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Krystal Cancun All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
On the beach, white sand, sun loungers, beach umbrellas
Cafe
Outdoor banquet area
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    3 min walk
  • Cancun Convention Center
    4 min walk
  • Forum Beach
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
Outdoor wedding area
Krystal Grand Cancun All Inclusive
Pool
All inclusive
Spa
Kids pool
3.7 out of 5, Good, (1103)
The price is $296
per night
$362 total
includes taxes & fees
Dec 5 - Dec 6
Krystal Grand Cancun All Inclusive

About the neighborhood

Cancun

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. .This all-inclusive hotel is 0.2 mi (0.4 km) from Forum Beach and 0.3 mi (0.4 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 4 min walk - 0.2 miles
  • Forum Beach - 5 min walk - 0.3 miles
  • Chac Mool Beach - 11 min walk - 0.6 miles
  • Hotel Zone Beaches - 12 min drive - 3.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Beach spa retreat walking distance from Forum Beach
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Aquamarina, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.
Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Reviews

6.8
Rating 10 - Excellent. 316 out of 1004 reviews" "
Rating 8 - Good. 201 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 122 out of 1004 reviews" "
Rating 2 - Terrible. 173 out of 1004 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice has 1 main restaurant which is a buffet and 1 snack bar (food is so good). They have a restaurant call "Las Velas" you have to make a reservation they have italian food. The rooms are nice, every day they clean the rooms. The view to the beach is beautiful! The beach is so clean and beautiful. I loved it! The pools are clean. There are more local tourists from Mexico. The tourists and staff are all respectful and helpful. This hotel is located walking distance from restaurants and night clubs. No Uber needed. Also, a bus can take you to the main city of Cancun for $12 pesos. The only negative thing I noticed is the elevator it took forever. I think it needs to be repaired.
Stayed 3 nights in Sep 2024

10/10 Excellent

clemi, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Aug 2024

2/10 Terrible

Francel, miami

Disliked: Cleanliness, property conditions & facilities
Not a good hotel
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience everythig so close by
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaylon, San Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and safe area. Short walking to night life. Beautiful beach.
Stayed 5 nights in Aug 2024

4/10 Poor

Jessica

Traveled with group
Disliked: Amenities
Altough uts vert close to the clubs, the hotel it slef is very boring. They don't have any activities or even music in the pool. Definitely a family hotel but even then i wouldnt take my kids there.
Stayed 3 nights in Jul 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Miriam L.

Everything was fine
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jul 2024

10/10 Excellent

Servando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Marcus Vinicius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, close to restaurants, gift shops and nightclubs in a walkable area. You can find everything inside the hotel if you want to stay inside. Very good food options inside the hotel. Pool activities and easy access to the beach with chairs and tables are available on a first come service.
Stayed 7 nights in Jul 2024

4/10 Poor

Takashi

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Vinod Haresh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except for food options for vegetarians (who do not eat meat, eggs, or seafood). The only options for them were sometimes white rice, salad, fruit, and beans only, while others had a variety of food options available
Stayed 6 nights in Jul 2024

10/10 Excellent

Angel Gustavo

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My son really enjoyed his stay here with his girlfriend. The location is great! And they were surprised with a tequila bottle in their room waiting for their arrival!
Stayed 4 nights in Jul 2024

2/10 Terrible

devanshi arvindbhai

Stayed 6 nights in Jul 2024

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Kim

Stayed 7 nights in Jul 2024

8/10 Good

SAKVAN

Traveled with family and small children
Nice location great service great environment clean facility. Good food are strongly recommended to anyone travel to Mexico, Cancun to go to Crystal Hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

Lidny

Traveled with family and small children
Muy buena
Stayed 4 nights in Jul 2024

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about this resort. Outstanding staff, amenities, views, food, and rooms. I have to personally acknowledge and thank the Chief Concierge. There was another man there that was a great help to me as well and I’m so sorry I can’t remember the name right now, but if the Chief Concierge is asked who I’m referring to he would know. I owe them every gratitude and favor. This fine establishment deserves nothing but praise.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria de Jesus

Stayed 7 nights in Jun 2024

6/10 Okay

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great other than the condition of the rooms. Me and family reserved 4 rooms and out of the fours rooms 3 were in poor condition. Leaking ceilings to AC not working. Elevators are very slow. The staff is very friendly and accommodate in every way possible. The hotel is near the beautiful beach and walking distance to the Hotela Zone where you find good dinning and nice places to party and have drinks. The buffet in the Hotle is as pretty good as well. If you don’t mind and older condition of a hotel then this might be for you.
Stayed 4 nights in Jul 2024