Ratings based on 886 Verified Reviews

3.8 out of 5
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
CheapTickets Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 2, 2024
Comment from Hotel Management
Nov 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Suseela! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
5 out of 5
by A verified traveler

Posted Oct 24, 2024 on Expedia
Well kept
Comment from Hotel Management
Oct 26, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kruger! We appreciate your kind words! It's wonderful to hear that you found our property well kept. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable stay!
5 out of 5
by A verified traveler

Posted Oct 23, 2024 on Expedia
Comment from Hotel Management
Oct 26, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Toni! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
4 out of 5
by A verified traveler

Posted Oct 22, 2024 on Expedia
Comment from Hotel Management
Oct 22, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Paul! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
4 out of 5
by A verified traveler from Pharr

Posted Oct 21, 2024 on Orbitz
The breakfast was nothing to write home to mom about.
Comment from Hotel Management
Oct 22, 2024 by CC - Guest Relations Manager, Hotel Management
Hi John! Thank you for your review and for sharing your thoughts on our breakfast. We understand that breakfast is an important part of the guest experience, and we appreciate your feedback. We're glad to hear you enjoyed other aspects of your stay and will take your comments into consideration as we look to enhance our offerings. We hope to welcome you back again soon!
1 out of 5
by A verified traveler

Posted Oct 21, 2024 on Hotels
Toilet seat was dirty The base of the shower was not cleaned Bed so rough I thought I was sleeping on the floor the people that go here look all like addicts renting a room Do not go here Toilet had nasty smell from the water
Comment from Hotel Management
Oct 22, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jose! We sincerely apologize for the disappointing experience you had during your stay. Cleanliness and comfort are top priorities for us, and we regret that your room did not meet those standards. Your concerns about the toilet, shower, and bed will be addressed with our housekeeping team to prevent such issues in the future.We value your feedback and will work hard to improve the quality of our services. Thank you for bringing these matters to our attention.
5 out of 5
by A verified traveler

Posted Oct 20, 2024 on Expedia
Comment from Hotel Management
Oct 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Shontice! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
4 out of 5
by A verified traveler

Posted Oct 20, 2024 on Expedia
Comment from Hotel Management
Oct 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Trisha! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.
5 out of 5
by A verified traveler

Posted Oct 20, 2024 on Expedia
The cost.
Comment from Hotel Management
Oct 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jesus! Thank you for your positive feedback! We're glad to hear that you found our rates to be satisfactory. Providing great value for our guests is important to us, and we appreciate your recognition of that. We look forward to welcoming you back soon!
5 out of 5
by A verified traveler

Posted Oct 19, 2024 on Travelocity
Comment from Hotel Management
Oct 19, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Clarissa! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!