6/10 Okay
Alma Belem
Sep 12, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
Alma Belem
Stayed 3 nights in Sep 2024