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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | View from room
Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board
Reception
Premier King Room | View from room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪6 min walk‬
  • Collins Street
    ‪7 min walk‬
  • Queen Victoria Market
    ‪16 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪27 min drive‬

Room options

View all photos for Premier King Room

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Premier King Room

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic Queen Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior King Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic King Room

Classic King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic King Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen Room

Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Oaks Melbourne on Collins Suites

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
3.8 out of 5, Good, (4148)
The price is $203
per night
$219 total
includes taxes & fees
Mar 29 - Mar 30
Oaks Melbourne on Collins Suites

About the neighborhood

Melbourne

A stay at Hotel Grand Chancellor Melbourne places you in the heart of Melbourne, within a 10-minute walk of Melbourne Central and Collins Street. .This family-friendly hotel is 0.3 mi (0.5 km) from Princess Theatre and 0.4 mi (0.7 km) from Bourke Street Mall.

What's nearby

  • Princess Theatre - 6 min walk - 0.3 miles
  • Melbourne Central - 6 min walk - 0.4 miles
  • Collins Street - 7 min walk - 0.4 miles
  • Bourke Street Mall - 8 min walk - 0.5 miles
  • Queen Victoria Market - 16 min walk - 0.9 miles

Getting around

  • Parliament Station - 7 min walk
  • Flinders Street Station - 14 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Whisky & Alement - ‬2 min walk
  • ‪The Essence - ‬2 min walk
  • ‪Heartbreaker - ‬1 min walk
  • ‪Shanghai Village Chinese Restaurant - ‬2 min walk
  • ‪Operator Diner - ‬1 min walk

About this property

Hotel Grand Chancellor Melbourne

Family-friendly hotel with 2 restaurants and a fitness center
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 160 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge), a television in a common area, and a banquet hall.
Grab a bite at Footlights, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Melbourne? This hotel has 5382 square feet (500 square meters) of space consisting of a conference center and 6 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Footlights - This restaurant serves breakfast only.
Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,382 square feet of space)

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's elevators will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are elevators available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from August 5 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Uncovered valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 439 out of 1033 reviews
Rating 8 - Good. 365 out of 1033 reviews
Rating 6 - Okay. 134 out of 1033 reviews
Rating 4 - Poor. 58 out of 1033 reviews
Rating 2 - Terrible. 37 out of 1033 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Jacqui

Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent and my room clean and comfortable. Unfortunately the elevators are being replaced/refurbished so a bit of a maze to get to my room but signage was clear.
Stayed 3 nights in Dec 2024

8/10 Good

Lisa-Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good for the money. It was towards the “budget” end so had no expectations on a luxury stay. Room was clean and comfortable. Currently the lifts are under refurbishment so it was a bit of a hike and a muck around. Service was good. Location wise it’s only a short walk to the heart of Melbourne. Street noise was disruptive over night but that’s to be expected when our room faced Lonsdale St. All in all a decent option for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Jun 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but room wasnt very spacious at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for money, check in to check out and in between great. Only negative one lift being replaced but didn’t hamper stay! Room great, excellent pillows no lumps, great comfy mattress and good bedlinen. Loved balcony and room superb . Exceeded all expectations . Raj at front of house superb employee :)))
Stayed 1 night in Dec 2024

10/10 Excellent

Alice

Stayed 3 nights in Dec 2024

4/10 Poor

Amber

Business traveler
Disliked: Property conditions & facilities
Property stunk and difficult to access for ppl with disabilities
Stayed 2 nights in Dec 2024

8/10 Good

Toni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Close to everything 👍
Stayed 2 nights in Dec 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If I was made aware of the lift renovation and the journey to our room I would have requested a odd number floor. Staff were awesome and the room was ok.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lorelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the early check in they provided us.
Stayed 1 night in Dec 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was construction/repair of an elevator. A lot of noise-hammer drilling during the day.the pool was closed for repairs. Otherwise a very comfortable stay. We will return, albeit after construction
Stayed 1 night in Dec 2024

8/10 Good

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were offered a later check out when we requested to leave our luggage there after check out. Thank you
Stayed 1 night in Nov 2024

6/10 Okay

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Parking was not available on site as they only have a small parking place available we were directed a block away which was unexpected.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2024

4/10 Poor

Heather

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under renovation which we were unaware of at the time of booking. We had to use the internal lifts and fire escape routes to access our rooms. This was very difficult with 3 women trying to navigate with heavy luggage. There was no offer of assistance with the luggage. We weren’t aware that we had to pay $100 holding fee when we booked. I’m not sure what the $100 was for given there was no mini bar in the rooms. One of the rooms we booked didn’t have a fridge but instead a wine fridge. The $100 was taken on the spot but will take up to 2-3 days to get it back. I wouldn’t stay there again.
Stayed 1 night in Dec 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

valyd

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shops and resturants. However room was very noisy.
Stayed 1 night in Nov 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators to the rooms were undergoing some work, and passageways and rooms were a bit small. Other than that the location was convenient in the staff for friendly and courteous.
Stayed 1 night in Nov 2024

4/10 Poor

Kevin

Stayed 1 night in Nov 2024

6/10 Okay

Russell

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Upon my first interaction, i really wasn’t greeted nicely. It was just a bad first impression. There is only one lift due to repairs and it’s old. The building is very out dated. The pool was closed for maintenance on a 35 degree day. You ask for ice through room service and they tell you there will be a charge unless you come down and get it yourself. The room was decent and clean though, great bed! Balcony is horrible. The location is great cos I love China town but I will have to look at other locations next time. The room service girls were lovely for what it’s worth!
Stayed 2 nights in Nov 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An perfect place to stay if you are wanting to be near the theatre district. Staff and hotel are excellent and the restaurant and bar are a great place to unwind before a show.
Stayed 1 night in Nov 2024

2/10 Terrible

Peter

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were not told that the pool was closed before we booked. We only went to this hotel because of the pool
Stayed 1 night in Nov 2024