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Grand Riviera Princess - All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Aerial view
Sports facility
On the beach, white sand, sun loungers, beach umbrellas
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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Pool

Grand Sunset Princess - All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.1 out of 5, Very Good, (2429)
The price is $220
per night
$220 total
includes taxes & fees
Dec 8 - Dec 9
Grand Sunset Princess - All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.3 miles
  • Gran Coyote Golf - 6 min drive - 2.2 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.3 miles
  • Punta Esmeralda Beach - 12 min drive - 3.2 miles
  • Playa del Carmen Main Beach - 19 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1546 out of 3311 reviews" "
Rating 8 - Good. 838 out of 3311 reviews" "
Rating 6 - Okay. 451 out of 3311 reviews" "
Rating 4 - Poor. 241 out of 3311 reviews" "
Rating 2 - Terrible. 235 out of 3311 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally booked a different hotel in Tulum that was not safe. We last minute booked to stay here. They upgraded our room, luxury spa, and treatment. Helped us get a car to explore the town and easy pick up for excursions.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch. Won’t go anywhere else in Cancun area.
Stayed 7 nights in Sep 2024

10/10 Excellent

Lisa Ann, Lower Burrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere, cleanliness, pools, pool bars, beach bars, and beach were all excellent! All resort workers were friendly and professional. The shops, bars, and dining rooms were impressive. Our concierge, Mauricio was so helpful with restaurant reservations and reservations could also be made on the resort app (very easy)! Lots to do, lots of entertainment. Great resort!! Would definitely go back!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Raul Bermudez

Liked: Cleanliness, staff & service, property conditions & facilities
I’m
Stayed 5 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities
Good
Stayed 5 nights in Aug 2024

8/10 Good

Binh

Stayed 4 nights in Aug 2024

10/10 Excellent

Lashelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Nancy, ROSELAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike no room service. Like drinks and kind staff.
Stayed 7 nights in Aug 2024

6/10 Okay

Laurence C, Hamden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Here is my review of the Grand Riviera Princess and Grand Riviera Sunset. The 2 resorts are virtually the same on the same property, making the entire resort huge with plenty of walking, although a shuttle runs 5-10 minutes apart. Check-in can be slow and do not expect joining rooms as we did although they were notified of this request 1 year in advance. Pros: There are plenty of pools to choose from with an average depth average 4-4.5ft. The many reservation type restaurants are good through the app. WIFI throughout the property is beneficial. Free in in-room bar is a nice addition. The resort is close to 5th avenue Shopping area. $4 per person trip through a taxi van service. Cons: The AC throughout the resort isn't the greatest. We had 2 rooms, and both were humid and sticky. There are Coati everywhere (think of a monkey, and raccoon mix). These animals are everywhere and will spill your drinks, go into your bags and if you are on the first floor and leave your terrace door open, they will enter your room all in search of food. If you feed them, you will be bombarded with a hoard. Deer, racoons, and cats are on the property as well. The Buffets are mediocre. Restaurants are good. Drinks are watered down. Resort allows a Timeshare company on the property called Royal Holiday,staff within the lobby area will be very disingenuous in convincing you to speak with them. DO NOT, DO IT no matter what they offer you to do so. Used Car Salesman Royal Pain
Stayed 7 nights in Aug 2024

10/10 Excellent

Sarah Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort for our honeymoon! We got an amazing deal w/Expedia that included everything, flights, stay, & it's an all-inclusive resort so all food & drinks were included. There were 9 restaurants, 4 buffets & 5 a-la-carte ones (2 Mexican, 1 French, 1 Asian, 1 Italian)to choose from, all across the resort. Multiple bars, including beach bars & swim up pool bars. Taco & burger stands as well. There is a HUGE network of pools connecting to each other (& also separate pools with different vibes) & if you book a swim -up room (we did), you can literally walk out of your room off the patio right into the water. There are built in sun loungers & table as well in the water. That was by far our favorite aspect of this resort. There were plenty of cabanas & lounge chairs for everyone (just make sure to claim your cabana early am for a good spot). The beach was absolutely gorgeous & the water was very clear, & though there were spots of seaweed around here & there it was no issue. VIP/platinum sections were also available & were lovely, though I'm glad we didn't pay extra for it (it was a perk of booking with Expedia). There is a variety of roaming wildlife around the resort & we loved it. I still thought they were cute. There were daily sports & daily/nightly activities. Overall clean & well kept. We loved it & would return!
Stayed 4 nights in Aug 2024

8/10 Good

Joshua Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was quite enjoyable and the staff were incredibly attentive and friendly. We upgraded to the Platinum bracelet and appreciated the added conveniences, such as the more comfortable beach lounge chairs and closer access to the buffet near the beach. The additional fee was well worth it. Our only critiques are that the food leaned more towards traditional North American cuisine and felt less authentic. Additionally, the beach and water had quite a bit of seaweed, which made swimming less appealing.
Stayed 6 nights in Aug 2024

10/10 Excellent

Anis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrade to Platinum
Stayed 7 nights in Aug 2024

2/10 Terrible

Chrystal

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Jason J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the rocks in my the beach water.. I hurt my feet.. i also did not like the pastas. I really liked the habachi restaurant
Stayed 4 nights in Aug 2024

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient you don't have to go out the resort, pretty much everything is inside the resort. The entertainment every nights is awesome! Buffet foods are very good. The reservation restaurant is good even though we did not get to try all the restaurant. One thing we did not like is the time share masquerading as Royal holiday. we thought we were going to sit for 90 minutes of presentation about holiday and cruise but turned out to be a 3 hours of high pressure sale to get us to sign for a contract membership. what a waste of 3 hours of our holiday time.
Stayed 7 nights in Aug 2024

8/10 Good

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. My family and I enjoyed our stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
We had such a good time staying here! Special thanks to the photographer who took care of pictures for our engagement!
Stayed 5 nights in Aug 2024

10/10 Excellent

Kujtim

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. It is truly a place for families. We had a great time and want to say thank you for all the staff. There were so many things to do with families, fun activities, buffets were good, there was something for everyone. Will defiantly come back again.
Stayed 7 nights in Aug 2024

6/10 Okay

Fantasy, Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, and upkeep of the property was great, the food wasn’t the greatest, and the distance between everything was just too far! Lastly the animals roaming the property was just too much.
Stayed 3 nights in Aug 2024

4/10 Poor

Janine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that there were animals around the hotel. Did not like when You arrive at gate hotel the building was peeling a cracked. The place is big and you have to walk everywhere and takes 10 to 15mins just to go eat something. The reservation restaurants were very poor in food and appearance. They turned a buffet into a restaurant. Instead they could of remodel it and make it something different. Didn't seem evaluated. Drinks were made well. Pool access was ok it had animal poop in it. And the cabanas for the pool were always taken couldn't get and even paid for platinum area and they let anyone over there so I didn't even have to pay extra since everyone goes there. Also was approached to become a member my husband and I sat over 90 mins presentation. We were told we would have breakfast in platinum Yucatan and go view the property. They didn't do any of that. They took us to our regular buffet and show us a not ketped villa. Gave us a 25 min message with hydro access which was just a pool coupon for the spa. Was not worth the time we wasted. I say we wont ever go back to this property ever again. We stayed at the royal sands and the hacendia and they were beautiful and well kept and update and you can also buy some things for yourself there or toothpaste that doesn't cost over $10
Stayed 5 nights in Aug 2024

10/10 Excellent

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 5 nights stays
Stayed 5 nights in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

William

Traveled with family
Liked: Staff & service, property conditions & facilities
The positives are the grounds are beautiful, the natural wildlife and the service was good. Beach area is nice. Room service was great. Food was better than the buffets. If you like to walk this is a place to walk. The larger pools were nice. Our suite was big but definitely dated. Beed upgrade. Bathrooms were nice and had plenty of space and were good. Sleeping area and decor is outdated. No drawers available so we stored our clothes in closets and shelving was minimal. The shelf in c was high so we felt disorganized. We were on second floor and the building had rooms in first floor which had direct access to pool. The pool needed cosmetic maintenance. Outside the resort was not as nice as Cancun. Traffic was hectic and we had an experience with a local gas station (car rthey tricked us into paying an extra $20 for gas. Rather lose $20 than to put my family at risk. Its part fo being a tourist anywhere but was not fond of the area. Buffet was hit and miss. Sometimes they had really good food and sometimes it was regular average food. The specialty restaurants were good! Especially the tepanyaki restaurant. I would not go back simply because price vs value was not there. I have been in smaller properties in Cancun that offer same price and a bit smaller rooms but the feel and is much better. like the location of the resort as we did three awesome excursions and all were close. I would rather spend a little more on another resort in the area.
Stayed 7 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024