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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Outdoor dining
View from room
Premium bedding, down comforters, free minibar, in-room safe
Poolside bar

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • All inclusive
    All inclusive
  • Breakfast included
    Breakfast included
  • Spa
    Spa

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    4 min walk
  • Puerto Morelos Beach
    13 min walk
  • Crococun Zoo
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front King

  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day Preferred

Terrace/patio

Deal of the Day Preferred

  • 520 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | Terrace/patio

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Terrace/patio

Deal of the Day

  • 520 sq ft
  • Sleeps 4
  • 2 Twin Beds
Aerial view
Dreams Riviera Cancun Resort & Spa - All Inclusive
Pool
Hot Tub
Breakfast included
All inclusive
4.3 out of 5, Excellent, (1064)
The price is $452
per night
$452 total
includes taxes & fees
Dec 5 - Dec 6
Dreams Riviera Cancun Resort & Spa - All Inclusive

About the neighborhood

Puerto Morelos

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Beach - 13 min walk - 0.7 miles
  • Crococun Zoo - 3 min drive - 1.6 miles
  • Puerto Morelos Town Square - 8 min drive - 2.9 miles
  • Ojo de Agua Beach - 11 min drive - 2.6 miles
  • Petempich Bay - 14 min drive - 5.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 488 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 14 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1028 reviews" "
Rating 8 - Good. 245 out of 1028 reviews" "
Rating 6 - Okay. 149 out of 1028 reviews" "
Rating 4 - Poor. 59 out of 1028 reviews" "
Rating 2 - Terrible. 96 out of 1028 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Arbriana

Traveled with partner
Disliked: Staff & service
Asked to pay my balance with pesos and the guy at the desk took my pesos and never applied this to my stay instead charged me additional on my card.
Stayed 5 nights in Aug 2024

2/10 Terrible

Ana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My husband's Gucci cap was stolen from the hotel room, and I still waiting for them to pay me back plus I found hair in the bed the room was dirty. We had bad experiences in the Dreams Sapphire Hotel in Mexico
Stayed 6 nights in Aug 2024

10/10 Excellent

MARKESE

Liked: Cleanliness, staff & service, property conditions & facilities
Great 10:10
Stayed 4 nights in Aug 2024

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
awesome experience
Stayed 5 nights in Aug 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place staff is very curtious
Stayed 4 nights in Aug 2024

10/10 Excellent

Andres, Edwards

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a huge difference between regular and preferred. I would have liked to have seen more of a difference to feel like it was worth being preferred
Stayed 6 nights in Aug 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with many dining options. The pools are nice and the accommodations were terrific. It has a little water park with a few slides and a cool little ocean front bar. One of its greatest assets are the people that work there, you are always met with a smiling face.
Stayed 7 nights in Aug 2024

6/10 Okay

Daima De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jozef

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort . Friendly staff and great service
Stayed 8 nights in Aug 2024

8/10 Good

Christa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amazing staff.
Stayed 5 nights in Jul 2024

10/10 Excellent

Shawn McKay

Liked: Cleanliness, staff & service, property conditions & facilities
This was a dream vacation! Great service, beach, activities and amazing food!! My favorite thing was the bike ride down to the city of Puerto Morelos. It was a great experience. The AC in our room worked great!
Stayed 4 nights in Aug 2024

8/10 Good

Jenna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights , went august 4 2024. Everything was beautiful, perfect weather just hot, lovely views, clean and big swimming pool, the ocean water was decently clean despite some seaweed and clean room. Day one of arriving, was immediately greeted and luggage’s and bag were taken care of by employees. Check in was simple and straightforward. Everybody was kind. Our room was a bit far , you go through a tropical path to get to the room/building. I stayed in building 8 which is far. Luckily we got a tour on a golf cart of the resort and was dropped off to the room as well. Lots of wild animal, like baby lizards, coati , literal cats if u hear meowing, agouti, and tropical birds. Didn’t encounter any aggressive ones, just let be and go ur own way admiring them. Lots of amenities like coffee shops, juice shop, game room, vip bar lounge, club, gym, outdoor game area , outdoor bar , gift shop, and clothing shop. All rooms have AC except for the outdoor areas . Wished the outdoor bar that is in the smack centre of everything had a better cooling system that would’ve made it more enjoyable . If ur planning to drink it , you will get hot easily. There was quite a bit of restaurants but I didn’t get to try all of them because of it being booked up. Ate at world cafe (buffet) majority of the time, barefoot grill by the pool for snack, and blue water grill. Food was good, lots of variety so there is no complaints.
Stayed 4 nights in Aug 2024

8/10 Good

Michelle D

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Travis

Liked: Cleanliness
Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo, hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy happy with this everything in this hotel , good, drink, services, housekeeping was the best for me and my family.
Stayed 7 nights in Jul 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Maricela

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness
Check is wasn't as smooth as most places. When we arrived to our room and paid for the preferred upgrade we had no additional amenities. On top of that there was no towels no cold beverages and AC never got below 24C. Food was good, Restaurants were randomly closed. Over all work for our family but won't return to this resort.
Stayed 4 nights in Jul 2024

4/10 Poor

Victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I recently stayed at this resort, and while the housekeeping, room service, bell boys, and front desk staff were amazing, the management was completely awful. The ladies in the coffee shop were amazing and very friendly. Firstly, you need to make reservations for dinner only to be told it’s first come, first serve when you arrive. The buffet by the pool denied us entry because we weren't in proper attire. A tank top and swimming shorts aren't proper attire for a buffet near the pool? Make it make sense! The bartenders felt entitled, even after receiving a tip. A waiter even told me I had to tip him if I wanted him to bring me a drink. This is definitely not a 5-star resort, and for the price, it was a complete waste of money. Stay away. The rooms smelled like mold, the air conditioning didn’t work, and there were bugs in the room. One of the best experiences was playing with the local cats. The beach water was filthy—I thought an alligator would pop out at any moment. To give some credit to Hyatt, this is seaweed season and they did attempt to clean it everyday. To top it off, my entire family ended up with a bad stomach bug. Another issue is people reserving beach chairs with towels and not showing up until noon. Overall, a very disappointing experience.
Stayed 5 nights in Jul 2024

10/10 Excellent

Aga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 5 nights in Jul 2024

10/10 Excellent

Constance Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at this property were above and beyond amazing! It lacks a little with food options and quality but it wasn’t a deal breaker and we will return. You will get amazing service no matter what, however, if you tip, your service goes next level! These people are so grateful for their tips. I do not think corporate pays them enough for the service they provide.
Stayed 7 nights in Jul 2024

6/10 Okay

Milky

Traveled with family and small children
Can use renovations in some areas
Stayed 6 nights in Jul 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a resort, so we may not be the harshest critics, but we had a wonderful time. The resort was beautiful and the staff members were accommodating and friendly. The food wasn't amazing across the board, but was better than expected, and a few of the dishes we had were delicious. The drinks were plentiful and there was a wide variety of liquor options. There were also plenty of activities happening during the day and nighttime entertainment that, again, exceeded our expectations. We upgraded to Preferred status for part of our stay, which gave us an ocean view and access to a few additional perks, like a private lounge and an adults-only pool. The resort is somewhat secluded, so all the transportation options were expensive when we tried to go off-resort. But Puerto Morelos is a 15-minute drive away ($52 for a round-trip taxi, though they wait for you) and is a cute little town that isn't overly touristy. Overall a great experience, not to mention surprisingly affordable.
Stayed 5 nights in Jul 2024