The lady at the front desk was initially very rude. However, when my husband responded kindly, she warmed up. The elevator broke while we were there and we had to carry our things up 4 flights. I know it couldn’t be helped but the person at the desk couldn’t have cared less as she watched us struggling. The room was hot. On the plus side, it was relatively cheap, the beds were pretty comfy, the water pressure in the shower was great, it was clean, and there is a Cracker Barrel right beside it.