Ratings based on 1,271 Verified Reviews

4.5 out of 5
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
CheapTickets Verified Reviews
2 out of 5
by A verified traveler from Encinitas

Posted Oct 23, 2024 on Expedia
Great location....awful elevator and bathrooms
Comment from Hotel Management
Oct 24, 2024 by Ruben Meizoso, Hotel Management
Dear Raymond, Thank you for your feedback. We are glad to hear that you enjoyed the location. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Oct 23, 2024 on Expedia
Unique
Comment from Hotel Management
Oct 24, 2024 by Ruben Meizoso, Hotel Management
Dear Louis, Thank you for your feedback. We are glad to hear that you had a great stay with us. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Oct 23, 2024 on Expedia
Excellent service!
Comment from Hotel Management
Oct 24, 2024 by Ruben Meizoso, Hotel Management
Dear Samantha, Thank you for your feedback. We are glad to hear that you had a great stay with us and enjoyed the excellent service. We hope to welcome you back soon!
3 out of 5
by A verified traveler

Excellent service hotel

Posted Oct 21, 2024 on Hotels
Hotel had a great vibe and staff provided excellent service. Bathrooms were tiny and closets huge. Should be the other way around. I was disappointed we were not told the hotel was undergoing renovations during are stay. There were longer than usual wait times for the elevator because one was not working and the working one was often occupied by hotel staff.
Comment from Hotel Management
Oct 23, 2024 by Gen Fanfan, Hotel Management
Dear Thomas, Thank you for your feedback on your recent stay. We hope to welcome you back soon!
4 out of 5
by A verified traveler from New Delhi

Posted Oct 21, 2024 on Expedia
I wanted to extend my stay, front desk told me they will update me but no one ever called me.
Comment from Hotel Management
Oct 22, 2024 by Gen Fanfan, Hotel Management
Dear Abhay, Thank you for your feedback. We hope to welcome you back soon!
1 out of 5
by A verified traveler

Posted Oct 21, 2024 on Expedia
Comment from Hotel Management
Oct 22, 2024 by Gen Fanfan, Hotel Management
Dear Vladimir, Thank you for your feedback on your recent stay. We hope to welcome you back soon!
1 out of 5
by A verified traveler

Posted Oct 20, 2024 on Expedia
I stayed there Friday and Sunday. They charged $350 and $420 for each night. They also took a $97 "security deposit" from my card twice. And they haven't returned it. It's been over 5 banking days. I didn't damage the hotel, I didn't use the bar. I just went to bed at night, woke up in the morning. My last name mr KOROL. Check your transactions
Comment from Hotel Management
Oct 21, 2024 by Gen Fanfan, Hotel Management
Dear Vladimir, Thank you for your feedback on your recent stay. We will investigate your predicament and assist expeditiously. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Oct 19, 2024 on Expedia
We LOVE this property and have stayed here about 6 times. We always stay in the cabana rooms because they have outdoor space. Although, they are currently under construction, but so is most of Miami right now. It wasn’t loud just not as pretty as it usually is. The staff is amazing and has always gone above and beyond. The food is amazing. It just has a really low key relaxing vibe.
Comment from Hotel Management
Oct 19, 2024 by Gen Fanfan, Hotel Management
Dear Allison, Thank you for your feedback. We are glad to hear that you had a great stay with us once more. We hope to welcome you back soon for some more relaxing vibes!
5 out of 5
by A verified traveler

Posted Oct 19, 2024 on Expedia
Wonderful
Comment from Hotel Management
Oct 19, 2024 by Gen Fanfan, Hotel Management
Dear Jimmy, Thank you for your feedback. We are glad to hear that you had a wonderful stay with us. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Oct 18, 2024 on Expedia
Great location. Close to everything.
Comment from Hotel Management
Oct 19, 2024 by Gen Fanfan, Hotel Management
Dear Yu-chun, Thank you for your feedback. We are glad to hear that you had a great stay with us. We hope to welcome you back soon!