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Hilton Orlando

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Orlando

2 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Interior entrance
Meeting facility
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk

Explore the area

Map
Orlando, FL
  • Orange County Convention Center
    13 min walk
  • SeaWorld® Orlando
    17 min walk
  • Aquatica
    18 min walk
  • Orlando, FL (MCO-Orlando Intl.)
    17 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible, Pool View

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Room, 2 Queen Beds, Accessible, Pool View

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

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Room, 2 Queen Beds, City View

  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King PURE Allergy Friendly Nonsmoking

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1 King PURE Allergy Friendly Nonsmoking

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

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Room, 1 King Bed, Pool View

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

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Room, 1 King Bed, City View

  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

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Room, 1 King Bed, Accessible

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

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Room, 1 King Bed

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

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Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

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Room, 2 Queen Beds, Pool View

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds, Roll In Shower

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Two Queen Beds, Roll In Shower

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Connecting Rooms

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Room, Multiple Beds, Connecting Rooms

  • 335 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Pool View

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Room, 1 King Bed, Accessible, Pool View

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, One King Bed, Non-Smoking

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One Bedroom Suite, One King Bed, Non-Smoking

  • 1340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Pool View (Connecting)

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Room, Pool View (Connecting)

  • 670 sq ft
  • Sleeps 6

View all photos for Suite, 2 Bedrooms

42-inch LCD TV with cable channels, TV, pay movies

Suite, 2 Bedrooms

  • 1010 sq ft
  • Sleeps 8
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

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Suite, 2 Queen Beds, Accessible

  • 1005 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room (Parlor, Sofabed Only)

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Room (Parlor, Sofabed Only)

  • 670 sq ft
  • Sleeps 8
  • 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed, Accessible

View from room

Superior Suite, 1 King Bed, Accessible

  • 1340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King

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King

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Pure Allergy Friendly)

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Room, 2 Queen Beds (Pure Allergy Friendly)

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

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Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

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Suite, 1 Bedroom

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queens

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Two Queens

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Accessible

View from room

Executive Suite, 1 Bedroom, Accessible

  • 1334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Two Queens

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Accessible Two Queens

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

42-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, 1 Bedroom, Non Smoking

  • 2010 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

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Room, 1 King Bed, Accessible (Hearing)

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Parlor, Suite, 2 Bedrooms, Accessible

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Parlor, Suite, 2 Bedrooms, Accessible

  • 1360 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Beds

View all photos for Accessible King

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Accessible King

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queens Pool View

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Two Queens Pool View

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Pool View

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King Pool View

  • 335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

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Suite, 1 King Bed

  • 1005 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Parlor, Presidential Suite, 1 King Bed, Accessible

42-inch LCD TV with cable channels, TV, pay movies

Parlor, Presidential Suite, 1 King Bed, Accessible

  • 2010 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

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Room, 2 Queen Beds, Accessible (Hearing)

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

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$249 total
includes taxes & fees
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About the neighborhood

Orlando

When you stay at Hilton Orlando in Orlando, you'll be connected to the convention center, within a 5-minute drive of Aquatica and Pointe Orlando. .This family-friendly hotel is 2 mi (3.2 km) from The Wheel at ICON Park™ and 4.4 mi (7.1 km) from Orlando Vineland Premium Outlets.
View more Resorts in OrlandoOpens in a new window

What's nearby

  • SeaWorld® Orlando - 17 min walk
  • Aquatica - 18 min walk
  • Pointe Orlando - 20 min walk
  • Discovery Cove - 3 min drive
  • The Wheel at ICON Park™ - 4 min drive

Getting around

  • Sand Lake Road Station - 14 min drive
  • Orlando Station - 15 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Smoooth Java Coffee Bar - ‬12 min walk
  • ‪Rocks - ‬16 min walk
  • ‪Lobby Lounge - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬10 min walk

About this property

Hilton Orlando

Family-friendly hotel with 5 restaurants connected to the convention center in Orlando
Hilton Orlando offers 1424 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a lazy river, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 1424 guestrooms featuring refrigerators and MP3 docking stations. Your bed comes with down comforters and premium bedding. 42-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and outdoor tennis courts. This hotel also features wireless internet access (surcharge), concierge services, and a hair salon.
Grab a bite at FastBreak, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a business center, and express check-out. Planning an event in Orlando? This hotel has 249001 square feet (23133 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
FastBreak - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Bar Tela - Onsite bar. Open daily.
Trabucco - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Tropics Pool Bar & Grill - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
TodoVos - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 38 per day; includes in/out privileges)
  • Covered valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 per person
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Bar Tela
  • FastBreak
  • TodoVos
  • Trabucco
  • Tropics Pool Bar & Grill

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • 24-hour gym
  • Basketball
  • Children's pool
  • Full-service spa
  • Lazy river
  • Piano
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (249,001 square feet of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • High-pile carpet in room
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

The resort fee includes equipment rental and additional recreational activities and discounts. Guest must present the resort card to receive discounts and access to amenities.

Optional extras

  • Fee for buffet breakfast: approximately USD 30.00 per person
  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Covered self parking fee: USD 38 per day (in/out privileges)
  • Covered valet parking fee: USD 50 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Orlando
Hilton Orlando
Orlando Hilton
Hilton Orlando Hotel Orlando
Hilton Orlando Resort

Hilton Orlando Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 187 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Amaurys

Traveled with family
Disliked: Cleanliness
pool very crowded, no towels and chair to accommodate
Stayed 1 night in Aug 2024

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó. El hotel. La vista. Y la atención al cliente por parte de Vanesa y jhon en especial.
Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hardest part of the stay was using our Hilton Gift Cards. It made the check in process difficult. Then we still ended up owing a little more after our stay that should have been charged at the beginning. Other than that the rooms were nice. The balcony at the end of each hallway was cool to see out at night. We enjoyed the valet parking. Loved the lazy river and spa area. The waterslide was super fast and fun. The centerpiece in the pool could use some new paint but was cute. The pool tables were disappointing because of the pool stick. It had no tip on the end to properly play but we played as is and still had fun.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

Stayed 1 night in Aug 2024

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.
Stayed 2 nights in Aug 2024

8/10 Good

Cortney

Traveled with partner
Liked: Amenities, property conditions & facilities
First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if
Stayed 2 nights in Aug 2024

10/10 Excellent

Stacy

Traveled with family
The rooms were clean, staff were very accommodating, the food is great and the amenities were a plus. It felt like staying in a resort.
Stayed 1 night in Aug 2024

10/10 Excellent

Roman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2024

6/10 Okay

Nesha

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to perfect
It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the pool and lazy river, Bar was so fun
Stayed 2 nights in Aug 2024

8/10 Good

mary

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay but could use a little TLC
Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the pool and activities.
Stayed 3 nights in Aug 2024

6/10 Okay

Tracy

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.
Stayed 1 night in Aug 2024

10/10 Excellent

Gerald, Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!
Stayed 4 nights in Aug 2024

10/10 Excellent

fredrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton is it
Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive
Stayed 1 night in Jul 2024

10/10 Excellent

ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well
Stayed 6 nights in Aug 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Keeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.
Stayed 4 nights in Aug 2024

10/10 Excellent

Matt

Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Stayed 5 nights in Jul 2024

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yenisley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Semila

Traveled with family
Liked: Cleanliness, staff & service, amenities
Got charged 5 times for inconvince fees that are supposed to be “refunded” and they kept taking money out of my account for no reason. Had to call them early day to give me my money back. Put so much stress on me, my vacation was not even a vacation at that point. Should have never chosen to stay here, came from another country too. Overall bad experience. Would not recommend
Stayed 1 night in Jul 2024