Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
CheapTickets Verified Reviews
by A verified traveler
Posted Jan 6, 2025
Clean and friendly staff.
by A verified traveler from Salinas
Posted Oct 24, 2024 on Expedia
There were two issues with my stay and I will never stay there again because of it. First I was told there was room service when there was not and the website even showed it. The second issue was huge, their fire alarm had a glitch and it alarmed all night long. And I mean all night long. That night should have been compensated for but I was told since it was an Expedia booking there was no way they could help me. Instead I was given a breakfast voucher non-edible breakfast. It was the most horrible tasting food I
Comment from Hotel Management
Oct 24, 2024 by HotelMgmt, Hotel Management
Thank you for sharing your experience, Gaelle. It is deeply concerning to hear about the challenges you faced during your stay. The misinformation regarding room service and the disruptive fire alarm issue are certainly far from the standard of comfort and service we strive to provide. We sincerely apologize that the compensation offered did not meet your expectations, especially after such a frustrating night. Your feedback is invaluable, and we will be reviewing these concerns with our team to prevent similar occurrences in the future. We regret that your stay was so negatively impacted and appreciate you taking the time to share your thoughts. Hopefully, we will have another opportunity to restore your trust.
by A verified traveler
Posted Oct 23, 2024 on Expedia
Comment from Hotel Management
Oct 24, 2024 by HotelMgmt, Hotel Management
We are delighted we made such a great impression on you! Thank you, please visit again soon, Michelle!
by A verified traveler
Posted Oct 21, 2024 on Hotels
Comment from Hotel Management
Oct 21, 2024 by Hotelmgmt, Hotel Management
Kelly, we are sorry to see your low rating and hope that you will give us another chance to create a better experience for you.
by A verified traveler
Posted Oct 20, 2024 on Expedia
Close to entertainment venues.
Comment from Hotel Management
Oct 21, 2024 by HotelMgmt, Hotel Management
Thank you, Treshawn, for staying with us at Hotel Indigo Cleveland Downtown! We’re pleased that our prime location close to entertainment venues added to your experience. We hope to learn more on how we can win you over entirely moving forward. We look forward to welcoming you back for another great stay in the heart of Cleveland!
by A verified traveler
Posted Oct 20, 2024 on Hotels
Not great
Valet was awful
No where to be found and very expensive
Comment from Hotel Management
Oct 22, 2024 by HotelMgmt, Hotel Management
Thank you for sharing your feedback, Stacey. We regret that the valet service fell short during your stay. The lack of availability regarding valet parking is certainly not the experience we want for our guests. Your comments are important, and we will be working with our team to address these concerns to ensure a smoother experience moving forward. We appreciate your input and hope there may be an opportunity to provide a more seamless stay in the future.
by A verified traveler from Erie
Posted Oct 20, 2024 on Orbitz
This is our go to hotel for Cavs games. It is literally right across the street from Rocket Mortgage. We've stayed here so many times. Staff is kind and detail oriented. Rooms are very clean and simple. Beds are super comfy. Breakfast bar downstairs is ok but with limited choices but staff is attentive. Our only complaint is repeatedly we've had big issues with the valet parking. It is often understaffed and sometimes they park your car outside. In winter once the kid brought our car back covered in snow! He didnt even take the time to clean off the windshield. We have also had to wait super long times to get our car back in the morning. We keep hoping for them to improve this and if they don't this year we'll be looking to stay elsewhere, which is sad because otherwise we really love this hotel.
Comment from Hotel Management
Oct 21, 2024 by HotelMgmt, Hotel Management
Thank you, Sean, for making Hotel Indigo Cleveland Downtown your go-to spot for Cavs games! We're thrilled to hear that our location, right across from Rocket Mortgage FieldHouse, and the clean, comfortable rooms have made us a favorite for your stays. It's also wonderful that our attentive team added positively to your experience. However, we sincerely apologize for the ongoing issues with valet service, particularly during the winter months. Rest assured, your feedback will be shared as we strive to make meaningful improvements to our valet operations. We truly hope to continue welcoming you back and earn your continued loyalty with a more seamless experience moving forward.
by A verified traveler
Posted Oct 19, 2024 on Hotels
Comment from Hotel Management
Oct 20, 2024 by Hotelmgmt, Hotel Management
Amil, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.
by A verified traveler
Posted Oct 19, 2024 on Expedia
It was nice
Comment from Hotel Management
Oct 21, 2024 by HotelMgmt, Hotel Management
Thank you for your kind words, David. We're delighted you enjoyed your stay at Hotel Indigo Cleveland Downtown, where our unique design and prime location aim to enhance every guest's experience. We look forward to welcoming you back soon.
by A verified traveler
Posted Oct 18, 2024 on Expedia
Nice place. Parking was a pain unless you like valet.
Comment from Hotel Management
Oct 21, 2024 by HotelMgmt, Hotel Management
Thank you for staying with us at Hotel Indigo Cleveland Downtown, Dave! We're glad you found our hotel impressive and ideal. We understand that parking can be challenging, especially for those who prefer alternatives to valet service. We appreciate your feedback and hope that despite this, the rest of your stay was enjoyable. We look forward to welcoming you back for an even better experience in the future!