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Krystal Cancun All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Outdoor wedding area
Cafe
3 bars/lounges, swim-up bar, poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
  • Pool
  • Gym
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    3 min walk
  • Aquamarina Restaurant
    1 min walk
  • Cancun Bus Station ADO
    12 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor wedding area

Krystal Grand Cancun All Inclusive

Pool
All inclusive
Spa
Kids pool
3.6 out of 5, Good, (1097)
The price is $331
per night
$404 total
includes taxes & fees
Jan 5 - Jan 6
Krystal Grand Cancun All Inclusive

About the neighborhood

Cancun

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from Cancun Convention Center and within a 5-minute drive of La Isla Shopping Mall. .This all-inclusive hotel is 6.7 mi (10.8 km) from Delfines Beach and 8.2 mi (13.2 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Chac Mool Beach - 11 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Family fun on the beach, with outdoor pool, near Tortuga Beach
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Aquamarina, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.
Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 322 out of 1002 reviews" "
Rating 8 - Good. 203 out of 1002 reviews" "
Rating 6 - Okay. 192 out of 1002 reviews" "
Rating 4 - Poor. 117 out of 1002 reviews" "
Rating 2 - Terrible. 168 out of 1002 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice has 1 main restaurant which is a buffet and 1 snack bar (food is so good). They have a restaurant call "Las Velas" you have to make a reservation they have italian food. The rooms are nice, every day they clean the rooms. The view to the beach is beautiful! The beach is so clean and beautiful. I loved it! The pools are clean. There are more local tourists from Mexico. The tourists and staff are all respectful and helpful. This hotel is located walking distance from restaurants and night clubs. No Uber needed. Also, a bus can take you to the main city of Cancun for $12 pesos. The only negative thing I noticed is the elevator it took forever. I think it needs to be repaired.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kong Myung c

Stayed 1 night in Sep 2024

2/10 Terrible

Catherine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to this place. It’s a very small resort. The buffet doesn’t have a lot of options and it says they have a lunch. They don’t everything closes at the hotel at 9 o’clock and most of the food you have to purchase.
Stayed 3 nights in Sep 2024

6/10 Okay

Winston

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to visit Krystal resort back in 89-90ties, this time I came back for the second time.most of the things remained the same, but what I found strange is a disappearance of a good quality espresso/ cappuchino machines which used to be all around resort in the past. I took all inclusive package. The buffet and the other restaurants on the resorts were good, but I couldnt get a good quality coffee anywhere and you had to wait forever to get coffee after it was ordered. Apparently, I was told that the coffee has to come to Krystal from another facility, which was quiet bizzare! For the price charged, the real espsso/ cappuccino makers should be available as it used to be. Also, there was not enough gazebos at the beach and the area closed to the ocean should be cleaned from the seagrass more often. The area next to Grand Krystal was much better maintained. The room w an ocean front balcony was great and the staff - well trained and polite. Tatyana and Leonid Nemirovsky
Stayed 9 nights in Sep 2024

6/10 Okay

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent specially the all the people who work in the Aquarium restaurant buffet, im very impressed of there welcoming and eager to serve you, excellent job they deserve a pay raise
Stayed 4 nights in Sep 2024

8/10 Good

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to lots of shopping and restaurants. Staff is very friendly and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sergio Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Food needs improvement
Stayed 4 nights in Sep 2024

2/10 Terrible

Monique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nothing like the pictures. Very rundown and I’ve never had an all inclusive experience like the one I had at Krystal Cancun. I do not recommended this place at all.
Stayed 2 nights in Sep 2024

4/10 Poor

Yanira

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities
Good property, friendly staff. Restaurants could have been a little better.
Stayed 4 nights in Aug 2024

10/10 Excellent

Flavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great staff!
Stayed 4 nights in Sep 2024

6/10 Okay

Liza-Marie Parmela

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The original room we booked on the 2nd floor with a balcony needed an upgrade in their bathroom. The sink was not draining properly and the faucet looked pretty old and stained. Thankfully they were able to move us to the upper floor. It seemed that the floors above were renovated so it seemed better maintained. The food was great. The buffet food was delicious and always changing . They had good entertainment but could definitely improve there too.
Stayed 5 nights in Sep 2024

6/10 Okay

Eduardo

front desk didnt t have the rooms available having problems with the right rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, property conditions & facilities
I like the pool bar and did not like that you have to make reservations for dining
Stayed 4 nights in Aug 2024

10/10 Excellent

Cristina Herrera

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality of the staff. Loved how the beach was just beautiful.
Stayed 6 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Dominic

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Aug 2024

4/10 Poor

Fernando, Plainfield

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las regaderas están terribles tan mal que salpican todo el piso afuera de la bañera y hay peligro de que la gente se caiga pues está el piso empapado y resbaladizo, no se puede regular para que caiga menos, mandaron a alguien para que la arreglara y solo la movió para que apuntara hacia otra dirección, y lo mismo me dijeron otros huéspedes del mismo problema de sus habitaciones, necesitan hacer algo al respecto!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

clemi, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Aug 2024

2/10 Terrible

Francel, miami

Disliked: Cleanliness, property conditions & facilities
Not a good hotel
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience everythig so close by
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaylon, San Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and safe area. Short walking to night life. Beautiful beach.
Stayed 5 nights in Aug 2024

4/10 Poor

Jessica

Traveled with group
Disliked: Amenities
Altough uts vert close to the clubs, the hotel it slef is very boring. They don't have any activities or even music in the pool. Definitely a family hotel but even then i wouldnt take my kids there.
Stayed 3 nights in Jul 2024