Severe Cleanliness Issues, Appalling Guest Treatment, Potential Health Hazard (Feces on Carpet/Bed)
This hotel is a health hazard and the management could not care less.
Initial State: The room was clearly unclean upon arrival. Food debris, used dishes, and noticeable stains indicated a lack of basic cleaning standards. A mildew smell suggested issues with the air conditioning system which would become very evident.
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A/C Failure & Damage: The air conditioning malfunctioned on two occasions, completely soaking the bed. During one incident, I lost a valuable personal item while protecting my equipment from water damage. The object appeared to have been thrown out in the wet linens.
Dismissive Staff: When I reported these major problems, the front desk Manager offered no meaningful solutions. His dismissive attitude was shocking. I was told to look into the QLD Innkeeper's Act myself, that I wouldn’t be compensated for the night and that it was not the hotel's problem.
Unacceptable Risk: As a molecular biologist, I was alarmed by the unsanitary conditions. I personally took swab samples and my professional analyses confirmed my concerns - the presence of a variety of harmful bacteria and fungi, including those associated with fecal matter.
Constant Alarms: Smoke alarm beeped for 2.5 days before being fixed.
Based on this experience, I cannot recommend this hotel to anyone. It poses potential health risks and demonstrates a complete disregard for guest well-being.