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Camino Real Polanco Mexico

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Camino Real Polanco Mexico

Cafe
Terrace/patio
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Suite Fiesta | Premium bedding, minibar, in-room safe, desk
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Parking included
    Parking included
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available

Explore the area

Map
Mariano Escobedo 700, Col Anzures, Mexico City, CDMX, 11590
  • Avenida Presidente Masaryk
    4 min walk
  • Paseo de la Reforma
    7 min walk
  • Chapultepec Park
    11 min walk
  • Mexico City (MEX-Mexico City Intl.)
    26 min drive

Room options

View all photos for Deluxe Superior King

Deluxe Superior King | Premium bedding, minibar, in-room safe, desk

Deluxe Superior King

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | Premium bedding, minibar, in-room safe, desk

Master Suite

  • 1206 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Superior Garden View Two Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Superior Garden View Two Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Chapultepec

Suite Chapultepec | Premium bedding, minibar, in-room safe, desk

Suite Chapultepec

  • 1259 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Superior Garden View King

Deluxe Superior Garden View King | Premium bedding, minibar, in-room safe, desk

Deluxe Superior Garden View King

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Dos Camas

Deluxe Dos Camas | Premium bedding, minibar, in-room safe, desk

Deluxe Dos Camas

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Camino Real Club Dos Camas

Camino Real Club Dos Camas | Premium bedding, minibar, in-room safe, desk

Camino Real Club Dos Camas

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

Camino Real Club Superior Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Fiesta

Suite Fiesta | Premium bedding, minibar, in-room safe, desk

Suite Fiesta

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Virreyes Superior

Suite Virreyes Superior | Premium bedding, minibar, in-room safe, desk

Suite Virreyes Superior

  • 2530 sq ft
  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Superior Two Beds

Deluxe Superior Two Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Superior Two Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Virreyes

Premium bedding, minibar, in-room safe, desk

Suite Virreyes

  • 2530 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Camino Real Club Superior Double

Premium bedding, minibar, in-room safe, desk

Camino Real Club Superior Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Camino Real Club King

Premium bedding, minibar, in-room safe, desk

Camino Real Club King

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Premium bedding, minibar, in-room safe, desk

Deluxe King

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, minibar, in-room safe, desk

Junior Suite Superior

  • Sleeps 2
  • 1 King Bed

View all photos for Camino Real Club Superior King

Premium bedding, minibar, in-room safe, desk

Camino Real Club Superior King

  • Sleeps 2
  • 1 King Bed
Exterior
Grand Fiesta Americana Chapultepec
Hot Tub
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1005)
The price is $280
per night
$335 total
includes taxes & fees
Dec 5 - Dec 6
Grand Fiesta Americana Chapultepec

About the neighborhood

Mexico City

With a stay at Camino Real Polanco Mexico, you'll be centrally located in Mexico City, a 9-minute walk from Museo de Arte Moderno and 11 minutes by foot from Tamayo Museum of Contemporary Art. .This family-friendly hotel is 1.2 mi (2 km) from Angel of Independence Monument and 1.6 mi (2.7 km) from Auditorio Nacional.

What's nearby

  • Chapultepec Castle - 12 min walk - 0.7 miles
  • Parque Zoologico de Chapultepec - 16 min walk - 0.9 miles
  • Angel of Independence Monument - 2 min drive - 1.3 miles
  • Auditorio Nacional - 4 min drive - 1.7 miles
  • Soumaya Museum - 4 min drive - 2.3 miles

Getting around

  • Mexico City Buenavista Station - 15 min drive
  • Chapultepec Station - 16 min walk
  • Benito Juarez International Airport (MEX) - 26 min drive

Restaurants

  • ‪Cafe Tamayo - ‬1 min walk
  • ‪Sodome - ‬2 min walk
  • ‪Centro Castellano - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪La Huerta Polanco - ‬5 min walk

About this property

Camino Real Polanco Mexico

Family-friendly Mexico City hotel in Reforma with 5 restaurants
Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.
Make yourself at home in one of the 712 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages and facials. You can take advantage of recreational amenities such as a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at La Huerta, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 22 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11:30 AM.
La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Bistro - This restaurant specializes in international cuisine. Open daily.
Morimoto - This restaurant specializes in Japanese cuisine. Open daily.
Café Tamayo - Onsite coffee shop. Open daily.
Bar Blue Lounge - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Secured, covered valet parking on site (MXN 125 per night)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: MXN 490 for adults and MXN 267 for children
  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge

Restaurants on site

  • Bar Blue Lounge
  • Bistro
  • Café Tamayo
  • La Huerta
  • Morimoto

Things to do

  • Art gallery
  • Health club
  • Outdoor pool
  • Shopping

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • No elevator
  • Tile flooring in public areas

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 267 for children
  • Covered valet parking fee: MXN 125 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 3-device limit; WiFi in public areas is also free and has a 3-device limit
Parking height restrictions apply
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Camino Real Hotel Polanco Mexico
Camino Real Polanco Mexico
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Mexico City
Camino Real Polanco Mexico Hotel Mexico City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1743 out of 2311 reviews" "
Rating 8 - Good. 362 out of 2311 reviews" "
Rating 6 - Okay. 124 out of 2311 reviews" "
Rating 4 - Poor. 32 out of 2311 reviews" "
Rating 2 - Terrible. 50 out of 2311 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis A

Stayed 4 nights in Aug 2024

10/10 Excellent

Dafne

Liked: Cleanliness, staff & service, property conditions & facilities
No thnks!
Stayed 1 night in Aug 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

Rogelio

Stayed 1 night in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Man-Chin

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! Would stay there again!
Stayed 1 night in Jul 2024

8/10 Good

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was interior facing toward the pool. Extraordinarily quiet and great fit out, sheets, water pressure etc. Had a fantastic sleep. Not sure if the rooms on the other side of the hall faced the street and might have had noise. So it's a great resort type hotel but about a 15 minute walk to the Polanco action cafe restaurante area and just not much action near the hotel. Also because the hotel is horizontal (3 stories) not vertical. The walk within the hotel to your room can be pretty long. This hotel is now considre3d a bit dated so it's a lot less expensive than competing 5 star hotels. For a great pool area and a good sleep this is your place. But to get to Polanco action you will need an uber.
Stayed 1 night in Aug 2024

10/10 Excellent

Lidia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Kareen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby is beautiful, La Huerta breakfast buffet is fantastic. Rating it low because there is clearly a huge mold problem in the rooms. The smell was so strong, and by the third day my throat and lungs hurt badly and I spent days coughing. There's a ton of moisture and no way to remove it (no vents or windows). It's a serious health hazard and they need to do something.
Stayed 3 nights in Aug 2024

8/10 Good

Peter

Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff. Great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gladys

Stayed 1 night in Aug 2024

10/10 Excellent

Ana, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Angie, placentia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2024

2/10 Terrible

Estephany

Traveled with family and small children
Very terrible customer service, unfortunately do no recommend. I’ve been using Expedia to book VIP at hotels like this one and each and everyone has gone what seems to be above and beyond to provide a top tier experience with their customer service. Not hotel Polanco! I made an error in my hotel booking and they were extremely unforgiving and despite me wanted to book with them on a separate day they made sure I would never get the opportunity to stay with them but being inflexible with booking dates. What can you do?! Go somewhere else.
Stayed 1 night in Aug 2024

10/10 Excellent

RENE, ROMA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en una de las mejores colonias, con excelente servio y restaurantes Un área interior verde y alberca inmejorables y grandes amenidades
Stayed 2 nights in Aug 2024

10/10 Excellent

Jan

Stayed 1 night in Aug 2024

10/10 Excellent

PATRICIO DE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tome una habitación con vistas al jardín. Muy agradable y amplia
Stayed 1 night in Aug 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Denis

Stayed 1 night in Jul 2024