This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
In addition to a full-service spa, The Fives Downtown Hotel & Residences - All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the property's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary.
This 5-star property offers access to a business center. This all-inclusive property also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).
The Fives Downtown Hotel & Residences - All Inclusive is a smoke-free property.
With a stay at The Fives Downtown Hotel & Residences - All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury property is 0.3 mi (0.5 km) from Playa del Carmen Maritime Terminal and 0.8 mi (1.2 km) from Mamitas Beach.
Make yourself at home in one of the 90 individually decorated guestrooms, featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
The Fives Downtown Hotel & Residences - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
In addition to a full-service spa, The Fives Downtown Hotel & Residences - All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the property's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary.
This 4.5-star property offers access to a business center. This all-inclusive property also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).
The Fives Downtown Hotel & Residences - All Inclusive is a smoke-free property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
The Fives Downtown Hotel & Residences - All Inclusive offers 90 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are offered a complimentary full breakfast.
Mercatto - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Puro Beach - This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Tigre - Onsite bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the property include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa. The spa is equipped with a sauna. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Carbon monoxide detector
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays - 24 hours
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.