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Mex Hoteles

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mex Hoteles

Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Front of property
STANDARD DOUBLE | City view
Rooftop terrace
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
28 Av Carlos Nader 2, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    10 min walk
  • Mercado 23
    10 min walk
  • Las Palapas Park
    11 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for STANDARD DOUBLE

STANDARD DOUBLE | City view

STANDARD DOUBLE

  • 291 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | View from room

Standard King

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
Exterior
ibis Cancun Centro
Pet friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very Good, (1118)
The price is $63
per night
$80 total
includes taxes & fees
Dec 5 - Dec 6
ibis Cancun Centro

About the neighborhood

Cancun

With a stay at Mex Hoteles, you'll be centrally located in Cancun, within a 5-minute drive of Plaza 28 and Plaza Las Americas. .This hotel is 8.7 mi (13.9 km) from La Isla Shopping Mall and 1.9 mi (3 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Las Palapas Park - 11 min walk - 0.6 miles
  • Plaza 28 - 3 min drive - 1.5 miles
  • Plaza Las Americas - 4 min drive - 2.1 miles
  • Ultramar Ferry Puerto Juárez - 4 min drive - 1.9 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 2.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪La Suegra - ‬8 min walk
  • ‪Taqueria Coapenitos - ‬2 min walk
  • ‪Ty-Coz - ‬5 min walk
  • ‪Yamamoto - ‬7 min walk
  • ‪El Paisano del 23 - ‬8 min walk

About this property

Mex Hoteles

Hotel with free parking, near Plaza 28
Mex Hoteles offers 100 air-conditioned accommodations with minibars and safes. 49-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Mex Hoteles, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, express check-in, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.
Mex Hoteles has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • Elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Mex Hoteles Hotel
Mex Hoteles Cancun
Mex Hoteles Hotel Cancun

Reviews

8.0

Very Good

Rating 10 - Excellent. 182 out of 382 reviews" "
Rating 8 - Good. 90 out of 382 reviews" "
Rating 6 - Okay. 53 out of 382 reviews" "
Rating 4 - Poor. 18 out of 382 reviews" "
Rating 2 - Terrible. 39 out of 382 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Misael

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Nathaniel Bello

Disliked: Staff & service
The staff are not so acomodating.
Stayed 4 nights in Jul 2024

10/10 Excellent

Besher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Besher

Stayed 2 nights in Jun 2024

6/10 Okay

JUAN MARTIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y la habitación muy limpia
Stayed 1 night in May 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

6/10 Okay

Bikramjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Hotel is in Downtown but doesn’t feel like downtown. Other then a few small stores arround the hotel, there’s nothing to do in the area. Good part is ADO bus terminal is close to Mex which makes it easy to travel from airport to the hotel. Worst part is the hotel rooms. I would give 1 star to the room. They were very depressing with no views at all. Not something I would recommend for vacation.
Stayed 6 nights in May 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great I’ve gone twice. Once in 2021 and recently in May of 2024. I go because I can walk across the street and there’s an extreme amount of nice bars and restaurants. The food is good at the hotel. They did give me a small room the second time but I think it’s because I bought it on Expedia. I think it’s best if you order your reservation on the original website. But the customer service is good.
Stayed 4 nights in May 2024

2/10 Terrible

Alejandro

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.
Stayed 2 nights in May 2024

8/10 Good

Kouroush

Liked: Cleanliness, staff & service
It is pretty average hotel. The price is ok.
Stayed 1 night in May 2024

10/10 Excellent

Roxana

Stayed 1 night in Apr 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stop of roadtrip
The Hotel was perfect for what we needed and for a short stay. Closed to Ado station and downtown but far from the beach. Very hard to find when we arrived with our rental car, should have better indication from the street. The pool is very small and next to a bar on the rooftop. The rooftop is not to inviting for guest who does not want to buy drinks or foods at the Bar.
Stayed 3 nights in Mar 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation, people very helpful. I didn’t like the shower, no hot water.
Stayed 3 nights in Mar 2024

2/10 Terrible

Kevin

Traveled with partner
Disliked: Amenities, property conditions & facilities
If I could give them negative stars I would. Never in my 31 years of life have I experienced such a horrible hotel. Thats coming from someone who has stayed in the cheapesst no name motels and lodgings in the past. I believe that when I am staying at a hotel, the ability to take a hot shower, or at least a warm shower is the absolute bare minimum. To my surprise when we checked in after a long period of travel, the shower was ice cold. No hot water whatsoever. When we talked to the concierge about it when we were about to head out for dinner, the concierge said they will send someone up to teach us how to turn the hot water on, leading us to believe that its just a user issue. So we went about our dinner and was planning on addressing the water issue when we were back. When we came back, and spoke to the concierge (a different one), now they said the boiler is broken and they are working on the issue that night. Okay fine. Next morning, still not fixed, and they said they are working on it that day. We were going out for an excursion so we thought it should he fixed when we are back later that nught. Well unfortunately, because of the inability to take a proper shower after a long trip, my girlfriend caught a cold. And later that night back at the hotel, guess what, water still not fixed. And by then my girlfriend was desperately in need of a hot shower. She ended up not showering after a long day of sweat and grime because she just couldn't risk making her cold even worse. N
Stayed 4 nights in Mar 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a convenience and comfortable hotel in cancun if you go fo errands to the city.
Stayed 2 nights in Feb 2024

8/10 Good

sergio

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

GUIDECUADOR

Disliked: Staff & service
N/a
Stayed 4 nights in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 5 nights in Mar 2024

2/10 Terrible

Charles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful

2/10 Terrible

parth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mayank

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Joelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.
Stayed 2 nights in Feb 2024