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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Lobby
Exterior
Indoor wedding
Children's activities

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi
$676
$555 nightly
$676 total
Total with taxes and fees
Mar 4 - Mar 5

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • Sea view
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room

7.8 out of 10
Good
(143 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room, Sea View

8.2 out of 10
Very good
(129 reviews)
  • Sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 864 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1386 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Occidental Tucancún All Inclusive in Cancun (Zona Hotelera), you'll be steps from Luxury Avenue Shopping Mall and 5 minutes by foot from Marlin Beach. .This all-inclusive property is 0.7 mi (1.1 km) from La Isla Shopping Mall and 1.8 mi (2.8 km) from Aquaworld.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 3 min walk - 0.2 miles
  • Marlin Beach - 3 min walk - 0.2 miles
  • Hotel Zone Beaches - 3 min walk - 0.2 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Club Bistro - ‬7 min walk
  • ‪Ilios Restaurant - ‬9 min walk

About this property

Occidental Tucancún All Inclusive

Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 339 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and an outdoor tennis court. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 2 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.97 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 534 out of 1370 reviews
Rating 8 - Good. 347 out of 1370 reviews
Rating 6 - Okay. 267 out of 1370 reviews
Rating 4 - Poor. 118 out of 1370 reviews
Rating 2 - Terrible. 104 out of 1370 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Ronen

Stayed 9 nights in Nov 2025

4/10 Poor

Suzana, EASTVALE

Disliked: Cleanliness, property conditions & facilities
Customer service and sales team attitude
Stayed 4 nights in Nov 2025

8/10 Good

Jan

Liked: Cleanliness, amenities
Staff and food was great, room not so much. AC was running all the time, wall thermostat wasn’t working. I reported it 2 times on front desk with no response. Shower valve was broken, water was not warm. Also reported 2 times with no response.
Stayed 12 nights in Nov 2025

10/10 Excellent

Antonio

Stayed 4 nights in Nov 2025

10/10 Excellent

Melissa

Courteous staff,
Stayed 6 nights in Nov 2025

8/10 Good

Jade

Stayed 1 night in Nov 2025

10/10 Excellent

Heidi M

Liked: Cleanliness, property conditions & facilities
Everyone
Stayed 5 nights in Oct 2025

4/10 Poor

Eduardo Emilio, El Doral

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Hotel looks nice on the pictures, so does the pool and outside areas, however the rooms are outdated. The staff is not friendly, I believe it might be due to the fact that Cancun is a party zone and the staff is used to dealing with drunks or whatever, but the staff, specially the security and bellboys are rude and not friendly at all. Beware of the "free perks"they offer so they can trick you into buying a membership for a time share. This is very aggresive and they use all the possible tactics to lure you into their trap. We had to change the room due to humidity in our room. After I complained and requested a room change, they just painted over the humidity stain and we had to wait until the next day to have another room. There is a LOT of noise in the north area of the hotel due to a water treatment plant that is running 24/7 and it is very annoying and hard to get a good night sleep due to the constant noise. The reservation only restaurants are ok, however at the italian one, we had the worst pizza ever! to be honest gas station pizza is better. I would not come back again.
Stayed 5 nights in Nov 2025

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Rooms are showing their age. We were moved from our original room after we had plumbing and electrical issues. Our second room was definitely better.
Stayed 6 nights in Nov 2025

6/10 Okay

Latanya

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room had yellow caution tape all on the outside balcony, due to the building crumbling right above my room. The door handle broke off as I entered the room, literally the handle was in my hand detached from the door. The outside of the front of the room was flooded due to the ceiling leaking, so I was walking over puddles of water as I exited the room. Reported all of theirs to front desk and housekeeping within minutes of checking in nothing was done. Went to use restroom in room and was greeted by roaches crawling everywhere. Took them 24 hours to move me to a different room.
Stayed 5 nights in Nov 2025

4/10 Poor

Avis

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at the Occidental Tucancún for five days, and overall, the experience left a lot to be desired. Food: Needs improvement. The buffet food was consistently lukewarm and lacked flavor. Most dishes tasted old and under-seasoned. I highly recommend making reservations at the Mexican restaurant onsite—it’s the best option available. However, be prepared to line up early (around 7 a.m.) just to secure a spot. It’s unfortunate that you have to spend part of your vacation standing in line just to get a decent meal. Room: Needs improvement. My friend’s first-floor room had roaches, and her balcony was taped off due to visible decay on the level above. In my room, there was no screen on the balcony door, which felt like a safety issue, especially for families with children. When I moved the wall mirror, the blow dryer fixture actually fell out of the wall! The hot water temperature also fluctuated drastically—from lukewarm to scalding in seconds. On top of that, my room key deactivated daily, requiring frequent trips to the front desk. Service: The service was inconsistent. In the restaurants, there were only two servers handling the entire dining area, so drinks often went unfilled—we ended up getting our own several times. The timeshare staff were also very aggressive, which made it difficult to relax and enjoy the resort. Spa: Excellent. The one bright spot of my stay. We booked massages, and they were fantastic—professional, relaxing, and worth every penny.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sapphira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, very clean, and safe! We upgraded our room once we got there and the rooms with a view were nicer inside the room as well as with a better view. The rooms without an ocean view overlook the top of a map and it's an eyesore. Those rooms are also a little dated. Upgrading was definitely worth it! The second room was beautiful! The buffet was excellent, and the service and staff were amazing. Not all the shows were entertaining, sometimes they were just karaoke night. The live music was the same band every night, so it got a little tiring. The beach was great, clean, no seaweed, and a lifeguard on duty. The loungers under the palm trees were lovely to relax in. The sun umbrellas do not protect from all UV light. We learned that the hard way. The people were so nice and friendly! Overall we had a great stay and we will be back in the future!
Stayed 13 nights in Oct 2025

6/10 Okay

Guillermo, Reno

The room was okay, but housekeeping cleaned the room as late as 7:30 pm maybe short handed, but very annoying.
Stayed 7 nights in Nov 2025

2/10 Terrible

George

Stayed 4 nights in Nov 2025

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities
Accommodation and staff great, food average and beach cannot be used most days because of the current
Stayed 10 nights in Oct 2025

10/10 Excellent

MARTHA

Stayed 3 nights in Nov 2025

6/10 Okay

GERON

Stayed 8 nights in Oct 2025

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel stay
Stayed 1 night in Nov 2025

4/10 Poor

nam

Stayed 3 nights in Oct 2025

2/10 Terrible

Sheida

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with my stay. The service was poor, and the food quality was terrible. The staff were not helpful and barely spoke any English, which made communication very difficult. The pool area was dirty and not well maintained. There were dead bugs in the pool. Definitely not worth the money — I would not recommend this hotel.
Stayed 5 nights in Oct 2025

6/10 Okay

Poliane Chiavenato

Traveled with group
The staff is very courteous, but the hotel doesn’t provide activities, the buffet is the same food every day, it’s all about fish chicken and pork. The rooms need a little upgrade
Stayed 5 nights in Oct 2025

6/10 Okay

Shelbi

Traveled with family
Liked: Cleanliness
Room could’ve been upgraded
Stayed 3 nights in Jul 2025

6/10 Okay

Rosa Delmy

Traveled with group
Liked: Staff & service
Cute hotel with great potential but still needs a lot of improvements and a lot of renovations.
Stayed 3 nights in Sep 2025

6/10 Okay

CHI Ngoc, Midwest City

Liked: Cleanliness
Ok
Stayed 7 nights in Oct 2025

8/10 Good

Darek

Liked: Cleanliness, staff & service, property conditions & facilities
location,beach,shapping center,restaurants
Stayed 5 nights in Sep 2025