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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
Exterior detail
Fridge, microwave, coffee/tea maker
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$64
$57 nightly
$64 total
Total with taxes and fees
Feb 26 - Feb 27

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Gatlinburg

With a stay at Quality Inn Creekside - Downtown Gatlinburg in Gatlinburg (Downtown Gatlinburg), you'll be steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.3 mi (0.5 km) from Ole Smoky Moonshine Distillery and 0.3 mi (0.5 km) from Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Anakeesta - 13 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬2 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Take advantage of the hotel's 24-hour room service. A complimentary buffet breakfast is included.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms.
Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1036 reviews
Rating 8 - Good. 196 out of 1036 reviews
Rating 6 - Okay. 187 out of 1036 reviews
Rating 4 - Poor. 172 out of 1036 reviews
Rating 2 - Terrible. 210 out of 1036 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Ruth

Stayed 1 night in Nov 2025

2/10 Terrible

aspen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place was horrible , terrible service had to wait over an hour and a half after check in time for our room , then our first room was dirty with bugs and had a bad smell , we asked for a different room and that had mold . ( we had to check out and find a new hotel ) we still have no revived a refund from Hotels.com
Stayed 2 nights in Nov 2025

6/10 Okay

Dora

Liked: Staff & service, room comfort
We chose this hotel due to being pet friendly but beware that your room will smell like every pet before. The room was not clean and I understand it is a pet room but the floor left my feet black. I did get to see a bear while there and they do have a dog walk area so those are the pluses.
Stayed 2 nights in Nov 2025

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at many hotels and motels in Gatlinburg and this place was bad. To start, you pull up to the hotel, check in, and are given a map and told to drive to the location marked on the map. Drive down the road, turn up the hill and try to find a place to park. The correct building has a small sign that says something like"Hilltop". A crowd of people were wandering the parking lot also trying to find the right building and their room. Cleaning crew advised us that elevator wasn't working. The room was pretty dated, looked neglected and furnishings were severely used. The shower curtain was barely hanging on. The towels were super rough. The back door handle had a large screw holding the handle on and it looked like the upper locks were pulled out of the wall. Balcony area was covered in leaves and also dirty. An old hog wire fence and post are laying on the ground 4 feet way. Vending is on the 2nd floor, machine wouldn't accept $5 bills, found change and machine dispensed wrong item. It is pet friendly but dogs barked until late, some were on the balconies barking at approaching guests. Carpet had been used as a pet toilet and hallway smelled. Continental breakfast was off property at the lobby. Just an overall rough place. Dirty and worn down, inside and out. I would not be comfortable with my wife or daughter staying here alone. Definitely better places to stay for $138/night.
Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Vikki

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom floor was dirty. There was only one washcloth! The elevators were out of order and have been for months! Variety of breakfast choices was weak! Beds were comfortable.
Stayed 1 night in Nov 2025

8/10 Good

Christian

Traveled with group
Liked: Cleanliness, amenities
It was a nice room didn't stay in the room much as were always walking as in the smack damn of town hear everything
Stayed 1 night in Nov 2025

6/10 Okay

Deanna

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The lady when she checked us in our room explained it was at an adjacent location, but was still a part of the property- what she failed to mention was the elevator was not working and you would have to either walk a very steep hill or drive. If we were going to have to drive up and down the hill, we should have stayed at another location.
Stayed 3 nights in Nov 2025

8/10 Good

Gerardo

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Staff was good, locations is perfect, the only issue was texture ceiling was falling
Stayed 3 nights in Nov 2025

4/10 Poor

Harold

Disliked: Cleanliness, property conditions & facilities
Very outdated
Stayed 1 night in Nov 2025

6/10 Okay

Rachel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great view but was on the hilltop and elevator is not working. Had to walk all the way around to get to service desk!
Stayed 2 nights in Nov 2025

2/10 Terrible

john

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It's a motel not a hotel. Elevators all broke down. No trash cans around. Very disappointing.
Stayed 3 nights in Nov 2025

2/10 Terrible

SWAPAN

Disliked: Cleanliness, staff & service, property conditions & facilities
During check in, our room 372 was alloted to a different building and was tip of a hill. We parked the car near the office and was very difficult to carry all the luggage from office to hill top room number 372. Room was very dirty, flash in the bathroom was not working, light is very dimmed, So we requested to change the room and receptionsit offered to change the room next day on 8th Nov Saturday after 3 PM and they did not mention anything that we need to check out before 11 am on 8th Nov Saturday. You can see the conversation the recorded camera if you want. In the afternoon we visited the room 372, we were surprised that all our luggage and stuff were removed from the room and were about to trash. This is not acceptable to enter the room and removed the luggage and items without permission. the cleaning staff was not able to communicate whats is happening. We back and forth many times from hill top room 372 to office to understand what is happening. Finally they allocated room 225 for the second day. The room condition is very poor and very dirty, bathroom flash was not working, bed cover and duver were not cleaned properly. floor was filled with dust.
Stayed 2 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service
Nice rooms for the price.
Stayed 2 nights in Nov 2025

10/10 Excellent

SMITA

Stayed 1 night in Nov 2025

2/10 Terrible

Mike

Disliked: Cleanliness, amenities
Room nasty elevator did not work beds bad bugs in room other room keys in room paint chipping and in floor. Bad place
Stayed 2 nights in Nov 2025

6/10 Okay

JESSICA

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly. Room wasn't bad. Some things needed touched up or replaced like the paint in the bathroom and the shower curtain rod. The wifi however, didn't work for us. I'm guessing because our room was right next to the hillside. The free continental breakfast was good. There was plenty to choose from. Waffles, bagels, toast, scrambled eggs, sausage links, sauteed peppers & onions, roasted potatoes, biscuits and gravy, yogurt, apples, cereal, juice and milk. We liked the balcony that overlooked the creek. Our room also had a fireplace. It's right on the strip so everything was easy to get to. It is located towards the end of the strip. It sits behind Howards restaurant.
Stayed 1 night in Nov 2025

2/10 Terrible

Saumyadip

Traveled with family
Disliked: Amenities
I had a terrible experience at Quality Inn Creekside - Downtown Gatlinburg. • The room was in poor condition and lacked basic cleanliness. • Staff service was unprofessional and unresponsive. • Shockingly, the hotel checked me out without informing me and removed all my belongings from the room. This is completely unacceptable and shows a total disregard for guest safety and respect. I do not recommend this hotel to anyone looking for a reliable or respectful stay in Gatlinburg.
Stayed 2 nights in Nov 2025

4/10 Poor

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really odd hotel room. It was $169 for the night. We had no toilet paper but for some reason had 4 bags of decaf coffee? The bathroom fixtures were upgraded but the table and chairs looked like they were taken in off the side of the road.. then there was a really worn out ironing board in the room? It worked for the night as we weren’t planning on staying anyways but if it were where I booked my vacation I’d be disappointed for the price.
Stayed 1 night in Nov 2025

6/10 Okay

loretta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Balcony had a good view but the door knob was tore up on the door that went out to balcony and also window that faced it would not lock. We had no soap no wash clothes and no coffee for our coffee pot when we got to our room.
Stayed 2 nights in Nov 2025

8/10 Good

Gale, Lillington

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was horrible. The sink, shower and toilet all leaked. The shower curtain rod was broken so every time you showered the floor would get soaked. There was mold in the bathroom due to the leaks. There were cobwebs in two of the corners that obviously had been there for a while. I would not recommend this hotel.
Stayed 3 nights in Nov 2025

4/10 Poor

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, amenities
the place is rundown rooms are terrible the whole place needs to be redone
Stayed 2 nights in Nov 2025

4/10 Poor

Robin

Liked: Cleanliness
The room we were in the dead bolt lock was gone from door and told them 2 times never fixed. We put a chair under door handle to secure.
Stayed 4 nights in Nov 2025

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, our view was amazing and the location was great for quick breakfast and then right onto parkwat. On arrival, great clean room. Floor under couch was not swept, couch was plentifully stained with mystery stains, toilet paper roll was not replaced and was half used up - luckily I bring my own lol. But, thats really all there was. Still a great hotel room for a convenient place to spend a week. We got the king bed top story.
Stayed 4 nights in Oct 2025

8/10 Good

jodi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are bare minimum. Clean but old. The restroom was freezing. The caulking around the floor was all cracked and half missing. Even cleaned it looked dirty. No hair dryer offered. Could have been much nicer with no a lot of effort. We had a balcony which was nice except for the giant bright light in the ceiling,would have great if we could have turned it off. In our unit both elevators did not work.. Both? That meant everything we traveled with had to be cared up the stairs. That really was hard to do. Warming! Warning! Now if you want to see bears they came everyday. The poor things are conditioned to come for food. Do not leave food in your car,trash outside of your room and for the love of God don't feed them. They will eventually be relocated and if that doesn't work they will be destroyed. I don't think visitors realize that. It is a pet friendly place so please think about them being out there when you take your pups out for a walk. The location of the hotel was almost to the last stop on your way out light towards Cherokee just to give you idea of how far it's from the town center.
Stayed 2 nights in Nov 2025