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Hotel NYX Cancun All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel NYX Cancun All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Beach massages
Front of property - evening/night
On the beach, white sand, beach cabanas, sun loungers
Superior Suite | Beach/ocean view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    8 min walk
  • Restaurante Bellavista
    1 min walk
  • Cancun Bus Station ADO
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (Sunset)

  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Room

  • 452 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 269 sq ft
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Suite

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the neighborhood

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Cancun Convention Center. .This all-inclusive property is 5.5 mi (8.9 km) from Delfines Beach and 9.8 mi (15.7 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • La Isla Shopping Mall - 8 min walk
  • Cancun Interactive Aquarium - 9 min walk
  • Chac Mool Beach - 3 min drive
  • Forum Beach - 3 min drive
  • Cancun Convention Center - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Duna Pool Bar - ‬12 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with 2 outdoor pools, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive offers 195 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Deck, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Gym
  • Shopping
  • Spa tub
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Renovations and closures

The property will be renovating from April 1 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Spa tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 658 out of 1116 reviews" "
Rating 8 - Good. 243 out of 1116 reviews" "
Rating 6 - Okay. 120 out of 1116 reviews" "
Rating 4 - Poor. 45 out of 1116 reviews" "
Rating 2 - Terrible. 50 out of 1116 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

jillene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, smaller resort, nightly entertainment at the lobby bar. Food and service just ok
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 3 nights in Sep 2024

8/10 Good

Sigfredo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room’s noise insulation it’s bad, I can hear the music from the lobby at night
Stayed 5 nights in Sep 2024

8/10 Good

Marquisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Would like to say I enjoyed my stay At NYX Although it was only 24hrs due to missing my flight Friday . Once I arrive Saturday morning I had No Problems with claiming my room and being excorted up ! The room was nice and clean & we had a great view . I would say the lunch was average but the tacos ? Omg DELICIOUS!!! They can update their American menu and add more seasoning to the food but other than that we enjoyed our stay . Definitely will book again but next time maybe 5 days so I can actually enjoy the resort
Stayed 2 nights in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Trakida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time! Staff was very friendly and accommodation for any and everything! We will return!
Stayed 3 nights in Sep 2024

8/10 Good

Disneyris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en las fotos se grande y mas bonito, pero es conveniente vs al precio que tiene. La comida estaba variada y rica y muy buen ambiente.
Stayed 5 nights in Sep 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 5 nights in Sep 2024

10/10 Excellent

Kate

Stayed 1 night in Sep 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice smaller hotel right on the beach. Immaculately clean. Staff were all really helpful and polite. Only slight downside for me, is a lack of vegetation options, particularly on the lunch menu. We thoroughly enjoyed our stay at NYX hotel though.
Stayed 7 nights in Sep 2024

10/10 Excellent

Swati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel to everyone. Best service best room,best food ,best drinks. Thanks for making my vacation so wonderful
Stayed 3 nights in Sep 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay staff was friendly
Stayed 1 night in Sep 2024

8/10 Good

Mihaly

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Sep 2024

10/10 Excellent

Ariadna, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2024

10/10 Excellent

Gadibel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and food
Stayed 2 nights in Sep 2024

6/10 Okay

Fidencio

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Chianti restaurant has great food and Balam’s (food server) service was excellent.
Stayed 3 nights in Sep 2024

10/10 Excellent

Liza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful 7 days stay at this hotel. We surely coming back again soon.
Stayed 7 nights in Sep 2024

10/10 Excellent

omar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about the property and specially the staff. Mr Edgar the food and beverage manager is awesome extremely helpful very courteous and always hands on the job . Emiliano waiter on the beach a nonstop and very attentive. The only thing we didn’t like was the all inclusive in the restaurants you only have so many choices
Stayed 3 nights in Sep 2024

6/10 Okay

Mercedez, Oxnard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DINNING WAS NOT GOOD. FOOD WAS NOT FRESH I WOULD ORDER A PLATE OF FOOD IT WOULD BE SO COLD. THE JAPANESE FOOD RESTAURANT WAS GOOD THE STAFF WAS EXCELLENT. STAFF WAS NOT FRIENDLY THEY WERE FIGHTING FOR TIPS. THE WAY STAFF TALK TO EACH OTHER IS SO UNPROFESSIONAL. THE TOUR THEY OFFER IS A SCAM TO THE GALLERY THE STAFF THERE IS SO RUDE AND INSIST YOU BUY STUFF. IF YOU DONT THEN THERE BEHAVIOR CHANGES THEY ARE SO RUDE AND YOU HAVE TO WAIT FOR THE WHOLE GROUP ITS NOT WORTH YOUR TIME PRICES ARE 10 TIMES MORE PRICY THEN OTHER PLACES. AWFUL EXPERIENCE. I WAS IN ROOM 601 AND THERE WAS UP TO 6 MEN OUTSIDE MY ROOM ALL THE TIME THEY WOULD SLAM THE DOOR,ITS NEXT TO A MAINTAINANCE ROOM. IT WAS A BAD EXPERIENCE
Stayed 3 nights in Sep 2024

8/10 Good

gerri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there were more meal options for lunch and dinner. The best meal of the day was breakfast. I would have liked to have a buffet option for lunch as well. The property did not have a workout facility.
Stayed 7 nights in Sep 2024

6/10 Okay

Jamie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
When we arrived the front desk didn’t look very happy to see us and didn’t explain where our room was. We booked a standard room and it was really small which we didn’t mind but it did not have any air circulation at all! Our clothes were musty and wouldn’t even dry. We left tip for the cleaning crew and they always made sure our room was nice and clean and refreshed our towels when we returned everyday. We left a separate tip for our drinks in the room, they give you 2 big water bottles, 2 beers and 2 sodas everyday. The overall hotel is nice, big pool and we always seemed to find a lounge chair either at the pool or in the beach. Even though the small pool and hot tub were still closed for renovations. The cocktails aren’t that good, way too sugary and fake processed juices. We ended up just having beer and sparkling wine. The hotel is super close to the ocean, which is an huge plus because we noticed some of the bigger resorts are far from the ocean with a very long sandy walk to the water. The beach servers are the Best!! For that we would come back again but we would make sure to get a room with a balcony this time to let air in. The sushi was so delicious!! And the buffets were pretty good but breakfast seemed to be the same every day. It is walking distance to Isla shopping mall. And transportation to xcaret is right next door.
Stayed 6 nights in Aug 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Demasiadas restricciones y nada de flexibilidad y casi nada de entretenimientos en las instalaciones y no hay nada de alimentación a cualquier hora pues no creo que deba considerarse todo incluido este hotel
Stayed 5 nights in Sep 2024

4/10 Poor

Nhu V

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was in internet is nice and low prices , but when we came there the room was very small and too old . We had to upgrade for comfort . The admin people there was not help the customer at all.
Stayed 6 nights in Sep 2024

10/10 Excellent

Ainuddin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience
Stayed 7 nights in Sep 2024

10/10 Excellent

Najah

Liked: Cleanliness, staff & service, property conditions & facilities
The service and the food was excellent
Stayed 4 nights in Aug 2024