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Occidental Costa Cancún All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental Costa Cancún All Inclusive

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
Outdoor pool, pool umbrellas, sun loungers
Exterior
Exterior
Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • All inclusive
    All inclusive
  • Bar
    Bar
  • Room service
    Room service

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Escénica Tower
    4 min walk
  • Playa Tortugas
    6 min walk
  • Langosta Beach
    13 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed
Front of property
Cancun Bay All Inclusive Hotel
Pool
Hot Tub
Breakfast included
All inclusive
3.8 out of 5, Good, (1101)
The price is $236
per night
$290 total
includes taxes & fees
Dec 5 - Dec 6
Cancun Bay All Inclusive Hotel

About the neighborhood

Cancun

With a stay at Occidental Costa Cancún All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center. .This all-inclusive property is 3.4 mi (5.5 km) from Plaza 28 and 3.8 mi (6.2 km) from La Sagrada Familia Parish.

What's nearby

  • Playa Tortugas - 6 min walk - 0.4 miles
  • Langosta Beach - 13 min walk - 0.7 miles
  • Puerto Cancun Marina Town Center - 3 min drive - 1.9 miles
  • Plaza 28 - 6 min drive - 3.4 miles
  • Tortuga Beach - 7 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬8 min walk
  • ‪Carnitas Michoacán - ‬4 min walk
  • ‪Silk City - ‬12 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Sirenas Raw Bar - ‬4 min walk

About this property

Occidental Costa Cancún All Inclusive

Beach spa retreat walking distance from Escénica Tower
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 358 guestrooms featuring free minibar items and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at La Claraboya, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Reviews

7.8

Good

Rating 10 - Excellent. 974 out of 2341 reviews" "
Rating 8 - Good. 639 out of 2341 reviews" "
Rating 6 - Okay. 339 out of 2341 reviews" "
Rating 4 - Poor. 189 out of 2341 reviews" "
Rating 2 - Terrible. 200 out of 2341 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Libny

Liked: Staff & service
Disliked: Property conditions & facilities
La habitación no era lo que esperaba me vendieron una y me dieron otra y no fue posible el cambio de la misma , el Personal muy amable y atento , el área de la playa horrible la verdad me voy decepcionado de la playa del hotel . Pero todo lo demás muy bien . Los restaurantes y su personal maravillosos .
Stayed 7 nights in Aug 2024

8/10 Good

eduardo

Traveled with family
Liked: Staff & service
The food is not good all the restaurants
Stayed 5 nights in Aug 2024

10/10 Excellent

Paige

Stayed 4 nights in Aug 2024

6/10 Okay

Rebecca Katarina

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of issues with rooms at check in. Rooms not ready, then broken door and AC. Had to change rooms and new room deadbolt wasn’t working on door.
Stayed 3 nights in Aug 2024

8/10 Good

SANTA

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Julia

Stayed 5 nights in Jun 2024

10/10 Excellent

Luis Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. The food was very good and there were a nice pallet of dishes.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jane A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed this property. Very convenient for everything. We felt safe. Staff were all friendly. However, the front desk needs improvement such as more people to assist, able to speak English. It was a long line to wait to check in and out. Also, there’s language barrier when I was asking for extra bed. Additional, the gym as super hot. The AC has been down according to the front desk so it needs repair. The entertainment at night were wonderful especially the Michael Jackson show. I highly recommend this property.
Stayed 7 nights in Jul 2024

8/10 Good

Sheryl Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went as a group of 6 ladies and we really enjoyed our stay at Occidental Costa Cancun. The property was always clean and the staff, were AMAZING! Our beach side server, Sarai was the bomb. The food was great and there was always something yummy when you got hungry.
Stayed 7 nights in Jul 2024

8/10 Good

Alexa Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Luis Alonso

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in staff was horrible. Careless
Stayed 4 nights in Aug 2024

10/10 Excellent

LaTese

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff and amenities exceeded my expectations!
Stayed 3 nights in Aug 2024

8/10 Good

Wilian Quijada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was everywhere
Stayed 6 nights in Aug 2024

8/10 Good

Anton, Kingston upon Thames

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to main attractions in Cancun via public transportation. Good agent in lobby for tours to Tulum, Hol Box, Chichen Itza, etc. loads of activities for families. Very friendly and helpful staff. Fantastic beach area - small and clean.
Stayed 7 nights in Jul 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta la buena disponibilidad de la gente y la actitud de todos La comida es excelente y los chef muy amables
Stayed 1 night in Aug 2024

2/10 Terrible

olatunde

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The rooms we average. The drinks non-alcoholic/alcoholic were horrible. I went for my birthday but was in bed the whole day with upset stomach.
Stayed 5 nights in Jul 2024

2/10 Terrible

Fidelina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible food bad
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeremy Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and clean, and the people were very friendly and the service was fantastic. The ocean beach was not as nice with the weeds and rocks and need more sand but I heard that is a problem all over in the area.
Stayed 7 nights in Jul 2024

8/10 Good

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 stayed here for almost a week and really enjoyed our time here! Entire staff was friendly, courteous and always made sure we had what we needed. They had activities throughout the day and a main stage entertainment each night which was an unexpected bonus! Pool is large and perfect to hang out in all day and the beach area is small but very relaxing to just lounge under the palm trees or take a quick dip in the water. They have jet skis to rent or free kayaks and paddle boards for use. The hotel is right next to a dock where boats are always coming and going which is interesting to watch. Also just a few steps away you can hop on a ferry to Isla Mujeras! Food options are good as well!
Stayed 4 nights in Jul 2024

2/10 Terrible

Jamie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is nothing like the pictures. We were told we were getting a 2 bedroom suite, but we received 2 adjoining rooms but the interior door was locked so we had to keep going in and out of the rooms to get to the other room. The AC was not cooling the room. The food was horrible, and although they said that we had mtiple resteraunts they were not available. We paid for all inclusive bit everything we wanted was an extra charge.
Stayed 2 nights in Jul 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with great service and many things to do!
Stayed 4 nights in Jul 2024

4/10 Poor

Jennifer Beth

Traveled with group, Traveled with family
The food was terrible. A/C in both the rooms we had was insufficient. The pool was nice as was the beach area
Stayed 5 nights in Jul 2024

8/10 Good

Hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff were friendly. Specially the server at the Mexican restaurant who accommodated my group of 6 people last minute to celebrate a birthday. The beach was not pleasing, we spent most of our time at the pool which was very lively.
Stayed 1 night in Jul 2024

2/10 Terrible

Imee Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy at all and food is horrible.
Stayed 5 nights in Jul 2024