Ratings based on 1,068 Verified Reviews

3.3 out of 5
3.6 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.4 Hotel condition
CheapTickets Verified Reviews
4 out of 5
by A verified traveler from Covington

Posted Oct 22, 2024 on Expedia
Comment from Hotel Management
Oct 26, 2024 by Felipe Reyes, Hotel Management
Estimado Valentin Estamos muy contentos de saber que se hospedo con nosotros, nos hubiera gustado mucho saber más sobre usted por lo que lo invitamos a visitarnos en sus próximas vacaciones
2 out of 5
by A verified traveler

Posted Oct 21, 2024 on Expedia
Comment from Hotel Management
Oct 26, 2024 by Felipe Reyes, Hotel Management
Dear guest, we gladly greet you from Hotel Flamingo.We are certainly happy to know that you chose us for your vacation. We would like to know more about you, so we would like to invite you to visit us on your next vacation.
5 out of 5
by A verified traveler

Posted Oct 7, 2024 on Hotels
Comment from Hotel Management
Oct 7, 2024 by Felipe Reyes, Hotel Management
Estimado Teodoro, Le agradecemos mucho sus comentarios nos ayudan constantemente a dar un mejor servicio de calidad, todos nuestro staff trabaja arduamente para dar un servicio que exceda sus espectativas.
4 out of 5
by A verified traveler

Posted Oct 6, 2024 on Hotels
Comment from Hotel Management
Oct 6, 2024 by Felipe Reyes, Hotel Management
Buenos días, María Victoria, agradecemos mucho tu visita nos hubiera gustado saber más de ti sin embargo suponemos que tu estancia fue placentera. Esperamos verte de nuevo en esta tu casa.
1 out of 5
by A verified traveler

Posted Oct 3, 2024 on Expedia
I was unable to travel to trip because family emergency and resort would not provide a refund or any reasonable accommodation. Despite them requesting medical documents to prove situation and me providing it.
Comment from Hotel Management
Oct 4, 2024 by Felipe Reyes, Hotel Management
Dear guest,We regret the situation, however you did not make your reservation with the hotel directly with us, our policies are flexible, however you are free to call the service provider with whom you made your travel reservation for any clarification.
3 out of 5
by A verified traveler

Posted Oct 1, 2024 on Expedia
The food can be better traditional and tipival from the state
Comment from Hotel Management
Oct 3, 2024 by Felipe Reyes, Hotel Management
Dear guest,Your comments are very valuable to us. We appreciate you giving us the opportunity to share your valuable contribution to our food and beverage department. I am sure your comment will be taken into account.Kind regards,
2 out of 5
by A verified traveler

Posted Sep 24, 2024 on Expedia
The beach was beautiful and water clear. The resort was ok if you are staying for the weekend. We upgraded to swim up pool and the toilet didn’t work, swim up pool dirty, next door people was having sex at night outside swim up pool. Imaging!! They don’t clean pool and on top of it someone is having sex in swim up pool. Not good. It’s suppose to be family oriented not adults only. My father’s room shower was not working .. no water was coming out. I would not be staying again at flamingo.
Comment from Hotel Management
Sep 26, 2024 by Felipe Reyes, Hotel Management
Dear guest, We are very sorry for not having exceeded your high expectations on your recent visit to Hotel Flamingo. We are sorry, however, we did not have any reports from you during your stay until now. We would like to be able to assist you personally to make up for the unpleasant experience. We have personnel in charge of security, maintenance and a manager on duty every day of the week.
5 out of 5
by A verified traveler

Grata experiencia

Posted Sep 20, 2024 on Hotels
Una excelente decisión el haberme hospedado en este hotel, muy cómodo , buen trato a los huéspedes y siempre atentos a atendernos . Muy rica comida y ubicación ideal .. Seguro volveremos .. nos sorprendieron y superaron las expectativas
Comment from Hotel Management
Sep 20, 2024 by FELIPE REYES, Hotel Management
Estimada Familia! Nos alegra mucho el leer sus comentarios positivos sin duda nos motivan a dar lo mejor de nosotros en el servicio al huésped. nos alegra saber que cumplimos con nuestro objetivo que es la satisfacción durante sus vacaciones. Nuestro equipo de trabajo hace todos los días una labor excepcional, esperamos verlos pronto de regreso a casa para saludarlos con el la mano en el corazón.
1 out of 5
by A verified traveler

Posted Sep 19, 2024 on Expedia
Vacation from Hell!!! You go on vacation so you can relax but this place is doing crazy noisy construction every morning at 8/9am inside the hallways AND outside near the beach Cabanas as well. Cant sleep anywhere! They saw and bang tools all day for 5 day until 5/6pm Next thing the details says there’s 4 restaurants on the resort is not true. There’s only 2 real sit down restaurants and the other two is a small snack bar. Food is below mediocre even albatross which you have to make rsvp a day ahead for dinner is not good at all. Our room also has no vents in the bathroom so there is mold in the bathroom ALSO there was a hole in the ceiling in the bathroom and leaking water the entire stay! We told maintenance guys, people at front desk if we can change rooms, and even someone call our room asking how our stay is. Nothing was done!
Comment from Hotel Management
Sep 20, 2024 by FELIPE REYES, Hotel Management
Dear guest, we are happy to hear from you, all your comments help us to provide a better service, however we apologize for having exceeded your high expectations. We are happy that at least you liked the location. Our hotel is under constant maintenance precisely to be able to offer our guests better rooms. We regret the inconvenience this caused during your stay. We would have liked to speak with you to be able to assist you personally. We hope to see you soon.
4 out of 5
by A verified traveler

Posted Sep 17, 2024 on Expedia
I need to do some upgrades and repairs