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Papouis Protaras Hotel ex Smartline Protaras

3.0 star property

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January 2025

Photo gallery for Papouis Protaras Hotel ex Smartline Protaras

Outdoor pool, pool umbrellas, sun loungers
Interior
Terrace/patio
Quadruple Room, View | Iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa
  • All inclusive
  • Housekeeping

Explore the area

Map
Mantaliou, 7, Paralimni, PA, 5296
  • Protaras Coastal Promenade
    8 min walk
  • El Greco
    2 min walk
  • Ayia Napa (QNP-Ayia Napa Urban Bus Station)
    14 min drive
  • Larnaca (LCA-Larnaca Intl.)
    48 min drive

Room options

View all photos for Double Room, Sea View

Iron/ironing board, free WiFi

Double Room, Sea View

  • 231 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, View (2 Adults and 1 Child)

Iron/ironing board, free WiFi

Family Room, View (2 Adults and 1 Child)

  • 231 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, View (2 Adults and 2 Children)

Iron/ironing board, free WiFi

Family Room, View (2 Adults and 2 Children)

  • 264 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, View (3 Adults and 2 Children)

Family Room, View (3 Adults and 2 Children) | Iron/ironing board, free WiFi

Family Room, View (3 Adults and 2 Children)

  • 377 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Triple Room, View

Triple Room, View | Iron/ironing board, free WiFi

Triple Room, View

  • 264 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Partial Sea View

Iron/ironing board, free WiFi

Double Room, Partial Sea View

  • 231 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, View

Iron/ironing board, free WiFi

Double Room, View

  • 231 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room, View

Quadruple Room, View | Iron/ironing board, free WiFi

Quadruple Room, View

  • 377 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Connecting Rooms

Separate tub and shower, free toiletries, hair dryer, towels

Double Room, Connecting Rooms

  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

About the neighborhood

Paralimni

With a stay at Papouis Protaras Hotel ex Smartline Protaras, you'll be centrally located in Paralimni, within a 10-minute drive of Fig Tree Bay and Protaras Coastal Promenade. .This hotel is 7.8 mi (12.5 km) from Nissi Beach and 0.7 mi (1.1 km) from Magic Dancing Waters.

What's nearby

  • Protaras Coastal Promenade - 8 min walk
  • Kalamies Beach - 18 min walk
  • Sunrise Beach - 18 min walk
  • Fig Tree Bay - 7 min drive
  • Nissi Beach - 16 min drive

Getting around

  • Larnaca Intl. Airport (LCA) - 48 min drive

Restaurants

  • ‪Rocas Experience - ‬17 min walk
  • ‪O Panikos Siamishi Loukoumades - ‬14 min walk
  • ‪Knight's Pub - ‬10 min walk
  • ‪Windmills Bar - ‬11 min walk
  • ‪Di Capilla - ‬16 min walk

About this property

Papouis Protaras Hotel ex Smartline Protaras

Central hotel with 2 restaurants connected to a shopping center in Paralimni
Papouis Protaras Hotel ex Smartline Protaras offers 137 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished balconies. 32-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Paralimni hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 137 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a television in a common area.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Pavilion Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
The Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Windmill Taverna - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
The Sunspot Pool Bar - Onsite bar.
Spider Bar - Onsite cocktail bar.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Papouis Protaras Hotel ex Smartline Protaras are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Spider Bar
  • The Pavilion Restaurant
  • The Sunspot Pool Bar
  • The Windmill Taverna

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's club
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Paschalia
Paschalia
Paschalia Hotel
Paschalia Hotel Protaras
Paschalia Protaras
Smartline Protaras Hotel
Smartline Hotel
Smartline Protaras
Papouis Protaras Hotel

Papouis Protaras Hotel ex Smartline Protaras Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 24 out of 68 reviews" "
Rating 8 - Good. 27 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 4 out of 68 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean and great staff
The hotel was very nice with fantastic welcoming staff. The location was good, clean and a really nice place to spend holidays. Had an issue with the temp room but I was switched immediately. Not too far from the nicest beaches. I will definitely stay there again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Periclis

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, decent breakfast with good options. Nice facilities in the hotel and the pool area is good for families and children.
Stayed 2 nights in Jun 2023

6/10 Okay

Derrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

Peter

Stayed 1 night in Aug 2022

8/10 Good

Ioannis

Liked: Cleanliness
Stayed 1 night in Oct 2020

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay, very clean and great staff
The hotel is in a good location, close to the beach but also close to the main strip too. The pool area is fabulous, clean and plenty loungers. The staff around the pool are so attentive to your needs, happy to help when needed, nothing is a bother. Buffet meals have a good variety and they cater for meat eater, vegetarians and kids too. Tasty food which at times is hard to find at times when all-inclusive. The hotel is very clean, cleaners come to your room every day if you wish, change the towels and bedding if needed too. The manager was happy for us to have a longer check out time with no extra cost too, as we werent leaving till 6pm. Very very clean. Only slight negative was the decor in the room as it needed refreshing, cupboards needed changing but because of COVID this may have stopped them doing this. Hotel is a 3* but slight adjustments could see this hotel 4* and it has the potential to become a 5*. Would definitely go back next year. Thanks for a fabulous stay.
Stayed 10 nights in Sep 2020

8/10 Good

Colin

Liked: Staff & service, room comfort
Good for the price
Overall the stay was above average. The mattresses in our room seemed dirty and a couple of stains. I feel the hotel and pool area needs an update, although reception area and restaurant is nice. Drinks at the bar were not great. A lot of the time the beer tasted like water and was very flat. For the price we paid we were more than happy with our stay
Stayed 7 nights in Sep 2020

10/10 Excellent

Kyprianos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nice location, clean and very good value for money. I would certainly book it again !
Stayed 1 night in Sep 2020

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with service and location of hotel.
Friendly staff and clean, food also good and Overall very good value for money.
Stayed 14 nights in Sep 2020

8/10 Good

christopher

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2020

8/10 Good

Taty, Cyprus

Traveled with family
Liked: Cleanliness, staff & service
The staff is friendly, all inclusive Is good enough, cost-competitive.
Stayed 4 nights in Aug 2020

4/10 Poor

Carlos

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Persephoni

Stayed 3 nights in Aug 2020

10/10 Excellent

Antonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay lovely pool. Staff were excellent as were the services. Great location close to pernera. We had a great stay
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveler

Liked: Room comfort
The room was old and not really inspring. The air conditioning was very loud and made it difficult to sleep. There were very few parking spaces which resulted to many cars parking at a vacant lot right next to the hotel. The breakfast situation was not handled well at all; people were allowed to eat in without masks, but also to serve themselves at the buffet without a mask (they did provide hand sanitizer and a sign which no one really followed and there was no employee or attendant enforcing any of the social distancing rules or managing the queues to make sure Covid 19 is not spreading).The ladies at reception were very friendly and accommodating. Overall a mediocre experience but at least it did not break the bank
Stayed 2 nights in Aug 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Papouis Hotel
We had a lovely stay, and will be visiting again soon. Rooms dated but very clean and bed is comfortable. Food was as good if not not better than some 5* I have visited. Hot food was hot. Staff were very friendly and welcoming. Sun loungers need to be cleaned regularly as dirty and bins around pool needed emptying as they were still full from the previous day. Thank you
Stayed 1 night in Jul 2020

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very pleasant stay. There was a problem with the air-conditioning but it was reported to management and they will look into it. (The AC would only work if the bathroom light was on). The hotel adhered to covid-19 restrictions very well and did their best for it not to interrupt your enjoyment meals took a little longer but again they did their best by putting extra staff on to avoid delays.
In the shade by the pool
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
weekend break
Pool area was good. Room was dated. Food was nice, but you have to que and wait for a member of the kitchen team to serve you from the Buffett due to restrictions. Outside meal times snacks were available. Staff were friendly. Overall pleased considering it only cost £190 for 2 nights AI for a family of 4.
Stayed 2 nights in Jul 2020

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
When we tried to check in the hotel they told us that the hotel was overbooked and we didnt have a room even thought the website hotels.com let us make the reservation and we got a confirmation as well. This is unacceptable from both the hotel and your website side since we were left without accomodation with no earlier notice!
Stayed 1 night in Jun 2020

4/10 Poor

andrew

Disliked: Staff & service, property conditions & facilities, room comfort
In desperate need of renovation
We booked AI at this hotel in October. On arrival it looked as though the hotel was very busy the reception area was full- only later did we find out that it was a student conference. They were there for three days and having no conference facilities, they were using the whole reception area in the day and in the evening they used the whole of the bar area. So much so that we felt that we had to move as we were in the way. The hotel itself is a Thomas Cook basic. They have spent money doing up the reception area but beyond that this is a very old hotel with many faults. The family room was ok but not really enough space for the double and two singles they had squeezed in. We booked a 5 night stay and on the 4th night were in formed that the hotel was closing the next day and we were being moved down the road. It transpired that it was not down the road but instead the other end of Ayia Napa. We should not have been allowed to book this hotel for time length that we did. The food on the last evening was horrible and there were no children's options. The breakfast on the last day contained mouldy sausages. We asked to move immediately and went to the new hotel who... didn't have our res. And would not allow us AI there until 12.30 therefore we lost half a day (a full day counting the night before) of our AI. To be honest though, we did not get the full AI in the first place as there was less than half the advertised options available. Without renovation I would avoid!
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Anywhere else put this place in Protaras.
Extremely tired hotel in bad need of renovation. Everything in the room was half broken, the curtains were in risk of falling of the ceiling because the rail was in a rotten piece of wall (looked like some water had leakage from above), missing screws, hooks on the wall etc. If that wasn't bad enough it was also particularly dirty in the room. Had we stayed for more than one night, I would have complained big time. For the short time I couldn't be bothered. The rest of the hotel looked very tired too, from the pool to the restaurant (I spare you the hygiene details... ) etc. In fairness it has to be added that it is the end of the season but I really hope they invest a fair amount to make this hotel worthwhile staying - not that I have any intention what so ever to ever return there. Location is also not great, next to a forgotten waterpark (that allows for some interesting gloomy pictures) and a construction site, makes it less pleasant to walk to the center of Protaras.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at great price
Excellent value for money, we booked bed and breakfast in October. Good location. Good facilities. Friendly staff. A little basic in the rooms but fair for the price.
Stayed 3 nights in Oct 2019

8/10 Good

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019