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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Exterior
Creator video - submitted by Fancy Nanc-ista
Indoor pool
Exterior
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
$138
$125 nightly
$138 total
Total with taxes and fees
Feb 8 - Feb 9

Explore the area

View in a map
270 Collins Street, Melbourne, VIC, 3000
  • Place, Flinders Lane
    ‪2 min walk‬
  • Place, Bourke Street Mall
    ‪2 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(41 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(45 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Down comforters, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(18 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Deluxe Room, 1 King Bed with Sofa bed (Spa Room) | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(41 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Melbourne

With a stay at Novotel Melbourne on Collins, you'll be centrally located in Melbourne, steps from Collins Street and 8 minutes by foot from Melbourne Central. .This family-friendly hotel is 0.3 mi (0.4 km) from Bourke Street Mall and 0.6 mi (1 km) from SEA LIFE Melbourne.

What's nearby

  • Collins Street - 1 min walk - 0.1 miles
  • Flinders Lane - 2 min walk - 0.1 miles
  • Bourke Street Mall - 2 min walk - 0.1 miles
  • Regent Theatre - 3 min walk - 0.2 miles
  • Melbourne Central - 7 min walk - 0.4 miles

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 32 min drive

Restaurants

  • ‪The Charles Dickens Tavern - ‬1 min walk
  • ‪Maccaroni Trattoria Italiana - ‬1 min walk
  • ‪Cafe Segovia - ‬1 min walk
  • ‪Torori Warabimochi - ‬1 min walk
  • ‪La Petit Chateau - ‬2 min walk

About this property

Novotel Melbourne on Collins

Family-friendly hotel with an indoor pool connected to a shopping center in Melbourne
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 380 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local cuisine at Lane Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Melbourne? This hotel has 7018 square feet (652 square meters) of space consisting of a conference center and 5 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Designer stores
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Children's games
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,018 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 459 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 139 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elisha

Stayed 1 night in Oct 2025

10/10 Excellent

Ryan David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like how quiet it was in the room
Stayed 3 nights in Oct 2025

10/10 Excellent

Yan Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff and room was clean
Stayed 5 nights in Sep 2025

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, but very happy with the service would
Stayed 1 night in Oct 2025

10/10 Excellent

James

Stayed 5 nights in Oct 2025

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and central
Stayed 2 nights in Oct 2025

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We stayed two weeks earlier and had shavers, moisturiser and toothbrushes however this visit we did not. Staff are always lovely, friendly and very helpful. Pillows are really uncomfortable. A few more options would be great.
Stayed 1 night in Oct 2025

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service

Weekend trip

Went to a concert in Melbourne heater was noisy, power point in wall loose, coffee machine was not cleaned, but everything else was pretty good
Stayed 1 night in Oct 2025

10/10 Excellent

Xiuhui

Stayed 3 nights in Sep 2025

6/10 Okay

Christine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice restaurant within the hotel we ate dinner there twice and loved the food. The hotel is near Royal Arcade and lots of shops
Stayed 10 nights in Sep 2025

4/10 Poor

Ernest

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated Rooms, No Amenities available, no Robe , no Slippers.only positive was location
Stayed 1 night in Oct 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service
The bed was not comfy, and the water pipes are ridiculously loud. Can’t help people showering in the early hours of the morning but the noise was so loud it woke our whole room up
Stayed 1 night in Oct 2025

6/10 Okay

James

Business traveler
Disliked: Staff & service
I recently stayed at the Novotel Melbourne on Collins and found the experience fairly average overall. The rooms are quite tired and dated, with the TV and air conditioning not working particularly well. The reception staff were not especially friendly or welcoming, which didn’t make for a great first impression. The layout of the hotel is also inconvenient, you have to wait for lifts that only go to level 3 (reception), then walk to the other end of the building and wait again for another set of lifts to reach your room. On the positive side, my room was quiet and had a pleasant view over the city. The large workspace/desk was also a nice feature for getting some work done. There are definitely better hotels in Melbourne for the price, and I’d probably choose to stay elsewhere next time.
Stayed 3 nights in Oct 2025

6/10 Okay

Alan, Werribee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is convenient however for the price a little outdated. Rooms very dark and no proper view. Couldn’t see sky or street. Only looked out window to the roof covered section and the metal bars holding up roof. Room very quiet until early in the morning. Sounded like generators or something similar in the walls. The lobby was great though. Good bar and restaurant. Friendly staff.
Stayed 2 nights in Oct 2025

8/10 Good

Thi Ngoc Thuy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Novotel on Collins. The rooms are comfy and spacious. The staff were wonderful, breakfast was also good, lots of food varieties to choose from. Thanks
Stayed 4 nights in Oct 2025

8/10 Good

Babak

Stayed 3 nights in Oct 2025

6/10 Okay

Suzanne

Stayed 2 nights in Oct 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service
Easy Checkin and checkout. Courteous staff. Good facilities. Ultra convenient location - shops, transport. Room could be a bit cleaner eg vacuuming.
Stayed 5 nights in Sep 2025

6/10 Okay

Geoffrey

Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Many features not wprking - some lifts tv
Stayed 2 nights in Sep 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and stunning
Stayed 4 nights in Sep 2025

10/10 Excellent

Kieran

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The play

There was only one lift in service which, whilst not the end of the world it was annoying. Bear in mind this was redemption night that only cost me $99.
Stayed 1 night in Sep 2025

10/10 Excellent

Yvette Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Sep 2025

8/10 Good

Ross

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Excellent concierge staff, always happy to help us tourist, unfortunately while we were there, there was a conference and renovations which heavily limited our access to facilities.
Stayed 3 nights in Aug 2025