10/10 Excellent
Lisa
Traveled with partner
Aug 23, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We have loved our time here this week!
We haven’t slept this well in years - the hype about the Heavenly Beds, is an actual thing!!
The resort is comfortable, quiet, with beautiful gardens and staff who go the extra mile to make you feel welcome and well looked after.
And the view is stunning!
Extra special mention to Hakimi - the Lobby Ambassador.
Always welcoming, always helpful, always a smile and a kind and caring way of making you feel special as a guest. Thank you so much Hakimi!!
For the F&B team - just a little feedback:
The breakfast station with the sliced meats - guys, it needs some serious work on the presentation.
It looks very unappetising and you have almost all the accompaniments to go with smoked salmon, but no smoked salmon, which is something I see whenever I stay at a Westin hotel - so not sure why you don’t have it?
The buffet is plentiful but it doesn’t feed the eye in some areas where it should.
The fruit area, yoghurt areas and juice areas all need some presentation and styling help.
Would have also loved a bbq by the incredible pool - but over our 5 days no outdoor dining options like this were avail.
This is just feedback - we absolutely loved our time and will definitely be back (guys pls fix the breakfast presentation issues by then, and order in some smoked salmon please !!!)
Thank you everyone, for an unforgettable holiday in paradise..
Lisa & Hamish
Room 2310
Lisa
Stayed 5 nights in Aug 2024
