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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Private beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers, lifeguards on site
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
$476
$390 nightly
$476 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(416 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2723 out of 5207 reviews
Rating 8 - Good. 1180 out of 5207 reviews
Rating 6 - Okay. 708 out of 5207 reviews
Rating 4 - Poor. 330 out of 5207 reviews
Rating 2 - Terrible. 266 out of 5207 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Shieaba

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place with beautiful and friendly staff. Amazing experience. The wildlife was better than any ocean view.
Stayed 4 nights in Nov 2025

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Only issue is the food, need more attractive options
Stayed 4 nights in Nov 2025

8/10 Good

JOSE DE JESUS, Pacoima

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and food was great. The Piñata show for the kids felt lacking along with the game room. We will visit again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 6 nights in Nov 2025

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Stayed 7 nights in Nov 2025

10/10 Excellent

Isamar

Stayed 4 nights in Nov 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 7 nights in Oct 2025

2/10 Terrible

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Some sort of SCAM going on between Expedia and Occidental at Xcaret! I booked 2 rooms for 3 adults, 2 children and 1 infant. The hotel said I had booked 3 adults and 3 infants and I would have to pay extra for the the 2 children. They did not accept when I showed them my booking info and said because it did not show the age of the children that I would have to contact Expedia, but they could make the call for me. The concierge lady was on the phone with someone from Expedia in Mexico and gave them my itinerary number and then was on hold. I never got to speak with anyone but I got an Expedia Travel Confirmation email now showing traveler details of 3 adults and 3 infants!!! In the end I was forced to pay $1327 extra! The system they have between the hotel and Expedia is super crooked!!! Beware if you are traveling with your family, they will they to take advantage of you!
Stayed 7 nights in Nov 2025

6/10 Okay

Alexis

Traveled with family and small children
Liked: Property conditions & facilities
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
Stayed 6 nights in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2025

10/10 Excellent

Shaun

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was awesome. Great looking, well maintained. Everyone was so nice at the resort, there was lots to do including the new kids playground and water area. The kids club was great so we could have a little free time for the two of us. We liked it so much there that we will be booking our wedding there.
Stayed 8 nights in Nov 2025

10/10 Excellent

Lissa Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
Stayed 5 nights in Nov 2025

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff amenities food everything
Stayed 4 nights in Oct 2025

10/10 Excellent

Ana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The staff was friendly and attentive with my family and me. I hope we can come back soon.
Stayed 5 nights in Nov 2025

4/10 Poor

Rahul

Disliked: Amenities
Staff was confused. Check in process was long tedious.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aimet Silva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones limpias.El personal agradable, profesional y amable. La comida buena y variada, accesible en todas las áreas, así como la variedad de las bebidas. El pianista Marlon en el lobby amenizando las tardes es excelente actividad para terminar el día. Los restaurantes tienen un personal muy agradable y ayudan con la explicación de los platos. En general un lugar como para regresar siempre y ser recomendados. Gracias las vacaciones maravillosas que nos permitieron.
Stayed 5 nights in Nov 2025

6/10 Okay

Marilee

Liked: Staff & service
A sport bar with billiards or something to do at night would have been nice.
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Oct 2025

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
Stayed 7 nights in Nov 2025

10/10 Excellent

Trena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room, the resort, the people, the food were all excellent in every way. I really enjoyed all of the scenery and wildlife and the beauty of the resort. It was magical!
Stayed 6 nights in Nov 2025

10/10 Excellent

Kristen Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort was lovely, however we also upgraded to Royal which was exceptional, comfortable and amazing food.
Stayed 7 nights in Nov 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Nov 2025

10/10 Excellent

Daniela

Stayed 7 nights in Nov 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
Stayed 7 nights in Nov 2025

10/10 Excellent

Elizaveta

Stayed 7 nights in Nov 2025