV with satellite channels, TV, iPod dock

Presidential Suite

  • 2099 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Club Ocean Front King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean Front King

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Master King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Pool View Master King

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Pool View Master Double

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Pool View Master Double

  • 581 sq ft
  • Sleeps 4
  • 2 Double Beds

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Property grounds

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The price is $496
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About the neighborhood

San José del Cabo

Located in San José del Cabo (Zona Hotelera), Hyatt Ziva Los Cabos- All Inclusive is within a 10-minute drive of Puerto Los Cabos and El Dorado Golf Club. .This beach property is 1.8 mi (2.8 km) from Costa Azul Beach and 3.8 mi (6.1 km) from Palmilla Beach.

What's nearby

  • Playa Hotelera - 11 min walk - 0.6 miles
  • Costa Azul Beach - 14 min walk - 0.8 miles
  • San Jose del Cabo Art District - 4 min drive - 2.1 miles
  • Puerto Los Cabos - 6 min drive - 3.1 miles
  • Palmilla Beach - 8 min drive - 3.8 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

  • ‪La Hacienda Baja Grill - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪La Plaza - ‬3 min walk
  • ‪Lateral Crudo & Asado - ‬6 min walk
  • ‪El Zafiro - ‬4 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 591 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 4 spa tubs, and a complimentary water park. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Zaffiro, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San José del Cabo? This property has 35000 square feet (3252 square meters) of space consisting of a conference center and 18 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Zaffiro - This beachfront fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Bon Vivant - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open select days.
Dozo - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
La Plaza Buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hyatt Ziva Los Cabos- All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Hacienda Baja Grill
  • La Plaza Buffet
  • Zaffiro

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference center (35,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from July 9 2024 to March 22 2025 (dates subject to change):
  • One of the dining venues
  • One of the swimming pools
This property is undergoing renovations from May 23 2024 to March 22 2025 (completion date subject to change).
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 130.00 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 130.00 (one-way), (from 4 to 8 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1790 out of 2820 reviews" "
Rating 8 - Good. 527 out of 2820 reviews" "
Rating 6 - Okay. 264 out of 2820 reviews" "
Rating 4 - Poor. 114 out of 2820 reviews" "
Rating 2 - Terrible. 125 out of 2820 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Food, drinks….
Stayed 3 nights in Oct 2024

4/10 Poor

BIren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great staff.. food delious!
Stayed 4 nights in Aug 2024

8/10 Good

Lyncie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Limited experience due to ongoing constructions and not too many entertaining activities. However the services are good, staff are friendly and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Aarthi

Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at this property. The staff was exceptional, from the front desk to the wait staff. The food was delicious, and I loved the variety of cuisines. Even though some renovations were going on, it was still one of my favorite vacations, and I plan to return.
Stayed 3 nights in Aug 2024

6/10 Okay

Javad Nejad

Traveled with family
Construction in the hotel
Stayed 5 nights in Aug 2024

10/10 Excellent

Ankit

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everyone is very friendly and polite. Service was great. Great dining options
Stayed 5 nights in Aug 2024

10/10 Excellent

Shivam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
it was so amazing the front desk angel was so nice and helpful.
Stayed 4 nights in Aug 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the staff were amazing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shintaro, Torrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of the ongoing construction, there were some restaurants closed but still had enough options for our stay. We stayed there for 3 nights and we were very satisfied with the quality of food, drinks, and mostly the hospitality of all the workers. I read some reviews of the high-season complaints but we were there in mid-August(off-peak season) and didn't have any issues. Great wifi connections. No wait at the restaurants, food stands, and coffee shops.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was amazing, there was plenty to do and the staff were pleasant and friendly. Pedro at the swim up bar by the beach was amazing and very attentive. He gave us information about the resort and activities going on.
Stayed 4 nights in Aug 2024

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort was very clean and staff were all very friendly and accommodating! Plenty of dining choices that were all excellent. Lots of fun activities too! Our only complaint was the noise from the construction right next to the pool. Cabanas were way overpriced considering the noise that lasted most of the day. I think a very reduced rate would have been fair considering.
Stayed 5 nights in Aug 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hyatt Ziva! We traveled with our 12 year old son, who enjoyed it as well.The pools were great, the food, the staff, the exercise classes by Lizet, and even the housekeeping service was outstanding. The attendants at the pool were so attentive and available. My favorite was the 24 hour coffee shop! Not that I needed coffee in teh middle of the night but it's a nice option. They had fresh fruit for the taking, pastries, sandwiches, and ice cream, not just coffee drinks. I loved not having to carry money around. The evening shows were so fun and creative. My favorite restaurant was the hibachi grill...make a reservation upon arrival at the resort. We also did a fabulous sunset dinner on the beach our last night...incredible. The only thing I would say is that my son wished there had been more for someone his age to do. They had lots of activites for young children but not much for tweens/teens. Adding that would make this a full service resort for families. Despite that, my expectations were exceeded. I look forward to returning!
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
DON"T EVEN THINK OF BOOKING THIS PROPERTY UNTIL 2027 There is jack hammering, sawing and grinding, all day, every day, and this is just the first building they are renovating. They try to dampen the noise by turning up the music by the pool, the result is more noise. We are a family of four, in the pool chairs, the people on the ends could not speak to each other without yelling. You can hear it underwater. They sent me a warning about the construction, two days after I booked, one day too late to cancel the whole thing. I could have still cancelled the hotel and switched, but of course the discount for a package no longer applied and the cost was higher. I still would have but the hotel messaged me two weeks before my stay, saying the loud noise (jack hammering) would be done before my stay, it wasn't. They tried to buy my silence by offering me 30k Hyatt points, enough for one night at this hotel at this time of year, I booked two rooms for five nights each! AND they required that I sign a release that included a commitment to not post a review such as this. I declined so I could warn all of you. To be clear, we LOVE Mexico, we have even stayed at this hotel before, we loved it and the people. That's why I booked with confidence, and did not check the recent reviews, BIG MISTAKE. I blame EXPEDIA, the details of the construction are not part of the happy path to book, and despite my many messages and complaints, they refuse to step up. I'm not done with them.
Stayed 5 nights in Aug 2024

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, pool, plenty of bars, excellent service, clean
Stayed 6 nights in Aug 2024

10/10 Excellent

Tania

Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service
We loved the property but would have been better had we known how close construction was to main pool areas. Staff was awesome. Shout out to Norma, Lizette, Paula, German and Roberto for all the fun activities!! They made it very enjoyable!
Stayed 7 nights in Aug 2024

8/10 Good

ARTOUSH

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service & staff really nice , reservation around pools 👎food was overall tnx for good vacation!👍
Stayed 6 nights in Aug 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Aug 2024

2/10 Terrible

Haim

Traveled with family
Disliked: Staff & service, property conditions & facilities
I recently stayed at Hyatt Ziva and was extremely disappointed with my experience. The hotel is currently undergoing renovations, and the constant noise throughout the day made it nearly impossible to relax. From early in the morning until late afternoon, the sound of construction was relentless, turning what was supposed to be a peaceful getaway into a stressful experience. If you’re looking for a place to rest and unwind, I would strongly advise against booking here until the renovations are complete. Very disappointed with this stay. Haim Feldman
Stayed 3 nights in Aug 2024

2/10 Terrible

Haim

Traveled with family
I recently stayed at Hyatt Ziva and was extremely disappointed with my experience. The hotel is currently undergoing renovations, and the constant noise throughout the day made it nearly impossible to relax. From early in the morning until late afternoon, the sound of construction was relentless, turning what was supposed to be a peaceful getaway into a stressful experience. If you’re looking for a place to rest and unwind, I would strongly advise against booking here until the renovations are complete. Very disappointed with this stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked pretty much everything
Stayed 4 nights in Aug 2024