Ratings based on 937 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
CheapTickets Verified Reviews
by A verified traveler
Posted Oct 22, 2024 on Expedia
by A verified traveler
Posted Oct 21, 2024 on Expedia
There was a dirty wet towel in the bathroom when I checked in. I requested a wake-up call that never happened. Besides that, the stay was fine.
Comment from Hotel Management
Oct 23, 2024 by Hotel Management , Hotel Management
Dear Martin, Thank you for reviewing your stay at Extended Stay America. We apologize for the issues you experienced but are glad to hear the rest of your stay went well. Your feedback will be shared with our team to ensure better attention to detail moving forward. We hope to welcome you back for an even smoother stay next time!Sincerely,Hotel Management
by A verified traveler
Not the best...
Posted Oct 16, 2024 on HotelsWe chose this hotel due to its proximity to Metlife Stadium. You can see the stadium from the hotel. Crazy thing is NJ has made it so you cannot walk there which defeated the purpose to booking a hotel so close. We had to Uber the 1/2mi at game time rates. Hotel staff was super friendly and helpful but unfortunately the hotel is pretty run down. The rooms were rough and not what I would consider clean. The freeway noise is loud and the "breakfast" is a prewrapped muffin and coffee. Kitchens in the room are old.
Comment from Hotel Management
Oct 17, 2024 by Hotel Management , Hotel Management
Dear Thomas, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced related to the hotel's location, access to Metlife Stadium, and the condition of the rooms. While we are pleased to hear that our staff was friendly and helpful, we regret that the overall experience did not meet your expectations. Your comments regarding cleanliness, noise, and breakfast options are valuable, and we will address these concerns with our team as we strive to enhance our services. We appreciate your insights and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted Oct 15, 2024 on Expedia
You get what you pay for here. It is a place to sleep and nothing more. Nothing extravagant at all. Not much comes with the room but sounds like the front desk can get you what you need. The room was supposed to have a blow dryer in it and there was a place for it but no blow dryer. I called the front desk and was able to go down and pick one up. The rooms are outdated and not the cleanest in my opinion. I wouldn't let my feet touch that carpet and pulled the covers back to inspect the bed before getting in it. Thank goodness we only had to stay one night. The little interaction I had with two different staff members was pleasant though. Not their fault the property is run down.
Comment from Hotel Management
Oct 16, 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for sharing your experience. We apologize for the disappointment you felt with the condition of the room and amenities. While we strive to provide a comfortable stay, we understand your concerns regarding the cleanliness and overall appearance of the room. Our front desk is always available to assist with items such as blow dryers and other necessities, but we regret any inconvenience caused. We appreciate your kind words about our staff and will work with our team to address the areas you mentioned. We hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted Oct 12, 2024 on Expedia
Great
Comment from Hotel Management
Oct 12, 2024 by Hotel Management , Hotel Management
Dear Diana, Thank you for your wonderful feedback! We’re delighted to hear that your experience at Extended Stay America was so positive. It is always great to know when our guests have a comfortable and enjoyable stay. We strive to provide the best service and accommodations, and we’re glad we met your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted Oct 9, 2024 on Expedia
We checked into the hotel and went to a room that had no working refrigerator or freezer and the smell coming from it was horrible. We were given new keys to a room that's door was already ajar and it looked like the bathroom had been used. We did not receive room service the next day or a change of towels and there was no hairdryer in our room, only the attachment screwed to the wall. There was a smoking section outside our window and we got to watch a lady almost OD the first night.
Comment from Hotel Management
Oct 10, 2024 by Hotel Management , Hotel Management
Dear Carol, Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during your stay, including the condition of the refrigerator, the room assignment issues, and the disturbing situation outside your window. We understand how important a comfortable environment is, and we will address these matters with our team to ensure proper resolution. Fresh towels and essential amenities are always available at the front desk upon request, and we provide full housekeeping service every two weeks. We will relay your feedback to our team to ensure this information is effectively conveyed in the future. Your experience is important to us, and we hope you’ll consider giving us another opportunity for a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted Oct 9, 2024 on Expedia
by A verified traveler
Posted Oct 8, 2024 on Expedia
The breakfast wasnt even breakfast it was coffee and a muffin the whole room smelt like cigarettes and mofballs the bathroom stink and tub was dirty had hair grom other people in the crease if the wall
Comment from Hotel Management
Oct 9, 2024 by Hotel Management , Hotel Management
Dear Dillon, Thank you for sharing your feedback. We sincerely apologize for falling short with the grab-and-go breakfast and understand the importance of a quality start to the day. Your input will help guide improvements in future offerings. Additionally, cleanliness is a top priority, and your room's condition does not reflect our usual standards. Rest assured, your concerns have been shared with the housekeeping team for immediate attention. We are committed to providing a comfortable and pleasant environment and regret that we did not meet your expectations. Your comments are invaluable, and we hope to have the chance to offer a better experience during a future stay.Sincerely,Hotel Management
by A verified traveler
Posted Oct 8, 2024 on Expedia
Hotel honestly was dirty. Like disgustingly dirty. Dead bugs on floor. Stains on bedding. Looked like it hadn’t been cleaned in years. Staffs was nice. Área was okay except it was very remote with little transportation options. Won’t stay there again but it worked in a pinch.
Comment from Hotel Management
Oct 9, 2024 by Hotel Management , Hotel Management
Dear Deloris, Thank you for taking the time to review your stay with us. We deeply apologize that your stay fell short of the clean and comfortable environment we aim to provide. The concerns you raised about the room’s condition are unacceptable, and we are addressing them promptly with our team. While we're glad you found the staff helpful, we understand that the location and transportation options were not ideal. We are committed to improving our services and hope that you will reconsider and give us another opportunity to have a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted Oct 8, 2024 on Orbitz