6/10 Okay
Paula
Traveled with family
Sep 25, 2024
Manager was very nice. He did do his best to fix the problem. I did not get the room that I reserved a month ago. I was put in a room with one bed. I requested two beds so they brought in a rollaway a little pad which was 8 inches smaller than the bed it was on, the hot water was hot or cold cold barely worked the air conditioner they had to come up twice to try to fix it which they were not able to do either had it on or off. They did bring a fan so we could turn it off and not freeze I feel like we got the crack room where everything was broken in it and they threw us in that room very upset. The manager also said he would give me free points to be able to get one room free because he was not able to give me any sort of discount, and I he signed me up for the best western rewards points, but I never received them.
Paula
Stayed 4 nights in Sep 2024