The overall stay was just as expected; everything was top-notch. However, when I checked in, the person assisting me asked if I had a dog. When I confirmed, he informed me that there would be an additional $200 fee for my dog. When I asked how he knew I had a dog, he said the Hyatt in Dewey Beach had informed them ahead of our stay. I questioned whether it was standard policy for one hotel to notify another about a guest bringing a dog, but he had no answer.
We had previously encountered cleanliness issues at the Hyatt Dewey Beach. The bathroom had a strong smell of urine, the floors had dried food on them, and the bedding smelled unfresh, as if it hadn't been changed. Despite multiple requests to the manager to address these issues, my wife eventually had to change the bedding herself because the management did not take our complaints seriously. Considering we were paying over $550 a night, a clean room shouldn't have been a problem.
For the person at our next hotel to start the conversation with “You have a dog, and it's $200 more” really dampened our mood. Half of the people staying in both hotels had dogs, Hyatt hotels are dog friendly that's why pet lovers stay there. But I know,we all know, that it's not standard to ask a guest “Do you have a dog” at check in. I also do not like being targeted by vindictive hotel managers and staff at multiple hotels, it ruined our summer family trip!
These room are not cheap, I paid in advance, and then was punished for complaining!