8/10 Good
Amy
Traveled with family
Nov 18, 2024
Liked: Staff & service, property conditions & facilities, room comfort
Mattress odor in room 415
My son and daughter-in-laws room was fine until they pulled back the bedding to go to sleep. The bedding smelled awful like a mix of wet dog and damp laundry. The baby was already asleep in her pack n play and they didnt want to risk waking her so the slept on the smelly sheets the first night. We requested the linen be changed the next day, which was done without incident however the bad smell was still there. Upon further investigation, we decided it was the mattress that smelled disgusting. We alerted the front desk and they were gladly given a different room. Thankfully the second room was odor free. Hopefully the front desk staff at the hotel actually alerts mgmt and gets that mattress in room 415 replaced. I would hate for anyone else to have to experience that. While the second room was a downgrade from a king suite to a queen suite, it was still in close proximity to our room, which was important to us so i didn't make a big deal about it. The front desk staff was welcoming and attentive. I hope housekeeping can learn to pay attention to details, like an overwhelming odor coming from a mattress while they are making it. Other than that, we were very pleased with our stay.
Amy
Stayed 2 nights in Nov 2024