See all properties

The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

On the beach, white sand, free beach cabanas, sun loungers
Aerial view
Free minibar, in-room safe, blackout drapes, iron/ironing board
On the beach, white sand, free beach cabanas, sun loungers
Sian Kaan Master Suite. | Terrace/patio

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Oasis Arena
    1 min walk
  • Maya Museum of Cancun
    8 min walk
  • Iberostar Cancun Golf Course
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Pyramid Master Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Master Suite

  • 689 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite | Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Master Suite

  • 883 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Standard

  • 377 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Junior Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Pyramid Standard, NonRefundable)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room (Pyramid Standard, NonRefundable)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean Front

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Standard

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

Grand Oasis Cancun - All Inclusive

Pool
All inclusive
Spa
Parking included
3.0 out of 5, (1451)
The price is $211
per night
$260 total
includes taxes & fees
Dec 7 - Dec 8
Grand Oasis Cancun - All Inclusive

About the neighborhood

Cancun

With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Iberostar Cancun Golf Course. .This all-inclusive property is 2.5 mi (4.1 km) from Delfines Beach and 12.9 mi (20.8 km) from Moon Palace Golf Club.

What's nearby

  • Oasis Arena - 1 min walk - 0.1 miles
  • Maya Museum of Cancun - 8 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 10 min walk - 0.6 miles
  • Aquaworld - 10 min walk - 0.6 miles
  • Delfines Beach - 5 min drive - 2.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Market Place - ‬1 min walk
  • ‪MakiTaco - ‬1 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Beachfront property with calming spa services
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions can provide entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 13 bars/lounges, or 2 beach bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • Sanitation services: USD 4.57 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 338 out of 1012 reviews" "
Rating 8 - Good. 210 out of 1012 reviews" "
Rating 6 - Okay. 169 out of 1012 reviews" "
Rating 4 - Poor. 122 out of 1012 reviews" "
Rating 2 - Terrible. 173 out of 1012 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

PHUONG THAO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel, third time I come back, I like the food and their service.
Stayed 3 nights in Aug 2024

6/10 Okay

Rosa M, inglewood

Traveled with partner
Disliked: Staff & service
Disappointed It could be better if they put more effort into the foods (Hotel itself is an a good lication )
Stayed 2 nights in Aug 2024

6/10 Okay

Breeana

Traveled with group
Liked: Staff & service
It was a nice place and the people was very kind. Besides that my room smelled like old wet laundry, it was freezing cold in the room, my remote didn’t work & the food wasn’t that good. Coming from the city it was not a lot of options but I enjoyed my time in Cancun.
Stayed 5 nights in Aug 2024

10/10 Excellent

Elona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

2/10 Terrible

Geraldhine

Disliked: Staff & service, property conditions & facilities
Terrible , yo no le daría ni la mitad de una estrella, la peor elección .Gracias a Dios que pudimos cambiarnos después de la Primera noche y se nos cumplió la Expectativa de nuestras vacaciones y fueron maravillosas
Stayed 7 nights in Aug 2024

6/10 Okay

Diana

Traveled with partner
Liked: Amenities
The dining options were great. There was plenty of options. We enjoyed benazuza which was a very interesting restaurant with creative presentations of a total of 22 courses. The rooms need to be updated which was the biggest con of the hotel. We stayed at an oceanfront room and the view was beautiful. The property as far as outdoor area such as pools and landscape is well kept.
Stayed 5 nights in Aug 2024

2/10 Terrible

Cynthia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible decision with my choice of resort
Stayed 4 nights in Aug 2024

8/10 Good

Lucia

Traveled with group
Liked: Staff & service
Staff very helpful , it changed so much from before they added things worth it with a price. Definitely an experience.
Stayed 5 nights in Aug 2024

2/10 Terrible

Laura

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I’m a person that’s very clean and I like a clean area and going to this hotel I felt like it was very unsanitary.. The elevators were very dirty the furniture in the week the area outside our room is very dirty. The lady that I checked in with was very rude.. Every time I walked out of our building, I had somebody trying to sell me something or get me to go into the resort meetings. I will never book with this hotel again. Over all it’s the dirtiest. The maid did come clean our room, but every single day that it would rain water would come in from the outside into the room .
Stayed 5 nights in Aug 2024

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for all inclusive, what you would expect. Food and drinks are ok, overall the the property is nice. Spent 3 nights here, stayed in master suite definitely recommend that suite.
Stayed 3 nights in Aug 2024

8/10 Good

Allyssa J

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for families with children.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very big place that u can explore.
Stayed 4 nights in Jul 2024

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are different levels of bracelets. To get the best experience and access to most of the restaurants you have to have the highest level. We had it and ate at great restaurants that are not included for everyone. Keep that in mind when making reservations.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joshua Nelson Everett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Around the pool is dirty you see a lot of trash around and under the bridge . Pool looks dirty at times when so many people swimming. At one point, I saw snot floating around so gross. Wish there was a pool for adults only thats is deeper than 5 feet. All pools were shallow
Stayed 7 nights in Aug 2024

4/10 Poor

Alex Rolando Sarceño

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personal, lobby attendance, bartender were very rude, and disrespectful….
Stayed 6 nights in Jul 2024

4/10 Poor

KATHY

Traveled with partner
Disliked: Cleanliness
They trick you into buying timeshare
Stayed 6 nights in Aug 2024

10/10 Excellent

Rony Estuardo De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the ambience outside was great and festive and the rooms were silent and relaxing as well. Very good food and great energy. The pools and beach was beautiful and there was a big variety of activities and restaurants for all ages.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brendon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently stayed at the Pyramid Grand Oasis, was a great experience! Staff very friendly and attentive. Good food options…there are some of the higher end restaurants that require more than beach attire, so make sure you are bring a mix of closed shoes and smarter long pants as those are required for entry! There are some restaurants that are not part of the all inclusive packages…overall a great venue for a family vacation once you know what to expect!
Stayed 7 nights in Aug 2024

8/10 Good

Chelvy

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s a great place to stay, they do need to improve their rooms, with AC, and plumbing issues in the room.
Stayed 6 nights in Aug 2024

10/10 Excellent

Sohag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Krista

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please forward this onto the hotel- Dear Pyramid Hotel Management and Staff, I am writing to express my extreme dissatisfaction with my recent stay at your resort from July 31st, 2024 to August 5th, 2024. My experience was unfortunately marred by a series of significant issues that completely compromised my stay. Upon arrival, I was met with a complete lack of bell service and a notably absent welcome. The situation escalated when my room was not ready, and it took an unacceptable 30 minutes to secure accommodations through guest services. This initial encounter set a disheartening tone for the remainder of my stay. The condition of the room was equally disappointing, I was in room 3216. The sliding doors were filthy, the shower appeared to be on the verge of falling apart, and the overall cleanliness of the room left much to be desired. Basic amenities such as hand soap, shower gel, conditioner, and washcloths were absent, forcing me to borrow these items from friends. On Friday August 2nd the building had a water shut off for over 5 hours which was a MASSIVE inconvenience. The fridge was in a deplorable state hadn’t been cleaned in months, and the safe was broken, rendering it useless for securing valuables. The dining options were equally unsatisfactory. The buffet I attended was a shocking display of poor food quality, with items appearing to have been sitting out for days. The limited restaurant availability, especially during e
Stayed 5 nights in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

8/10 Good

negarin

Traveled with partner
Disliked: Staff & service
The room was not really clean specially pilots! Bathroom and shower needs remodeling to old!
Stayed 4 nights in Aug 2024

10/10 Excellent

Nereida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay , great customer service !
Stayed 4 nights in Aug 2024

2/10 Terrible

Arvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage hotel
Stayed 4 nights in Aug 2024