2/10 Terrible
Nino
Traveled with family
Nov 28, 2024
Disliked: Amenities, property conditions & facilities
Arrived at Melbourne South Yarra Apartments on Thu 21st Nov at 2:00 am. The South Yarra Apartments did not leave information regarding the key for our room. Had to ring after hours for the key info. Once inside our room there was no third bed that we booked, so again we had to ring after hours to get another bed.
Then we realised the air conditioning was not working. Reported to the Apartment Manager and was told he will look into it. Follow day still no Airconditioning and the Manager told us the Electrician will look at it today. Still not fixed. The Manager came to our room to check the air-conditioned, controls and vents. But did not tell us it was fixed. Still no Airconditioning. Spend the whole 4 nights with no Air-conditioned and Toilet not flushing. The Melbourne South Yarra Apartments Manager, did not offer us another room or temporary / portable air-conditioner. When we checked out, we asked for compensation because of no air-conditioning for the whole stay. He said he will raise it with Management at Head Office. I have been ringing the manager every day since Sunday with a reply still waiting for Head Office. I rang head office today Thu 28th Nov and they have no report of the issue, and they are very rude and do not want to help their customers. They told me if there is compensation it would be a least 2 weeks for the process. Therefore with my experience with Melbourne South Yarra Apartments they are not honest and fair with there dealings.
Nino
Stayed 4 nights in Nov 2024