Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
CheapTickets Verified Reviews
by A verified traveler
Posted Oct 21, 2024 on Expedia
Did not like the adjoining rooms, hanging out around the property.
Comment from Hotel Management
Nov 9, 2024 by Kristine, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted Oct 15, 2024 on Expedia
by A verified traveler
Posted Oct 13, 2024 on Expedia
Hotel was incredibly expensive ($400 after taxes) & in very poor condition. I felt like I was in a no-tell motel rather than a proper hotel by Wyndham. The room was filthy, the heating unit stunk, one of the beds was so saggy and creaky that it woke the other person up with every movement. There were no tissues, no table lights, the floor was sticky, every corner was filthy, the sink leaked, the hair dryer was too dirty to use, & the toilet smelled of urine. The room had recently been painted (a fine example of putting lipstick on a pig), and paint had been dripped and brushed literally everywhere - even on the top of the ice container (ice, btw, available only on the 1st floor.). The wall behind the door handle was caved in, and the TV was stuck on top of the closet at such an angle that it looked like it was going to fall off. The evening check-in person was very kind, respectful, but the morning staff seem to be disinterested in my concerns and had a response for just about everything, including "oh yeah, we've been out of tissues for a while". I couldn't fault the hotel for the horrible behavior of a youth hockey team that ran rampant up until after midnight. The breakfast was absolutely minimal, the least I've ever seen anywhere ... But the coffee was good. And other than that, it was really expensive - Over $300 a night! Avoid this place.
Comment from Hotel Management
Nov 9, 2024 by Kristine, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted Oct 12, 2024 on Expedia
Comment from Hotel Management
Nov 17, 2024 by Kristine, Hotel Management
Thank you for staying with us and for your feedback.
by A verified traveler
Posted Oct 9, 2024 on Expedia
Comment from Hotel Management
Oct 12, 2024 by Kristine, Hotel Management
Thank you for staying with us and for your feedback.
by A verified traveler
Posted Oct 6, 2024 on Hotels
Are stay was great wish pillows were a little better, and also wished there was atleast 1 extra blanket
Comment from Hotel Management
Oct 12, 2024 by Kristine, Hotel Management
Thank you for your review and for staying with us.
by A verified traveler
Posted Oct 6, 2024 on Hotels
Comment from Hotel Management
Oct 12, 2024 by Kristine, Hotel Management
Thank you for staying with us and for your feedback.
by A verified traveler
Posted Oct 5, 2024 on Expedia
Comment from Hotel Management
Oct 12, 2024 by Kristine, Hotel Management
Thank you for your feedback and for straying with us.
by A verified traveler
Posted Oct 5, 2024 on Hotels
Comment from Hotel Management
Oct 12, 2024 by Kristine, Hotel Management
Thank you for staying with us and for your feedback.
by A verified traveler
Posted Sep 26, 2024 on Travelocity
Comment from Hotel Management
Oct 1, 2024 by Kristine, Hotel Management
Thank you for your feedback and for staying with us.