Ratings based on 913 Verified Reviews

3.3 out of 5
96% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
CheapTickets Verified Reviews
2 out of 5
by A verified traveler

Never again

Posted Oct 19, 2024 on Hotels
Dirty rag found on bed upon entry, AC did not work, horrible odor in room, walls paper thin you could hear everything outside as well as in other rooms, other guests were loud loud loud at late hours.
Comment from Hotel Management
Oct 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tennley! We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the uncleanliness, the malfunctioning AC, and the noise disturbances you experienced. We strive to provide a clean, comfortable, and peaceful environment for all guests, and it is clear that we fell short in this instance.Your concerns have been noted, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your feedback and hope for the opportunity to provide a better experience in the future.
1 out of 5
by A verified traveler

Posted Oct 17, 2024 on Expedia
The curtains had a large amount of blood on them. The dehumidifier had not been emptied and it was full of mold. The air filter in the A/C unit looked like it had never been changed.
Comment from Hotel Management
Oct 18, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tommmy! Thank you for bringing these alarming issues to our attention. We sincerely apologize for the unacceptable conditions you encountered, especially regarding the cleanliness and maintenance of your room. The presence of blood-stained curtains and a neglected dehumidifier and air filter are deeply concerning, and we will immediately escalate this to our housekeeping and maintenance teams for investigation and rectification.Your comfort and safety are our top priorities, and we deeply regret that your experience fell far below our usual standards. We will take the necessary actions to ensure these issues are resolved and to prevent future occurrences. Thank you for your feedback.
5 out of 5
by A verified traveler

Posted Oct 14, 2024 on Hotels
Comment from Hotel Management
Oct 16, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Konstantin! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
5 out of 5
by A verified traveler

Highly recommend

Posted Oct 13, 2024 on Hotels
It was an amazing stay. The manager was great trying to accommodate me. The desk personnel and maids were always polite and professional. The maintenance man worked hard to get my tv up and running, always trying with a great attitude. I can't say enough positive things. The place was very clean, and the staff did everything to make sure I was taken care of. Definitely would stay here again. Highly recommend.
Comment from Hotel Management
Oct 14, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Diane! Thank you for your wonderful review! We are thrilled to hear that your stay was amazing and that our team, from the manager to the desk personnel, housekeeping, and maintenance, made your visit memorable. It’s fantastic to know that our staff's professionalism and dedication to guest satisfaction had such a positive impact on your experience. We appreciate your high recommendation and look forward to welcoming you back on your next visit. Thank you again for your kind words!
4 out of 5
by A verified traveler

Posted Oct 12, 2024 on Hotels
Comment from Hotel Management
Oct 13, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thomas! Thank you for your rating. I hope that your stay has all been pleasant and enjoyable. We are always open for feedback so please do not hesitate to reach out if you have any comments or suggestions that can help us enhance our overall accommodation.
1 out of 5
by A verified traveler from WINDERMERE

Posted Oct 7, 2024 on Travelocity
I didn't like this property. The beds were terrible, the staff was rude. Awful!! Overpriced. Will never book there again.
Comment from Hotel Management
Oct 7, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jodee! Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations. Your comments regarding the bed comfort and the interaction with staff are concerning, and we will be addressing these issues with our team to ensure improvements are made.We appreciate your input, and we will use it to help improve the guest experience moving forward.
5 out of 5
by A verified traveler

Posted Oct 6, 2024 on Expedia
Comment from Hotel Management
Oct 7, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thomas! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Oct 6, 2024 on Hotels
Comment from Hotel Management
Oct 7, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ann! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
by A verified traveler

Posted Oct 2, 2024 on Hotels
I think this was one of my best visits back to. Gainesville. Ìt was a great location.
Comment from Hotel Management
Oct 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi William! Thank you for your fantastic review! We're thrilled to hear that your visit to Gainesville was one of your best and that you enjoyed the convenient location. We look forward to welcoming you back for another exceptional stay in the future!
5 out of 5
by A verified traveler

Posted Oct 1, 2024 on Hotels
Comment from Hotel Management
Oct 2, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Charles! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.