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Park Royal Beach Cancun

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Royal Beach Cancun

Kayaking
Private beach, beach massages, beach volleyball
Aerial view
2 outdoor pools, pool umbrellas, sun loungers
Family Suite with Terrace | Minibar, desk, laptop workspace, blackout drapes

Reviews

7.4 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    3 min walk
  • Cancun Interactive Aquarium
    6 min walk
  • Kukulcan Plaza Shopping Mall
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Family Suite

Family Suite | Minibar, desk, laptop workspace, blackout drapes

Family Suite

  • 796 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Nature View

Minibar, desk, laptop workspace, blackout drapes

Deluxe Nature View

  • 387 sq ft
  • Sleeps 4

View all photos for Family Suite with Terrace

Family Suite with Terrace | Minibar, desk, laptop workspace, blackout drapes

Family Suite with Terrace

  • 1216 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
Exterior
Occidental Costa Cancún All Inclusive
Pool
Breakfast included
All inclusive
Spa
3.9 out of 5, Good, (2341)
The price is $223
per night
$274 total
includes taxes & fees
Dec 5 - Dec 6
Occidental Costa Cancún All Inclusive

About the neighborhood

Cancun

With a stay at Park Royal Beach Cancun in Cancun (Zona Hotelera), you'll be a 3-minute walk from La Isla Shopping Mall and 9 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive hotel is 3.2 mi (5.2 km) from Iberostar Cancun Golf Course and 4.8 mi (7.7 km) from Delfines Beach.

What's nearby

  • La Isla Shopping Mall - 3 min walk - 0.2 miles
  • Cancun Interactive Aquarium - 6 min walk - 0.4 miles
  • Marlin Beach - 15 min walk - 0.8 miles
  • Chac Mool Beach - 4 min drive - 1.6 miles
  • Cancun Convention Center - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Andiamo - ‬1 min walk
  • ‪Los Chachalacos - ‬3 min walk
  • ‪Azulinda Cafe & Bar - ‬1 min walk

About this property

Park Royal Beach Cancun

Hotel with private beach, full-service spa
Park Royal Beach Cancun offers 155 air-conditioned accommodations with minibars and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages.
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as desks and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at La Veranda, one of the hotel's 4 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
La Veranda - This poolside buffet restaurant serves breakfast, lunch, and dinner.
El Pescador - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Andiamo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Ekinox - Onsite bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Theme parties

Other inclusions

Transportation to offsite activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Ekinox
  • El Pescador
  • Frida
  • La Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun

Reviews

7.4

Good

Rating 10 - Excellent. 339 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 111 out of 1003 reviews" "
Rating 2 - Terrible. 104 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brenda Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Juan Carlos Tenorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Yasser

Disliked: Amenities
Shortage of staff . can you imagine only 1 person bar attender serving 1000 guests by himself I believe hotel did that in purpose to reduce drinks going out
Stayed 5 nights in Aug 2024

8/10 Good

Kureesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was good. Excellent food and customer service. The only thing we didn't like was that the hotel was noisy. While in our room we would hear guests speaking loudly in the hallway as if they were in our bedroom. We would even hear the guests in the room next to ours.
Stayed 4 nights in Aug 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Genelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was extremely beautiful! All the staff were friendly and accommodating. Not a party resort, but very relaxing. 10/10 would recommend to anyone.
Stayed 5 nights in May 2024

2/10 Terrible

Bryannah

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, nobody speaks English to understand you. Cockroaches were in my room. Our mini refrigerator was broken, the air conditioner was broken, it smelled like mildew, the staff were ok. The food was awful. The staff pressure you into doing a tour and presentation for their beach club and lie and say it’s only an hour and half which ends up being about 3-4 hours. Do not waste your money at this place. We felt very discriminated against misunderstood and singled out when it came to service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice the room the food the young lady that helped us was excellent she was the concierge for expedia her name was Rebeca Gonzalez very helpful very nice
Stayed 1 night in Aug 2024

6/10 Okay

Gabriela Karina Romo

Liked: Staff & service
Could be better maintained
Stayed 7 nights in Jun 2024

2/10 Terrible

Jocelyne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely horrible, the application to reserve the restaurant never worked for us so we were unable to book the restaurant and so we had to eat at the Buffett where food would run out or it tasted horrible. The room was never cleaned unless I asked them 3 times to clean. The room had roaches and the desk at check in had bugs crawling all over it.
Stayed 4 nights in Aug 2024

4/10 Poor

wanda

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No good resort
Resorts in a good location but needs to get better food on all their 3-restaurants We ended having dinner out most every night since 2-of our family members got sick with their food. Need better quality with food. Also there’s an adult pool and there were always kids in the adult pool and no one come around to supervise unless adults complained
Stayed 5 nights in Aug 2024

10/10 Excellent

Griselda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Diana Malahay

Traveled with family
Liked: Cleanliness, staff & service
It’s our first time to visit Cancun Mexico and we chose to stay for 6 days in an All-Inclusive package at Park Royal Cancun. It was great and family friendly! However, couple of things: 1) elevator - the hotel has only 2. The buttons were sometimes non responsive. You had to press the number #4 (for example) few times for it to actually work. Also elevator’s crowded around lunch/dinner time and has long wait times. One time we chose to take the stairs but apparently it’s being renovated (painted on the 3rd floor). There was no sign at PB level and our slippers along with other guests, who chose to take the stairs too, got stuck on the wet paint on the floor. 2) ice - not available on our floor due to machine being maintained. We went to the 3rd floor via emergency stairs - it was flooded and the ice machine wasn’t working neither. 3) air conditioning in our room - just fan mode not really cooling the room. We had called the front desk to ask for a fan/bentilador but they sent in a person to look into it. He checked it and said he’ll come back but never did. So we just had to work on whatever the room has. My kids and husband were all sweaty at night. 4) toilet flush - every time we flush it has this whistling, long and accelerating sound… it’s annoyingly alarming as if something is about to explode. It must have been the water filling in the tank but we’re unsure - we didn’t bother to call the front desk coz nothing happened when we did about the airconditioning.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they take you to the airport without cost . It’s close to the beach I went with my family for one week and it’s great if you just want to chill I really liked that the hotel brings souvenirs little shops their usually a little cheaper than other places they also have a lot of activities during the week and live music they also have Cancun letters with a beautiful view of the ocean
Stayed 7 nights in Jul 2024

10/10 Excellent

Raul Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario the bartender was great. Add was great she made some good omelettes. Gregorio took good care of us.
Stayed 7 nights in Jul 2024

2/10 Terrible

Ruben A

Disliked: Staff & service, property conditions & facilities
Starting with concierge Erick from Expedia and Karla from Park Royal Beach Cancun, they were very vague with out check in very little information about the Expedia perks at the resort. Very unprofessional very rude when asked to help around the resort. The hostess from two of the 3 restaurants was very rude and arrogant when speaking to me and my family his name was Rodrigo. Then on our last night I at the hotel a young lady came to the door on behave of concierge, Expedia to say good bye and let know that we have some of the spa privileges just for being expida members I was not told on the day that I arrived. Later that night we left our go pro by accident at the Frida restaurant and when asked Front Desk if anyone turned in a GoPro and guy named Victor a reception was very unprofessional and telling that telling my husband that there is nothing they can do to help until the next day at 9 AM and my husband told them we had an early flight the next day and then we would be gone by 4 AM and he in return said he should’ve come earlier not want to help that’s when my husband said he wanted to speak to the manager right away. We did needs up getting our go pro back. Overall, we would never book palace Royal Beach Cancun ever again
Stayed 6 nights in Jul 2024

2/10 Terrible

Raul Junior

Traveled with family
Disliked: Staff & service, property conditions & facilities
This resort has definitely fell off. I came here 3 years ago just me and my wife and it was excellent. That really set my standard high. Fast foward to this year, I brought my family and it definitely dissappointed me. The workers were great but the overall stay was not up to my standard. The restaurants were difficult to book, when I spoke to management their apps and booking services were down. They were no help. Our second option was the the buffet. And it was horrendous. The waiters were very fast and helpful but the food was very underwhelming considering the amount of money I payed. Lastly, the bar was very disorganized. There was only one person working the whole bar area and it creates a huge line. Other than that the beach was beautiful and the room cleaning service was amazing.
Stayed 5 nights in Jul 2024

6/10 Okay

Solange R.

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok. Definitely needs some updates, and 1 of the elevator was broken for the 4 days we were there, so we waited around a lot for that. Over it was a fun time!
Stayed 4 nights in Jul 2024

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very professional and friendly staff, good venue and the food was good.
Stayed 2 nights in Jul 2024

6/10 Okay

Shuling, Edgewood

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
The facility little bit old and the bathroom ceiling leaking the water in my 2nd day stay in the room.one of the elevator out of service entire trip need to walked the stair go back to the room in 6 floor and go down too. The buffet refill the food little long.
Stayed 4 nights in Jul 2024

8/10 Good

Rosa

Traveled with family
Liked: Staff & service
Staff was great, lobby bartender Enrique Lopez was great. I do think a hard remodel is in order for this hotel, everything is old or somewhat broken. The beach area and blue water are definitely worth it!!
Stayed 4 nights in Jul 2024

6/10 Okay

Kanika Calavan

Traveled with family
Liked: Staff & service
Older facility with a lack of maintenance/upkeep.
Stayed 6 nights in Jul 2024

10/10 Excellent

Iana

Stayed 7 nights in Jul 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drinks was not tgat good
Stayed 4 nights in Jul 2024