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Room type Options Nightly price Book
Junior Suite
Room with view
431 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Deluxe Double or Twin Room
Room with view
355 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Suite
Room with view
592 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Classic Single Room
Room with view
194 square feet
1 Twin Bed
Room sleeps 1 guest
Select dates to see price
Classic Double or Twin Room
Room with view
247 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Ski-in/ski-out access for family fun on the slopes

Popular property highlights

Breakfast included
Free WiFi
Business center
Laundry facilities
Smoke-free property

With a stay at Resort Hotel Alex in Zermatt (Zermatt City Centre), you'll be steps from Zermatt-Matterhorn Ski Paradise and 3 minutes by foot from Zermatt Visitor Center. This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Furi Gondola and 0.1 mi (0.1 km) from Zermatt - Furi.

Stay in one of 85 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy a meal at Alex Grill, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10:00 AM.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Zermatt? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and meeting rooms.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property is closed during October and November.

Hotel Amenities

Hotel Amenities

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Resort Hotel Alex helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Dining options at the hotel include a restaurant and a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access. This ski hotel also offers an indoor pool, an indoor tennis court, and a health club.

Resort Hotel Alex is a smoke-free property.

  • Library
  • Daily
  • Number of indoor pools - 1
  • Number of hot tubs - 1
  • Elevator
  • Fitness facilities
  • Front desk (limited hours)
  • Business center
  • Turkish bath/Hammam
  • Dry cleaning/laundry service
  • Conference space size (meters) - 200
  • Ski-in/ski-out access
  • Terrace
  • Luggage storage
  • Free buffet breakfast
  • ATM/banking
  • Concierge services
  • Snack bar/deli
  • Indoor tennis courts - 1
  • Total number of rooms - 85
  • Number of floors - 4
  • Ski passes available
  • Number of bars/lounges - 1
  • Full-service spa
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Meeting rooms
  • Tours/ticket assistance
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Health club
  • Free wired internet
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Ski storage
  • Wheelchair accessible – no
  • Number of restaurants - 1
  • Conference space size (feet) - 2153
  • Banquet hall
  • Laundry facilities
  • Vending machine
  • Arcade/game room
  • Garden

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Indoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Languages Spoken

  • English
  • French
  • German
  • Italian

Room Amenities

Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Room service (limited hours)
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Desk
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Slippers
  • Bathtub only
  • Hair dryer (on request)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Deep soaking bathtub
  • Connecting/adjoining rooms available
  • Heating
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of bedrooms - 1
  • Number of bathrooms - 1
  • Number of beds 1

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10:00 AM.

Alex Grill - This restaurant specializes in international cuisine.

Bodega Bacchus - This restaurant specializes in local cuisine. Reservations are required.

Room service (during limited hours) is available.

Nearby Things to Do

An indoor tennis court and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Racquetball/squash on site
  • Ice skating nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 155.0 per day.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Front desk opens daily at 6:30 AM

Front desk closes daily at 11 PM

Credit card pre-authorization

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff does not wear personal protective equipment

Protective clothing is available to guests

Masks are available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 155.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Alex Zermatt
  • Hotel Alex
  • Hotel Alex Zermatt
  • Resort Hotel Alex Zermatt
  • Alex Hotel Zermatt
  • Resort Hotel Alex
  • Resort Hotel Alex Hotel
  • Resort Hotel Alex Zermatt
  • Resort Hotel Alex Hotel Zermatt

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Contactless check-in and contactless check-out are available.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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