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Portola Hotel & Spa at Monterey Bay

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Exterior
Children's activities
View from room
Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    1 min walk
  • Golden State Theatre
    3 min walk
  • Fisherman's Wharf
    4 min walk
  • Monterey, CA (MRY-Monterey Peninsula)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbor View (Partial)

  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Portola Room Two Queen Beds

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbor View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Harbor View

  • 342 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillowtop beds, in-room safe, desk

Run of House

  • 342 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbor View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Monterey Plaza Hotel & Spa

Hot Tub
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1324)
The price is $362
$314 per night
$362 total
Dec 17 - Dec 18
Monterey Plaza Hotel & Spa

About the neighborhood

Monterey

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. .This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.6 mi (2.6 km) from Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.1 miles
  • Fisherman's Wharf - 4 min walk - 0.3 miles
  • Cannery Row - 15 min walk - 0.8 miles
  • Monterey Bay Aquarium - 3 min drive - 1.7 miles
  • Lovers Point - 5 min drive - 2.5 miles

Getting around

  • Monterey Station - 7 min drive
  • Monterey Peninsula Airport (MRY) - 10 min drive

Restaurants

  • ‪Taco Bell - ‬1 min walk
  • ‪Old Fisherman's Grotto - ‬5 min walk
  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Dust Bowl Brewing Tap Depot - ‬5 min walk
  • ‪Turn 12 - ‬3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort with 2 restaurants connected to the convention center in Monterey
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 25.55 per night (in/out privileges)
  • Secured valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1523 out of 2381 reviews" "
Rating 8 - Good. 473 out of 2381 reviews" "
Rating 6 - Okay. 234 out of 2381 reviews" "
Rating 4 - Poor. 88 out of 2381 reviews" "
Rating 2 - Terrible. 63 out of 2381 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, amenities
Nice hotel, shame the pool is the other side of the road to the main hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

marbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Selda

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is perfect!! You can walk everywhere
Stayed 2 nights in Aug 2024

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff, perfectly located near the pier with many dining options.
Stayed 2 nights in Aug 2024

8/10 Good

Stella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was super nice at this hotel even booked another night besides two staff members. The first night we stayed we had a drink at the bar before bed. As we enjoyed our drink and the amazing atmosphere. We decided on a light snack.seeing as how the bar staff was busy at the time (getting ready for the inevitable rush) we kindly asked a women that seemed to be a manager or at the very least an employee of the hotel if they were serving food. Her reply was yes. They are serving food. In turn i asked if i could get a Margherita pizza. She told me i would have to ask the bar staff which were clearly busy and shoulder distance from her. Before promptly returning to the more important business on her phone. Not to mention the clear dissatisfaction from even entertaining my conversation with her. I later found out her name was colleen. We did not let this bother us and continued to enjoy our night as the bar staff two women which i did not get there names were very lovely. However as the night progressed about 20 min. an hispanic family came to the bar and colleens attention and same demeanor shifted to them. Asking if they of everyone around them equally enjoying the fine amenities of this hotel could "keep it down" at this point i knew what was going on. As much as i hate to see it happen miss colleen was very much portraying herself as a racist and with her supposed power in her position she radiated that ideology amongst her staff. This is all im allowed to post
Stayed 1 night in Aug 2024

10/10 Excellent

Channary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Eugene

Traveled with family and small children, Traveled with family
Liked: Amenities
The hotel is first class all the way around
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never again.
From check in all the way to check out, the experience was disappointing. When I first arrived, staff was unwelcoming. Not a single welcome or how are you in sight. As if it wasn’t enough that I dropped a lot of money for the room but I also had to pay $25 for parking per night along with, a deposit that was not specified on their website. On top of that, the pictures on their website did not look at all like the rooms. I was expecting a room with a view but instead, I got a room all the way in the middle of nowhere and the view was of the other neighbors. Getting to the room each night was like a maze. No house keeping unless requested and no room service. The AC was hardly working and the WIFI was horrible. The patio had no privacy as well. The pool and hot tub was completely over run by children. I will say, it was a good location… very close to the pier but that is the only good thing about this hotel. When I checked out, it was almost as if they were pushing me out. No “how was your stay” or anything like that. I tried to complain to the front desk but no one was there. Unfortunately, I will not be coming back here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Connie

Stayed 1 night in Aug 2024

10/10 Excellent

Szymon

Traveled with family
Liked: Property conditions & facilities
4.5 stars Great property with fantastic location. Staff was rather cold and barely helpful, but professional. Clean room. Get the harbor view! They charge for wifi!!! EV charging is a joke. Would stay again for sure.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ian

Stayed 1 night in Jul 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. The staff and facilities were very accommodating for our family of four with two toddlers. Thanks!
Stayed 2 nights in Aug 2024

4/10 Poor

stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Aside from the vet, Attendence the Staff is not aside from the valet, Attendence, the particularly friendly or accommodating. Room wasn’t ready upon check-in when I did get to the room. My bags had not been brought up and I had to wait another 40 minutes to get them to the room even though they said they would be there shortly.
Stayed 1 night in Sep 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far away from downtown monterey but very nice hotel. Pool was small for size of large hotel and always very crowded. No concierge available during our stay and front desk staff would not give dining recommendations etc in theur avsence
Stayed 2 nights in Aug 2024

10/10 Excellent

Robel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Needs to do a lot of change.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our favorite place in Monterey to stay. We love the location and amenities. The staff is always friendly and on point. Highly recommend for families!
Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The foyer of the hotel was particularly pleasant, light and airy. Modern lift system was quick and efficient. Rooms were comfortable and light with expected amenities. Gym was reasonably well equipped. Breakfast options were a bit limited but were priced at a similar level to local diners/restaurants, which was nice - as was the coffee. Easy to park. The hotel was very well located to the old harbour and Fisherman's Wharf - literally across the street! A short, pleasant walk to Cannery Row and the Aquarium too. Represented good value for money, great location and good amenities- we found nothing to fault and definitely recommend this hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Nice
Stayed 1 night in Aug 2024

6/10 Okay

Aida

Traveled with group
Liked: Cleanliness
The room we got was not what we signed up for, the room was very small and noisy with no elevator for our suitcases
Stayed 1 night in May 2024

10/10 Excellent

Robert

Stayed 2 nights in Aug 2024