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Crowne Plaza New Orleans French Qtr - Astor by IHG

4.0 star property

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Photo gallery for Crowne Plaza New Orleans French Qtr - Astor by IHG

Lobby sitting area
Check-in/check-out kiosk
Restaurant
Point of interest
Ballroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
$142
$119 nightly
$142 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

View in a map
739 Canal Street at Bourbon, New Orleans, LA, 70130
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Bourbon Street
    ‪1 min walk‬
  • Place, Caesars New Orleans Casino
    ‪10 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 400 sq ft
  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Alexa Tower)

7.8 out of 10
Good
(86 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Tower (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Tower (Alexa Tower)

7.6 out of 10
Good
(70 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (High Floor)

7.2 out of 10
Good
(36 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(15 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Hearing Accessible

7.8 out of 10
Good
(13 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Hearing Accessible (Communications)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Room amenity

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (New Orleans View)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (New Orleans View)

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

7.8 out of 10
Good
(15 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Canal Street View, Alexa Tower)

Standard Room, 1 King Bed (Canal Street View, Alexa Tower) | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Canal Street View, Alexa Tower)

7.0 out of 10
Good
(27 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower)

Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower) | View from room

Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower)

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Windowless)

Suite, 1 King Bed (Windowless) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Windowless)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Hearing Accessible (Alexa Tower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Tower (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible, Tower (Alexa Tower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Hearing Accessible (Alexa Tower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible, Tower (Alexa Tower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Mobility Accessible, Tower (Alexa Tower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Alexa Suite)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom (Alexa Suite)

  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(95 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(146 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New Orleans

With a stay at Crowne Plaza New Orleans French Qtr - Astor by IHG, you'll be centrally located in New Orleans, steps from Bourbon Street and Canal Street. .This hotel is 0.6 mi (1 km) from Caesars New Orleans Casino and 0.8 mi (1.3 km) from Jackson Square.

What's nearby

  • Canal Street - 1 min walk - 0.1 miles
  • Bourbon Street - 1 min walk - 0.1 miles
  • Caesars New Orleans Casino - 10 min walk - 0.6 miles
  • Jackson Square - 11 min walk - 0.6 miles
  • Caesars Superdome - 13 min walk - 0.7 miles

Getting around

  • Canal at Bourbon Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 19 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Blue Bayou Seafood Restaurant And Oyster Bar - ‬1 min walk
  • ‪Zesty Creole - ‬1 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk
  • ‪Krystal - ‬1 min walk
  • ‪Voodoo Chicken & Daiquiris - ‬2 min walk

About this property

Crowne Plaza New Orleans French Qtr - Astor by IHG

Hotel with an outdoor pool, steps from Bourbon Street
Crowne Plaza New Orleans French Qtr - Astor by IHG offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 693 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Dickie Brennan’s Bourbon, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in New Orleans? This hotel has 32000 square feet (2973 square meters) of space consisting of conference space and 20 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Dickie Brennan’s Bourbon - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dickie Brennan’s Bourbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business center
  • 32,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not permit coolers in guestrooms.

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans

Crowne Plaza New Orleans French Qtr - Astor by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 2257 out of 5395 reviews
Rating 8 - Good. 1190 out of 5395 reviews
Rating 6 - Okay. 829 out of 5395 reviews
Rating 4 - Poor. 507 out of 5395 reviews
Rating 2 - Terrible. 612 out of 5395 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Natasha

Disliked: Staff & service
Let me start by saying the front door men and valet guys were wonderful. Room temp was hard to keep. The toilet stopped working and was out of service over 18 hours. I made multiple complaints and asked if they could fix it and no one ever came despite saying someone would be right up, 4x. I finally purchased a plunger and fixed it myself which is absolutely unacceptable. It was very noisey inside the hotel and outside, outside to be expected given the location. I wouldn't have complained about anything and left a good review had the toilet been fixed in a timely manner. Not only is it an inconvenience to use the public toilet on the 2nd floor, but it isn't safe, especially for a female going alone to another floor to use the restroom in the middle of the night. Also, there is still a large hold pending on my card. In previous experiences in New Orleans the money is released the day after checkout. I've stayed in several New Orleans hotels and never had a bad experience until now. Will not stay at this property again.
Stayed 3 nights in Oct 2025

2/10 Terrible

Shanita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

Kimberly

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the staff was absolutely lovely and helpful, but on our last day one of the cleaning people knocked on our door and asked if we were checking out. I said yes but paid extra for a late checkout at 4pm since our flight was later that evening. She came back again shortly before 4pm as we were gathering our things to see if we were out yet. I told her we were almost out and she said, “well I need y’all to hurry up!”…. Incredibly rude and unnecessary. Paid extra so that my baby could nap comfortably and to be hassled about exiting our room when we were well within our right to still be in the room was completely off putting. Will not be staying here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Chelsea

Stayed 3 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
loud partyers in halls at night. several employess on phones while interacting with customers..
Stayed 3 nights in Oct 2025

4/10 Poor

Pam

Traveled with group
Liked: Staff & service
Difficulty to get from elevators to room. Very loud. Bathroom tub very slippery. Would not stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Marcus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was conveniently located to a lot of things
Stayed 3 nights in Oct 2025

4/10 Poor

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures on hotels.com are nothing like the actual hotel. This is an embarrassment for Crowne Plaza - it’s run down and needs to be renovated. Our tub was leaking and rusty. The whole atmosphere is old and gross. The only nice part was the lobby. It took us an hour to get toilet paper from the front desk - we had no toilet paper and had to sit and wait. Service was awful and the room was awful. Would not stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tenesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location. Staff was friendly and we felt very safe with security around 24/7
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, loved restaurants attached to the hotel! Long check-in time, was only downfall.
Stayed 4 nights in Oct 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2025

6/10 Okay

Kathy

Traveled with family
Liked: Property conditions & facilities
Staff was friendly Room bathroom could have been a bit cleaner. Hair in shower. Concierge was great. Thin walls; noisy
Stayed 5 nights in Oct 2025

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, staff friendly
Stayed 4 nights in Oct 2025

6/10 Okay

David

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Where do i begin, front desk , the lobby folks were very friendly and kind check in n out was easy and quick. Lets get the room my door handle was loose, cracked walls the fridge was dirty the entry door dirty some small holes around the frames. The carpets in the hallway and the room dirt. The hallway paint chipping, the boraders cracked dirt. Overall a mess oh wait the toilet was sitting sooooo low if i had back snd knee problems i would've been trouble. Crowne Plaza used to my top hotel. I know haven't been here in 8 years but it needs major work.
Stayed 3 nights in Oct 2025

4/10 Poor

Latundra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were very nice however, the check in was it as prompt. It should be for you to have to check in at four. I booked two rooms. Got one room after four and had to wait two hours for the other room for my kids when I got to the room. The bathroom sink was broke. The other room had a refrigerated in it. They had old food in it that once you opened the refrigerator, gave it the best amount it was leaking. This Hotel is in a great area, but need some upgrades.
Stayed 3 nights in Oct 2025

10/10 Excellent

leon m toles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room furnishings was dirty, outdated and shabby. The pool and surrounding area was filthy and outdated as well. Will never stay there again.
Stayed 3 nights in Oct 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and common areas were very clean. The staff was Amazing. Nikko, in particular, went way above and beyond. He is truly a great face of your hotel.
Stayed 5 nights in Oct 2025

2/10 Terrible

amy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience we yook cold showers everyday and thats not even the worse
Stayed 3 nights in Oct 2025

8/10 Good

Pamela D

Traveled with group
Liked: Cleanliness
Nice quick stay
Stayed 2 nights in Sep 2025

8/10 Good

Wade

Traveled with group
Liked: Cleanliness
Disliked: Amenities
No restroom on lobby floor
Stayed 2 nights in Oct 2025

6/10 Okay

Kendall

Traveled with group
Liked: Staff & service
Disliked: Amenities
The staff were very helpful and kind. I will say it was extremely loud outside the hotel, often making it difficult to sleep until about 2am. If your room is facing Canal Street, be prepared to hear sounds from people outside well into the night. The pool/deck area is not as large as the photos led us to believe, so keep that in mind. Sheets and curtains did appear to have stains on them and worn. Still waiting for the $250 incidental fee to be refunded to my account however but will check back in a few days.
Stayed 4 nights in Oct 2025

2/10 Terrible

Lanya

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were friendly, the room was clean and what we needed. Only complaint was the noise from the quarter into the late hours which isn't really something the hotel can fix, and is just part of the experience
Stayed 5 nights in Oct 2025