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Grand Fiesta Americana Coral Beach Cancun - All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Building design
4 outdoor pools, open 7:00 AM to 9:00 PM, cabanas (surcharge)
Aerial view
Children's play area - indoor
10 restaurants, dinner, brunch served; French cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Restaurant
  • Spa
  • All inclusive
  • Breakfast included
  • Gym

Explore the area

Map
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    3 min walk
  • Cancun Convention Center
    5 min walk
  • Plaza Caracol Mall
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

Premium bedding, down comforters, pillowtop beds, free minibar

Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

  • 1421 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ocean View Suite Double (2 Queen)

Ocean View Suite Double (2 Queen) | Premium bedding, down comforters, pillowtop beds, free minibar

Ocean View Suite Double (2 Queen)

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Suite Double (2 Queen)

View from room

Ocean Front Suite Double (2 Queen)

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

  • 1119 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ocean View Suite (1 King)

Ocean View Suite (1 King) | View from room

Ocean View Suite (1 King)

  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite (1 King)

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean Front Suite (1 King)

  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front One Bedroom Master Suite (1 King)

Premium bedding, down comforters, pillowtop beds, free minibar

Infinite Ocean Front One Bedroom Master Suite (1 King)

  • 861 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front Honeymoon Master Suite (1 King)

Infinite Ocean Front Honeymoon Master Suite (1 King) | Premium bedding, down comforters, pillowtop beds, free minibar

Infinite Ocean Front Honeymoon Master Suite (1 King)

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed
Aerial view
Fiesta Americana Condesa Cancun All Inclusive
Pool
All inclusive
Spa
Pet friendly
4.4 out of 5, Excellent, (3446)
The price is $331
per night
$410 total
includes taxes & fees
Dec 5 - Dec 6
Fiesta Americana Condesa Cancun All Inclusive

About the neighborhood

Cancun

With a stay at Grand Fiesta Americana Coral Beach Cancun - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Plaza Caracol Mall and La Isla Shopping Mall. .This all-inclusive property is 5.1 mi (8.2 km) from Puerto Cancun Marina Town Center and 5.1 mi (8.2 km) from Iberostar Cancun Golf Course.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Plaza Caracol Mall - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • La Isla Shopping Mall - 5 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬4 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬4 min walk
  • ‪Monkey Business - ‬4 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬4 min walk

About this property

Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers 602 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 26 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 602 guestrooms featuring free minibar items and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and karaoke. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy French cuisine at Le Basilic, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cancun? This property has 15296 square feet (1421 square meters) of space consisting of conference space and 10 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
Le Basilic - This restaurant specializes in French cuisine and serves dinner only. Reservations are required.
La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Havanna Steak House - This restaurant specializes in Argentinean cuisine and serves dinner and light fare. Reservations are required. Open select days.
Torii - This restaurant specializes in Asian cuisine and serves dinner and light fare. Open select days.
Viña del Mar - This restaurant specializes in international cuisine and serves brunch and dinner. Reservations are required. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 10 restaurants
  • 3 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Havanna Steak House
  • La Joya
  • Le Basilic
  • Torii
  • Viña del Mar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 15,296 square feet of conference space
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (67 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 12 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1990
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Reception hall
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109.16 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)
  • Pet fee: USD 109.16 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and beverages are not permitted on the premises.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Fiesta Americana Coral Beach Cancun Hotel
Grand Fiesta Americana Coral Beach Cancun
Grand Fiesta Americana Coral
Grand Fiesta Americana Coral Hotel
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta Americana Grand Coral Beach Cancun Resort Spa
Grand Coral Beach Cancun
Grand Fiesta Americana Coral Beach Cancun Resort
Grand Fiesta Americana Coral Resort

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2437 out of 3287 reviews" "
Rating 8 - Good. 493 out of 3287 reviews" "
Rating 6 - Okay. 198 out of 3287 reviews" "
Rating 4 - Poor. 78 out of 3287 reviews" "
Rating 2 - Terrible. 81 out of 3287 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. The beach and pools are awesome. Delicious food. Nice staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Guadalupe Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food hands down
Stayed 5 nights in Aug 2024

10/10 Excellent

Zerong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Aug 2024

10/10 Excellent

Najeeb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lan, Westminster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, Grand Fiesta Coral Beach was amazing! PROs: the resort itself is always clean and well taken care of. Pools are very clean at all time and aren't overly crowded since they have many of them, sofa and seating areas are nice and comfy, location is perfect with beach to one side and pools on the other. BEACH was amazing and postcard perfect. Swim-able, kinda clear and warm. Didn't see any fishies. Luckily there weren't alot of seaweeds at the time of visit (2nd week of August). FOOD is a hit and miss with quality and available times to dine. Chianti (Italian) was quite good, Torii (Japanese) had sushi that was good and ok. Their misoo soup, matcha and ginger ice creams are amazing. Steakhouse was great as well. We had a family of 5 and order one of each cuts of steak... it was overall satisfying, but a few overcooked areas. CONs: would primarily be the dining time. They don't transition their breakfast into lunch, therefore once their breakfast closes, your only option is taco stands, restaurant by the pool and poolside ordering. That's not entirely bad, but were didn't want to dine outdoors for the entire stay. Their buffet is quite small with food area downstairs and seating on the upper level. Due to it's size, selection is mininal and storage/display is more like home-style with items in covered pans. The buffet itself is nicely air conditioned with views that are perfect tho. Specialty dining restaurants don't open until 6pm and only serves dinner. Def Recommend!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

10/10 Excellent

Anyelina M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Mohamed

Traveled with family
Stayed 3 nights in Aug 2024

8/10 Good

Paras

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like : not many options resturants for food. Should have more vegetarian food.
Stayed 4 nights in Aug 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Property conditions & facilities, room comfort
Terrible Stay While Celebrating 50th B-Day!
The hotel is old and the plumbing in room 428 was broken so I heard water dripping or the pipes making noises.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jing, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time in Cancun, an excellent experience. Hotel service is nice, food is good. Pool and beach activities are fun
Stayed 6 nights in Aug 2024

10/10 Excellent

Stephen, Austintown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. My wife and I are Hilton Diamond members so we normally travel to those. For this trip we wanted to try something different. We’re glad we did! We loved everything about it. The staff was so friendly. Very attentive. We were served nonstop at the pool and the beach. The food was amazing at the restaurants. Locations is perfect. Next to a ferry to take you to Isla Mujeres. Go visit North Beach! Truly stunning. The beach and water at Grand Fiesta was some of the nicest we’ve ever seen. North Beach doesn’t get any better. We will be back. Loved every moment at this resort. Thank you!
Stayed 7 nights in Aug 2024

10/10 Excellent

Lizhen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, it is very nice and clean but, the bathroom of the hotel is a bit old
Stayed 4 nights in Aug 2024

8/10 Good

CuiLan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except the room was clean but maybe it’s too old and there was water leaking a lot in front of the bathroom floor from the Air conditioning vents. I woke up early in the morning without turn on the light because my kids still sleeping and I almost fell.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Nzoputa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the staff very friendly even though some were a little standoffish. But it was a wonderful experience. I would go back again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Arshia, Bellevue

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this Hotel for Family stay, food and service is Excellent. Room was very humid but ac cooled at least.
Stayed 3 nights in Aug 2024

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this Hotel , the stall was very friendly, always making you feel welcome. The cleanliness I love it. The services , the spa service is incredible, the shows, the food is delicious. Highly recommended!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Vachagan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and had an amazing view.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jian wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Markus

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Typical all inclusive. Good was good, good choices at the buffet. Room was very humid but ac cooled at least. Bar staff was ignoring people and was very slow to serve, drinks were below average. Wait staff at the restaurants, some were great some were rood some were average. The most annoying part was a lot of guest reserved sun beds early morning with towels and some never used them all day.
Stayed 6 nights in Jul 2024

10/10 Excellent

yu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
goodservice
Stayed 5 nights in Aug 2024

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Freddy

Disliked: Staff & service
Unfortunately on our visit to this Hotel I had an incident in the room assigned for us, the room was with problems with the AC unit. It was not working properly and was leaking, we did not realize this and in the morning when I got up I had a fall which caused me imbalance in my spine and I could not walk and I had to attend to the doctor room for a check up. After that we went to reception to let the hotel staff know that we had to put a claim in for the hotel to be able to pay the cost of the doctor visited and they were not even able to assisted me, they were just trying to help me out and telling me that the supervisor was not available to talk with me at the moment. They told me that they wouldn’t be able to pay me back the expenses of the doctor's visit . After one hour they were able to give me the claim form and they were not professional at all.
Stayed 5 nights in Jul 2024