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Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Aerial view
View from property
Deep soaking bathtub
Interior entrance

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Plaza Caracol Mall
    2 min walk
  • UltraMar Ferry Terminal
    6 min walk
  • Caracol Beach
    8 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-CAN)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CAN)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CAN)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C-CAN)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (M)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (M)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Suite Luxury With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Suite Junior With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Luxury With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)
Building design
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
Pool
Breakfast included
All inclusive
Spa
4.3 out of 5, Excellent, (669)
The price is $4,250
per night
$4,250 total
includes taxes & fees
Dec 5 - Dec 6
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the neighborhood

Cancun

With a stay at Hotel Riu Palace Las Americas - Adults Only- All Inclusive in Cancun (Zona Hotelera), you'll be a 2-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 10 minutes by foot from Cancun Convention Center. .This all-inclusive property is 0.6 mi (1 km) from Gaviota Azul Beach and 0.6 mi (1 km) from Forum Beach.

What's nearby

  • Cancun Convention Center - 10 min walk - 0.6 miles
  • Gaviota Azul Beach - 12 min walk - 0.6 miles
  • Forum Beach - 12 min walk - 0.7 miles
  • Chac Mool Beach - 17 min walk - 0.9 miles
  • Tortuga Beach - 3 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Elegant adults-only property on the beach
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 372 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Don Roberto, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This property has 2099 square feet (195 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2676 out of 3953 reviews" "
Rating 8 - Good. 774 out of 3953 reviews" "
Rating 6 - Okay. 263 out of 3953 reviews" "
Rating 4 - Poor. 106 out of 3953 reviews" "
Rating 2 - Terrible. 134 out of 3953 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marbelis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel ,un trato super de todos los trabajadores ,limpieza siempre en la habitación ,los muchachos de los bars siempre atentos a servir ,los de la piscina muy al pendiente del personal ,sin duda regresaré ,ubicado en una zona bella y lo k más me gustó la playa tan hermosa que tiene y sus piscinas,.yo le doy 10/10
Stayed 3 nights in Aug 2024

6/10 Okay

Angel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We throughly enjoyed our stay and the staff was very attentive. Even though we did not attend the parties or pool activities, the staff really tried to make everything positive. My only complain really was the cleanliness. We found a cockroach in our bathroom and did notice that at times there were some things that weren’t cleaned up in our room. We did have one rude interaction with a staff member at dinner but everyone else was very polite.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time in the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Awesome variety of restaurants. Staff is amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brent A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with the staff and the facilities here. The staff was always friendly and positive. Really a great vacation getaway and reasonably priced!
Stayed 4 nights in Aug 2024

8/10 Good

Michael, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Ivan Alfredo

Liked: Cleanliness
Stayed 4 nights in Aug 2024

2/10 Terrible

Joyce Denise

Disliked: Cleanliness
We did not stay at Riu Las Americanas. You over booked the hotel and we were bumped to another location. Thank goodness they had a place for us
Stayed 5 nights in Aug 2024

10/10 Excellent

Eliyahu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing!!! The rooms are outdated but who cares? They are well maintained and are tip top clean. Some more modern hotel are shnasty. The pools are great. The programs were awesome. The food was plentiful. Their staff is so friendly and accommodating. I will definitely come back to experience this hotel. 5 starts from me!!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Cinthya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💕
Stayed 3 nights in Aug 2024

6/10 Okay

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome, the staff is always wonderful and we have gotten to know several of them very well over the many years of staying here and for those reasons Riu Palace Las Americas is my favorite place to stay in Cancun !
Stayed 6 nights in Aug 2024

2/10 Terrible

Alejandro

Disliked: Staff & service
Besides the fact I’ve reserved the hotel with enough time in advance and notify the staff that I was giving a surprise to my wife because our 10 anniversary we were moved due to overbooking. Then they promised an “upgrade” if we accept the move and that wasn’t true. In Riu Palace Peninsula the staff was great, specially Perla at the desk. They did everything posible to fix the uncomfortable situation created at Riu Plaza Las Americas.
Stayed 4 nights in Aug 2024

2/10 Terrible

Andrey

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lorenna lourenco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to go again
Stayed 6 nights in Aug 2024

10/10 Excellent

Morgan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here, the staff was super friendly and were always checking in. Transportation to the parties was super convenient (for the younger crowd) and there were plenty of activities at the resort. We already plan to go back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ezequiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great place to stay for vacation or any occasion to enjoy cancun. Highly recommend defensively will be coming back. 10/10
Stayed 6 nights in Aug 2024

10/10 Excellent

SOLANGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ríu las palace americas was a great resort overall. The property overlooks an infinity pool that overlooks the beach. The beach water is the same color as the pool and the sand is soft. It was absolutely a magical beach spot. The staff at Riu are always friendly and ready to answer any questions best service. They made our stay special because they were available 24/7. The room we stayed in was cleaned thoroughly and our maid Carolina went the extra mile to ensure we had plenty of towels, and amenities such as robes and toiletries. Our room overlooked the extraordinary beach and pool view so every morning we took our coffee with that amazing view. Now the only negative aspect is the food quality. I would not have super high expectations but that is typical of any all inclusive resort, however they had fresh coffee 24/7 and fantastic selection of fresh fruit. The buffet was overwhelming with options but ultimately if you stick with the basics food groups you should be fine. I would not be too adventurous with the food options. I also appreciated that there was always fresh water bottles available. Also, a cool thing is at the beach you can order drinks although the drinks are too sweet for my taste but it was a nice touch. Overall, I’m extremely happy with my choice the hotel is close to the mall and restaurants if you Uber outside. Extremely safe. It is cleaned daily and frequently. Definitely I am coming back again and staying at this riu next year.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca Sue, Reynoldsville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this resort! The best one I have ever been at. I love how convenient everything is located. I am older and love how you can go from two of the pools right to the beach and is close. The beach there is calm and easy to get into and out of. Was a clean beach also. The services there were very helpful and eager to help you. So So nice Will be back to this one.
Stayed 5 nights in Aug 2024

4/10 Poor

Frank

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon check in, no complimentary drink offered as advertised. Front desk personal rude and use language barrier as reasons not to help. My wife and several other guest we spoke to got food poisoning and the hotel personal did not care. After the illness was reported to Alex, the night manager, he said he would check the food and contact us about compensation. Not sure how you check what was on the buffet in the afternoon versus the evening when the illness was reported. The night manager, Alex could care less about the guests. When we asked to talk with him most employees said they didn’t know who you were talking about until after you became more persistent. We were told he wouldn’t be in until 11:00 pm when we questioned why he never got back to us, The following morning we were told he was off that day. When we questioned it again the desk clerk just smiled and shrugged as if he didn’t understand. Notice paint peeling on building and some areas in need of repair. The elevators are small and only fit about six people tightly packed and one was not working for 3 of our 4 days. Some hotel employees such as the dining staff were very nice and helpful but their management teams definitely need work.
Stayed 3 nights in Aug 2024

6/10 Okay

Anastasia, Brooklyn

Disliked: Cleanliness, staff & service
Stayed 8 nights in Aug 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities
Expedia did wrong. Specifically an Oscar Brown, if thats his real name!
Stayed 4 nights in Aug 2024

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024