2/10 Terrible
Eve
Business traveler
Oct 20, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are clearly understaffed. The facility is run down and are in need of the planned renovation next year.
First they put me in room 406. There was a burst pipe in the hallway, water soaking the carpet in the hallway and creeping into my room, so they moved me. If that wasn't enough, I woke up covered in bed bug bites. I saw a Google review of bed bugs in the same room 406 two months ago, so they clearly didn't fully address the problem...
The second room, 1827, was much nicer, and bed bug free.
Service was slow and frustrating. When I finally spoke with someone, they were nice and seemed genuine about wanting to help. But that always came after waiting at the front desk for at least 20 minutes since no one answered the phone lines. And promised follow-up action was never taken until I showed up once or twice again at the front desk to ask.
Communication is also a problem. More than once, one staff person said they'd make a note and pass it on to the manager, but then the manager claimed to have never gotten the message. Perhaps this was in part because notes were being made on post-its, not in any digital record.
Eve
Stayed 5 nights in Oct 2025
