2/10 Terrible
Terah
Traveled with family and small children
Dec 6, 2024
Disliked: Amenities, property conditions & facilities
We checked in and had requested a ground room when we booked in March near my parents who also had requested a ground floor as they are elderly
Neither of us had a ground room and definitely not near each other
My dad fell the first night and we asked for days for a room change for them
They move them finally after day 5 and didn’t refund difference
We had no hot water for the first 6 days of our 9 day stay
Television didn’t work right no sound on good channels and channels we watch had bad sound
Very noisy from neighbors all night long til about 4 am
Upper ceiling had only screen over it
Toilet had a slow leak around base
Housekeeping was fabulous and most the servers in dining hall were great
Those at the desk did not seem too concerned with any complaints
No security answered when my mom hollered for help when my dad fell but a nice gal from the dining kitchen came and helped
We won’t ever go back to Merrill’s
Even upper management had no concern
My parents have stayed multiple times over last 30 years as well have brought lots of business to them
We were not impressed
The food was good but it was the same variation every meal
Save your money don’t book here and get better place to stay
Not happy with it at all
Terah
Stayed 8 nights in Nov 2024