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The Westin Resort & Spa, Cancun

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Resort & Spa, Cancun

Outdoor wedding area
Exterior
4 outdoor pools, pool umbrellas, sun loungers
Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    2 min drive
  • Delfines Beach
    3 min drive
  • El Rey Ruins
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Ocean View

  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Lagoon View

  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Ocean View

  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All inclusive
Spa
Kids pool
3.9 out of 5, Good, (1448)
The price is $235
per night
$288 total
includes taxes & fees
Dec 17 - Dec 18
Emporio Cancun Optional All Inclusive

About the neighborhood

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach hotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 1.2 miles
  • Delfines Beach - 3 min drive - 1.6 miles
  • El Rey Ruins - 5 min drive - 2.8 miles
  • Aquaworld - 6 min drive - 3.9 miles
  • La Isla Shopping Mall - 9 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Taco Arte Restaurant - ‬4 min drive

About this property

The Westin Resort & Spa, Cancun

Stylish hotel on the shore with 4 outdoor swimming pools
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This hotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 775 out of 1485 reviews" "
Rating 8 - Good. 359 out of 1485 reviews" "
Rating 6 - Okay. 170 out of 1485 reviews" "
Rating 4 - Poor. 88 out of 1485 reviews" "
Rating 2 - Terrible. 93 out of 1485 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the costumer service personnel very helpful made me feel welcome
Stayed 5 nights in Oct 2024

8/10 Good

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel needs a little updating but other than that its a great property to stay at. Pool is nice, beach is nice, breakfast is delicious, staff is great.
Stayed 5 nights in Aug 2024

6/10 Okay

Carlos

Traveled with family
Water came in thru windows during hurricane. I’m sure this has happened before so I feel we should have been moved to another room or told us water might come in.
Stayed 5 nights in Jul 2024

10/10 Excellent

Liza

Stayed 2 nights in Aug 2024

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
The view was wonderful and the staff were great. They had booking agents there if you wanted to take a trip.
Stayed 8 nights in Jul 2024

10/10 Excellent

max

Stayed 1 night in Aug 2024

8/10 Good

Sudesh

Liked: Cleanliness, staff & service, property conditions & facilities
Kid friendly, quiet
Stayed 4 nights in Aug 2024

6/10 Okay

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort was nice however the water in the shower gets cold then hot then cold again. It doesn’t stay one temperature & our room, even though the thermostat read 22, it felt humid all night so we felt sticky while we slept. Didn’t care for that. We enjoyed the burger & Buffalo chicken sandwich from the sports bar!
Stayed 1 night in Aug 2024

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent people and super friendly and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Asheton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Laura

Traveled with partner
Liked: Staff & service, amenities
Nice hotel for a couple of days by the beach. Food options a little limited. Lots of loungers and beach access. Some areas of hotel a little more run down than others.
Stayed 3 nights in Aug 2024

4/10 Poor

Andy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The price of everything was a bit expensive. Drinks were average of $15 each.
Stayed 5 nights in Aug 2024

4/10 Poor

ana

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and alot of mosquitos and nothing around
Stayed 1 night in Aug 2024

8/10 Good

Dome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach-front, self-contained resort hotel with good level amenities and a comfortable setting
Stayed 1 night in Aug 2024

6/10 Okay

Harold

Liked: Cleanliness, staff & service
Cancun teip
This was the 4th time staying here at the Westin. Amazing views and beach doesnt have much seaweed at all. However the rooms do need updating. Huge rooms. Great service btw.
Stayed 4 nights in Aug 2024

10/10 Excellent

Angel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The hotel is well located and a great deal for others around at Zona Hotelera. The beach front and pool areas are great. However the bathrooms on the rooms need a remodel and removal of the useless bath for making room to a useful shower, the material on the bathroom have already see better days. The daily housekeeping was always way to late at around 5pm they need more personal and better schedules. Other than that, was a good stay there.
Stayed 8 nights in Aug 2024

6/10 Okay

Astrid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

malenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place to relax.
Stayed 1 night in Aug 2024

4/10 Poor

Jess

Traveled with group
Liked: Cleanliness
Only stayed for one night. Good for a budget stay in Cancun. Staff was pleasant. Breakfast buffet was small and limited in options. The beach is small but pretty. Keep in mind that check in is at 4pm, and check out is 10am.
Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG WE LOVED IT! The westin hotel is amazing space to relax and enjoy vacations!
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Slavek

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was nice but a bit outdated. Restaurant was great. Staff are all friendly, except for maybe 1 waiter and 1 maintenance. No nightly entertainment. Spa is expensive. Property is on the end of the island that is far from all the fun. It’s on the beach so that’s hard to beat, and the water was beautiful, made up for all the seaweed on the white sand beach
Stayed 4 nights in Aug 2024

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The conditions of the hotel are ok. The service in general was good. The only detail that we did not like is that the check in was too long, more than 20 minutes.
Stayed 2 nights in Aug 2024