Uniworld River Cruises General Conditions, Rules and Regulations

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Uniworld River Cruises Ticket Contract

Important Terms and Conditions of this Passenger Ticket Contract (the “Contract”) are Contained Below.

PASSENGER HEREBY ACCEPTS AND AGREES TO THE TERMS AND CONDITIONS CONTAINED IN THIS CONTRACT.

IMPORTANT NOTICE TO PASSENGERS: This contract is a legally binding contract between Passenger (as defined below) and Company (as defined below). This contract contains certain limitations of liability, including limitations respecting injury to or death of passenger and damage claims relating to baggage. Certain other persons and entities, as well as the vessel itself, are also granted rights under this ticket contract. Please read these Terms and Conditions carefully. By accepting this contract and boarding the vessel, Passenger agrees to accept and to be bound by all of the Terms and Conditions hereof, including specifically those regarding Passenger’s right to sue, governing law, forum and jurisdiction.

NOTICE: Sections 5, 6, 9, 10, 12 and 14 contain important limitations on passenger’s right to assert claims against company and certain third parties.

TERMS AND CONDITIONS OF THIS CONTRACT: The following Terms and Conditions are the entire agreement between Company and Passenger. This is a binding contract. Company enters into contracts of carriage, issues all Contracts, and accepts and carries Passenger and Baggage only on and subject to these Terms and Conditions. This Contract is an agreement between Passenger and Company, and their respective agents, servants and employees. Specifically, the limitations of liability contained herein are applicable to claims against all parties listed in the definition of “Company.”

1. DEFINITIONS:

“Baggage” means all such Passenger baggage allowed on the Vessel pursuant to the terms of this Contract which is placed in Passenger’s stateroom, or which has been stored in the Vessel’s baggage room, holds or safe against receipt therefore at the request of Passenger.

“Company” means Uniworld River Cruises BV, Uniworld River Cruises, SA, GRC Global River Cruises Holding AG, and its and their owners, operators and charterers, all affiliated companies including, but not limited to, parent and or subsidiary entities and sales representatives and all employees of such individuals and companies.

“Conventions” means the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974, the International Convention on Limitation of Liability for Maritime Claims, 1976, and, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012.

“Passenger” means every person named on the face of this Contract and/or traveling under this Contract or occupying the stateroom designated on this Contract, including their heirs, successors in interest and personal representatives.

“Contract” means this entire Passenger Ticket Contract document including all its terms and conditions.

“Vessel” means any ship chartered or operated or provided by Company, whether owned, chartered, or operated by Company or by third parties, on which Passenger may be traveling, or any ship substituted therefore, and its tenders or any other similar means of conveyance.

2. NON-TRANSFERABILITY/BINDING EFFECT:

This Contract is valid only for Passenger or Passengers named herein for the date and Vessel indicated. It may not be sold or transferred. The terms and conditions of this Contract are binding on, and confer benefits to Passenger, Passenger’s spouse, heirs, executors, administrators, personal representatives, dependents and next of kin. Passenger represents and warrants that s/he is duly authorized by and on behalf of all Passengers (including minor children) named on this Contract to agree to and to bind all such Passengers to such terms and conditions.

3. EMBARKATION:

Passenger is required to be on board the Vessel at least one hour before the initial scheduled departure time and any departure time subsequently announced during the cruise. At the time of embarkation Passenger is responsible for having received all medical inoculations necessary for the voyage and having in his/her possession this Contract, valid passport, visas, medical card and other documents necessary for scheduled ports of call and disembarkations. Company shall have no liability to Passenger whatsoever if Passenger is not on board prior to the Vessel’s departure.

4. BAGGAGE, VALUABLES AND OTHER POSSESSIONS:

Due to space limitations, each Passenger may bring aboard the Vessel one (1) suitcase and (1) carry-on without charge (additional baggage will be subject to an excess baggage charge). All Baggage must be securely packed and distinctly labeled with Passenger’s full name, the name of the Vessel, and the stateroom number of Passenger and the sailing date of the Vessel. Under no circumstances, may dangerous articles such as firearms, explosives, oxygen or combustible substances, alcohol, drugs, illegal substances, or dangerous goods be taken aboard the Vessel. Any such item shall be surrendered to the Captain of the Vessel at embarkation and may be disposed of in the sole discretion of the Captain. Pets and other animals are not allowed on board the Vessel. Hand or unlocked luggage, breakables and valuables, including but not limited to jewelry, money, precious stones, securities, financial instruments and/or tickets, must be hand-carried by Passengers on and off the Vessel, and may not be included with check-in Baggage. Company shall not be responsible for loss or damage to such items.

5. LIABILITY LIMITATIONS FOR LOSS OF AND/OR DAMAGE TO PROPERTY:

The total value of the Baggage, valuables and other personal belongings of a Passenger aboard the Vessel who does not deposit valuables for safekeeping, as described in this Contract, shall be deemed not to exceed the amount of USD$200 per Passenger and Company’s liability, if any, for loss of or damage to such belongings is limited to a maximum of USD$200 per Passenger. Company provides safekeeping for valuables aboard the Vessel and encourages Passengers to deposit any jewelry or other valuables brought aboard the Vessel with the designated officer who will issue a receipt for such valuables. Company shall not be liable for any loss of or damage to money, jewelry, precious stones, securities, financial instruments, tickets or other valuables unless they have been delivered to the designated officer and a receipt issued. The value of articles delivered for safekeeping shall be deemed not to exceed USD$200 unless Company agrees in writing to a higher value for the articles at the time of delivery to the designated officer. Unless specifically provided elsewhere in this Contract, Company shall have no liability for loss or damage to Baggage or personal effects. Personal belongings lost while unattended in public lounges or other public areas, whether on board the Vessel or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, perils of the sea, and other acts-of-God are not reimbursable. Settlements of reimbursable claims for lost belongings will be made on the basis of actual cash value (replacement cost less depreciation). Settlements of reimbursable claims for damaged items will be on the basis of cost of repair or actual cash value, whichever is less. No amount shall be paid in settlement of any claim without proof of the actual cash value or repair cost as appropriate arising from the loss or damage. Such proof must be sent to Company. Company liability must be proven before any settlement will be paid.

6. COMPANY’S LIABILITY/TIME LIMITS FOR PROPERTY DAMAGE AND PERSONAL INJURY CLAIMS:

(a) The provisions and limitations of the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (the “Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (the “1976 Convention”) are incorporated in this Contract. Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.

(b) Company shall be liable only in accordance with the provisions and limitations of the Athens Convention and the 1976 Convention. The Athens Convention and the 1976 Convention in most cases limit Company’s liability for death, personal injury, and lost or damaged property. The Athens Convention limits Company’s liability for death of or personal injury to a Passenger to no more than 46,666 Special Drawing Rights (as defined therein).

(c) The Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to us: (i) in the case of apparent damage, before or at the time of disembarkation or re-delivery; or (ii) in the case of loss or non-apparent damage, within 15 days of the date of disembarkation or re-delivery or from the time when re-delivery should have taken place.

(d) Under the Athens Convention any action for damages arising out of personal injury, death, or lost or damaged luggage shall be time-barred after a period of two (2) years. The limitation period shall be calculated as follows: (i) in the case of personal injury, from the date of disembarkation of Passenger; (ii) in the case of death, from the date when Passenger should have disembarked or the date of death, whichever is later; (iii) in the case of lost or damaged luggage, from the date of disembarkation or from the date when disembarkation should have taken place, whichever is later.

(e) In no case shall an action be brought after the expiration of a period of three years from the date of disembarkation of Passenger or from the date when disembarkation should have taken place, whichever is later.

(f) Company shall not be liable for lost or damaged valuables, except where such valuables have been deposited with Company for the purpose of safe-keeping in which case Company shall be liable up to the limit provided for in the Conventions.

(g) Where any of the Conventions permit Company to apply a deductible, Company may apply that deductible.

(h) In the event it is determined that Company is not entitled to all of the benefits of the Conventions, including the limitations stated above, Passenger may not maintain a lawsuit against Company or the Vessel, nor will Company or the Vessel be liable, for loss of life or bodily injury unless written notice of the claim is delivered to Company not later than six (6) months after the day of death or injury, the lawsuit is commenced not later than one (1) year after the day of death or injury, and valid service of the lawsuit on Company or the Vessel, as applicable, is made within thirty (30) days following the expiration of that one-year period. For all other claims, including but not limited to claims for loss or damage to Baggage, breach of contract, or other claim, not governed by the Conventions, Passenger may not maintain a lawsuit against Company or the Vessel, unless Company is provided with written notice of claim within thirty (30) days after the date of disembarkation, the lawsuit for such claim is commenced not later than one-year after the date of disembarkation, and valid service of the lawsuit on the Vessel or Company, as applicable, is made within thirty (30) days following the expiration of that one year period. In the case of a claim by or on behalf of a minor or legally incompetent person, the time periods described above shall begin to run on the earlier of: (a) date of appointment of a legal representative for the minor or legally incompetent person, or their estate (as the case may be); or (b) three (3) years after the date of death, injury or damage, as applicable.

(i) Certain third parties derive rights and exemptions from liability as a result of the terms and conditions stated herein. All of Company’s rights, exemptions from liability, defenses and immunities under this Contract (including, but not limited to, those arising under this Section 6 or applicable law) inure to the benefit of Company’s employees and agents, together with the Vessel and the Vessel’s tenders, operators, managers, charterers, officers, staff, crew members, shipbuilders and manufacturers of all component parts. These third parties will have no liability to Passenger, either in contract or in tort, which is greater than or different from Company’s liability.

(j) If a written claim is not made and suit is not commenced within the times provided in this section 6, then passenger waives and releases any right s/he may have to make a claim against company for any such bodily injury, emotional distress or injury or death or loss.

7. ITINERARY/RIGHT TO CHANGE/DETENTION:

Company will make every reasonable effort to undertake the advertised and any other agreed and offered sailings, but no sailings are guaranteed, and sailings may be altered, delayed, amended, or canceled subject to circumstances. If the performance of the proposed voyage is hindered or prevented (or in the opinion of Company is likely to be hindered or prevented) by war, hostilities, blockade, epidemics, weather condition, high or low water levels, ice, labor conflicts, breakdown of the Vessel, congestion, lock operational malfunction, docking difficulties or any other cause whatsoever or if Company considers that for any reason whatsoever, proceeding to, attempting to enter, or entering or remaining at the place of disembarkation may expose the Vessel to risk of loss or damage or to be likely to delay her, Passenger and his/her property may be landed at the place of embarkation or at any place which Company or the Captain of the Vessel in his or her discretion may reasonably decide upon, at which place the responsibility of Company shall cease and this contract shall be deemed to have been fully performed, or if Passenger has not embarked, Company may cancel the proposed voyage and at Uniworld’s sole discretion provide passengers with a Future Travel Credit (FTC) or refund of monies paid to Uniworld in connection with such cruise-tour. Company reserves the right at its sole option and discretion, without any liability for damages or refund of any kind to deviate from the Vessel’s advertised or ordinary itinerary or route, to delay, advance or lengthen any sailing, to omit or change ports of call, to arrange for substantially equivalent transportation by another vessel and/or by other means of transportation, including without limitation by motor coach or other land transportation alternatives, whether belonging to Company or not, and to cause Passenger to disembark from the Vessel temporarily or permanently. Company may for any reason whatsoever cancel any sailing or terminate the Contract at any time before departure of the Vessel, and in such event, the Company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’s discretion a refund of monies paid to Uniworld in connection with such cruise-tour. For purposes of assisting other vessels or protecting life or property, the Captain of the Vessel has the right, at his or her sole discretion, to deviate from the Vessel’s advertised or ordinary itinerary or route, to delay, advance or cancel any sailing, to omit or change any ports of call, to tow or to be towed, to transfer Passenger and Passenger’s baggage to any other vessel and or other means of transportation whether belonging to Company or not, to cause Passenger to disembark the Vessel temporarily or permanently, and Passenger shall have no claims against Company in such circumstances.

8. HEALTH AND SECURITY/INDEMNIFICATION BY PASSENGER:

Passenger represents and warrants that Passenger is physically and otherwise fit to travel; that s/he will at all times comply with Vessel’s rules and regulations and orders and directions of the Vessel’s officers and staff; that his/her conduct will not impair the safety of the Vessel or inconvenience other passengers.

Company and the Captain of the Vessel, without liability, at any time, may refuse to transport or may land any Passenger at any port or place, or transfer Passenger to other means of transportation, because of health or physical condition, mental disorder, failure to abide by Vessel regulations, failure to possess necessary passports, visas and health or vaccination certificates, or other causes rendering Passenger unfit to travel on the Vessel.

If Passenger is refused passage or leaves the Vessel prior to the end of the cruise for any of the reasons described in this section or for other reasons including, but not limited to, personal, medical, or business reasons, Company will not be required to refund any portion of the Contract price or be responsible for any of Passenger’s cost.

Passenger hereby consents to a reasonable search being made of Passenger’s person, baggage or other property, and to the removal and confiscation or destruction of any object which may, in the opinion of Company, impair the safety of the Vessel or inconvenience other Passengers.

Passenger shall indemnify Company for all penalties, fines, charges, losses or expenses incurred or imposed upon Company or the Vessel by virtue of any act or violation of law by Passenger.

9. PASSENGER RESTRICTIONS:

The Company welcomes passengers with special needs or disabilities. However, please note the following:

Passengers are required to advise the Company, in advance, of any physical, medical, emotional or mental condition which may require professional attention during the cruise or other special needs that require accommodation.

All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.

The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

Young Travellers (Europe, Russia, Asia and Egypt): Guests should be 4 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.

Young Travellers (Peru): Guests must be 7 years of age or older. Guests under 21 must be booked in a cabin with someone who is 25 years of age or older or traveling with a parent or guardian who is booked in a connecting suite. Some excursions may not be suitable for young children.

10. INDEPENDENT CONTRACTOR SHORE TOURS/LIMIT OF LIABILITY:

Company makes no representations concerning and has no responsibility for tours, including, without limitation, shore excursions, hotels, restaurants and transportation, whether by vessel, air, rail, land or other means, not owned or operated by Company. Company shall have no obligation or liability of any kind to Passenger for acts or omissions in connection with or arising out of arrangements with independent contractors. Arrangements with independent contractors include, but are not limited to the following: (1) airline and surface transportation; (2) services or products available for Passenger’s convenience aboard the Vessel; (3) services, products or transportation provided other than aboard the Vessel furnished by others, including without limitation, sight-seeing tours, pre-cruise and post-cruise tours, excursions, shore trips and tender service, whether arranged or organized by tour operators, travel agents or Company. The Passenger’s agreements with independent contractors are not covered by this Contract and shall be subject to the terms and conditions of Passenger’s agreements with such carriers and independent contractors, whether or not any products sold, services tendered, or transportation provided to Passenger is arranged directly or through Company. Passenger agrees that all rights, exemptions from liability, defenses and immunities of whatsoever nature referred to in this Contract applicable to Company or the Vessel, shall in all respects inure also for the benefit of any servant, agent or independent contractor of Company acting in the course of or in connection with their employment so that in no circumstances shall any such servant, agent or independent contractor, as the result of so acting, be under any liability to any such Passenger different from that of Company.

11. NO LIABILITY FOR MEDICAL TREATMENT:

No staff doctors or nurses are employed by Company on the Vessel. If Passenger requires medical attention during the trip, medical services will be provided at local facilities. Passenger shall be responsible for all costs and expenses of medical services, treatment, medications or transportation. Company shall have no liability whatsoever for any costs incurred in connection with medical services, or for the quality of care Passenger receives. Passenger consents to treatment by medical professionals designated by Company, if Passenger is unable to request or authorise medical treatment and, in the opinion of the Vessel’s officer, medical attention is necessary, solely at the expense of Passenger and without liability to Company.

12. PAYMENT BY PASSENGER AND EXTRA EXPENSES:

Any and all payments by Passenger to Company shall be made in currency of the United States of America or such other currency acceptable to Company. All charges for services and products provided on board the Vessel must be settled in cash or charged (via credit card acceptable to Company) before Passenger’s final disembarkation from the Vessel. Any other expenses incurred by Passenger or by Company on behalf of Passenger shall be payable by Passenger on demand.

13. LIABILITY LIMITATION FOR LOSS OF LIFE OR BODILY INJURY:

If Passenger is injured, becomes ill, or dies, or Passenger’s property is lost or damaged, or Passenger and/or his/her property is delayed, Company will not be liable to Passenger for any damages unless the occurrence was due to the negligence of Company or willful fault. Company disclaims liability to Passenger under any circumstances for infliction of emotional distress, mental suffering or psychological injury which was not: (i) the result of physical injury to Passenger caused by the negligence or fault of a crew member or the manager, agent, master, owner or operator of the Vessel; (ii) the result of Passenger having been at actual risk of physical injury, and such risk was caused by the negligence or fault of a crew member or the manager, agent, master, owner or operator of the Vessel; or (iii) intentionally inflicted by a crew member or the manager, agent, master, owner or operator of the Vessel. In no event will Company be liable to Passenger for consequential, incidental, exemplary or punitive damages. In addition to all of the restrictions and exemptions from liability provided in this Contract, the liability of Company for the death of or personal injury (including emotional distress or injury) to a Passenger shall in no event exceed the monetary limitations set forth in Article 7 of the Athens Convention. Nothing in this Contract is intended nor shall operate to limit or deprive Company of any such statutory limitation of or exoneration from liability, or of the benefits of any statute or law of any country which might be applicable providing for exoneration from or limitation of liability including, but not limited to, the 1976 Convention.

14. FORCE MAJEURE:

Company shall not be liable in any way to Passenger for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for Company’s failure to commence, perform and/or complete any duty owed to Passenger if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by an Act-of-God, war or war-like operations, terrorist activities, civil commotions, labor difficulties, whether or not Company is a party thereto, interference by authorities, requisitioning of the Vessel, political disturbance, inability to secure or failure of supplies, perils of the sea, collision, foundering of the Vessel, explosion, breakdown or failure of or damage to the Vessel or its hull, machineries or fittings, weather conditions, high or low water levels, lock malfunction, that may arise or be caused by riots, insurrection and government restraint, fire, or any other cause whatsoever beyond the reasonable control of Company.

15. CHOICE OF LAW AND FORUM:

This Contract applies to claim suits and litigation of any kind whether against Company in person or the Vessel. This Contract is issued at Rheinfelden, Switzerland. Subject always to the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea, the International Convention on Limitation of Liability for Maritime Claims, 1976, the Strasbourg Agreement on Liability Limitations for Inland Navigation, 2012 and such other international agreements and conventions as may apply, all questions arising on this Contract shall be decided according to the laws of Switzerland, excluding the rules of conflicts of laws. Where the Athens Convention or any law applies mandatorily, venue shall lie before any court sanctioned by that Convention or law. In all other cases, Company and Passenger agree to submit to the jurisdiction of the Civil Court in Rheinfelden (“Bezirksgericht Rheinfelden”), Switzerland in any dispute arising out of, or in connection with, this Contract or these Terms and Conditions, the ownership and/or operation of Vessel, to the exclusion of the jurisdiction of the courts of any other country. Passenger hereby waives any venue or other objection that may be available to any such action or proceeding being brought in said court.

16. INTERPRETATION:

Should any provision(s) of this Contract be contrary to or invalid by virtue of the law of any jurisdiction or be so held by a court of competent jurisdiction, such provision(s) shall be deemed to be severed from this Contract and of no force and effect and all remaining provisions herein shall continue to be in full force and effect. The headings of this Contract are for convenience of reference only and shall not define or limit any of the terms or provisions hereof. Whenever the context so requires, references to the male gender shall include references to the female, and references to the singular shall include the plural and vice-versa.

17. WARRANTIES/CONSEQUENTIAL DAMAGES EXCLUDED:

All warranties including warranties of fitness for use and merchantability are expressly excluded from this contract. Company shall under no circumstances be liable for any indirect, special or consequential damages.

18. WRITTEN NOTICES:

Except as otherwise expressly provided in this Contract, all written notice required by this Contract must be mailed, postage prepaid to:

GRC Global River Cruises Holding AG Fledermausgasse 6 CH-4310 Rheinfelden Switzerland

19. ENTIRE AGREEMENT:

The provisions of this ticket/contract represent the entire agreement and a binding contract between Passenger and Company. Passenger’s acceptance of this contract constitutes Passenger’s consent to these provisions. These provisions supersede any oral or written representations. Any change in these provisions must be in writing and signed by the president of Company and may require a commensurate increase in fare. IMPORTANT: Please read the Passenger Ticket Contract contained in this Cruise Ticket as you are bound by all of the terms and conditions contained herein. All bookings are governed by the Uniworld Terms and Conditions as stated in the Uniworld brochure and listed on the Uniworld website at uniworld.com. Your deposit payment and subsequent payment in full for your cruise represents acceptance of all Uniworld Terms and Conditions. If you experience a delay in your arrival flight, which may affect your transfer to the cruise ship or hotel, please adhere to the following: Upon arrival, after you have cleared Customs, look for the Uniworld representative outside the Customs area. If you cannot find the Uniworld representative, call the number listed for the transfer representative to find out about the next available transfer. Should the transfer representative inform you that the final transfer has departed, you will be responsible for making your own transfer arrangements to the ship or hotel at your expense. In such case, you should seek compensation from your travel protection plan. Should your delay cause you to miss the starting point of the cruise, you will need to get to the next port of call at your expense. We recommend you call the cruise ship using the number shown above for the exact location of the next port of call. Uniworld is not responsible for missed transfers or other expenses incurred due to missed or delayed flights. Itinerary, vessels, hotels, docking locations, ports of call, times and sites visited are subject to change or substitution due to water levels, sailing conditions, site closures and other factors without notice. Any such changes will not result in eligibility for a refund. 16-PAS-056-Uniworld CST #2075415-20 TICO Registration #50018458

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Uniworld US Terms & Conditions

We at Uniworld want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. By confirming the reservation with payment, the guest/travel agent acknowledges that they are aware of and will comply with these terms and conditions. We reserve the right to change our terms and conditions, so visit www.uniworld.com/en/terms-and-conditions for updates.

YOUR TRIP

All fares are per guest in US Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Uniworld and/or you have purchased a cruise-tour package with Uniworld that includes air, your entire package price will be guaranteed at time of payment.

Reservations and Payments: A deposit of at least 10% of the cruise-tour fare (cruise-tour, plus port charge, plus pre and or post land extensions, less applicable discounts), per person is required within 72 hours of reservation. Final payment is due at least 120 days prior to departure. Reservations will be canceled if final payment is not received in a timely manner. For all guests booking air travel with Uniworld, a separate non-refundable airfare deposit of $450 per person is required at time of booking. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit or the total amount paid for air if paid in full at time of booking

Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans.

COMPLIMENTARY BEVERAGE PROGRAM:

Europe and Russia: Complimentary beverages onboard: including wine, beer, spirits, specialty coffee, tea, soft drinks and mineral water.

India, Vietnam & Cambodia: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served throughout the cruise. Onshore lunches include complimentary soft drinks, coffee, and tea. Onshore dinners include complimentary house wine, local beer, soft drinks, coffee, and tea.

China: Complimentary house wine, local spirits and beer. soft drinks, tea, and coffee will be served at the Explorer Bar, deck 6, between 3pm and 11pm throughout the cruise. Onboard lunches and dinner include complimentary house wine, local beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.

Egypt: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served during lunch and dinner onboard.

Peru: Complimentary house wine and beer, spirits, soft drinks, tea, and coffee will be served on the Aria Amazon, between 6am and 11pm throughout the cruise. Onboard lunches and dinner include complimentary house wine and beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.

GRATUITIES:

Europe, Russia, Asia, Egypt, and Peru: Gratuities for onboard and onshore personnel (ship staff, crew, Cruise/Tour Manager, local experts, drivers) are included, both during the cruise-tour as well as on any pre- or post-cruise land extensions.

Cancellation Policy:

We hope nothing will come between you and your Uniworld vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel, please visit Travel Protection on uniworld.com for details.

**Fare is defined as the cost of any cruise or land element purchased from Uniworld. Port charges are refunded if cancellation is received prior to departure. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable. See Airline Cancellations for full details.

If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable. Please see Airline Cancellations for details.

Deposit Protection program – 5 Year Guarantee: Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise-tour start date, you will receive a credit of $200 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked, and is combinable with all current Uniworld promotions.

Revision Fee:

A fee of $50 per person, per transaction, will be charged for any revision made to the reservation unless the change increased the value of the booking. A passenger name change and cruise-tour date change will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Any revision to a booking may result in the loss of a confirmed airline reservation, Uniworld change fees (refer to the Air Travel change fees section for details), increased airfare, and any charges levied by the airlines, which will be payable by the passenger.

YOUR FLIGHT

Airfare: Uniworld wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the US. Please contact your Travel Professional or Uniworld for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flight segments within the U.S. or Europe and may require travel in economy class. A separate non-refundable air deposit of $450 per person is due for the airfare booked in conjunction with a Uniworld cruise-tour and is required at the time air is booked. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. Once air is booked and deposited, we may issue your air ticket at any time.

Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a $50 per person change fee (see Revision Fee). This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $100 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.

Airline Cancellations: You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. If you, as the Passenger, choose to cancel your air arrangements one hundred and twenty (120) days or more before departure, your air deposit will be non-refundable. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable.

Air Bookings and Restrictions: TSA regulations require us to collect the full first, middle and last name as it appears on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Uniworld is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Uniworld. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.

Seat Assignments and Special Services: Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seats, some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines control, as are itinerary changes, flight delays and schedule changes. Some airfares used by Uniworld are not eligible for frequent flyer mileage or seat upgrades.

Airport/Ship Transfers: If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day the cruise or cruise/tour begins, and between the ship/hotel and the airport on the day the cruise or cruise/tour ends, when air booked falls within our transfer guidelines. There may be a waiting period between transfers of 2 hours or more unless private car transfers have been purchased. Private car transfers are only available on the cruise or cruise/tour start/end dates. Private car transfers are only available for transportation between designated airports and the ship, for up to two guests per car. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements.

Making Your Own Flight Arrangements: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise-tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for missed transfers due to delayed or cancelled flights, or for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than forty-five (45) days prior to departure and conform to the Transfer Guidelines in the following box:

TRANSFER GUIDELINES:

Flights must arrive/depart within the following time limits:

* Transfers in Milan are provided from MXP only.

* Transfer in Paris is provided from/to CDG only.

** In Moscow, transfers can be provided from SVO, DME, or VKO.

Arrival guidelines for the programs listed below are 5 am – 2:30 pm

• Castles along the Rhine (Amsterdam to Basel)

Arrival guidelines for the programs listed below are 5 am – 3:30 pm

• Delightful Danube (cruise only Nuremberg to Budapest)
• Paris & Normandy (Paris to Paris)
• Burgundy & Provence (Lyon to Avignon)
• Burgundy & Provence (Avignon to Lyon)
• A Portrait of Majestic France (Paris to Bordeaux)
• Grand France (Paris to Avignon)
• Grand France (Avignon to Paris)
• Parisian Royal Holiday (Paris to Paris)
• Ultimate France (Avignon to Bordeaux)

Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.

• Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.
• Departures: On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.

Baggage Fees: Uniworld allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit: iflybags.com). Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. A protection plan covering lost, stolen or damaged baggage is available through the Uniworld Travel Protection Plan.

Flights included as part of the cruise-tour itinerary: Should your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers responsibility to pay (visit: iflybags.com)

Documents: Uniworld will send you a document packet thirty (30) to forty five (45) days before your cruise-tour departure date, provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full.

E-Documents: Small actions can make a big difference as proven true with our One Tree Planted partnership. After booking your cruise, if you elect to receive your pre-cruise documentation digitally, we will plant a tree in your honor – a simple move that has a lasting impact.

Passport/Visa: A valid passport is required to travel on all Uniworld programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the US Consulate Service for information regarding necessary visas and other documentation. Non-US citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any Visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Due to government imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.

As a courtesy, our website, www.uniworld.com in the “Already Booked” section, offers a link to a visa service company where you can obtain additional information. Obtaining and carrying these documents is your sole responsibility, Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.

For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Entry Permit while on the tour for all guests. In order for us to properly arrange for your Tibet Entry Permit in advance, please email a copy of the photo page of your passport as well as a copy of your China visa to asiadepartment@uniworld.com no later than forty-five (45) days prior to departure. Please include your name and Uniworld booking number in your email.

ADDITIONAL CONSIDERATIONS

Travel Protection Plan: Uniworld makes every effort to ensure that your trip is safe and enjoyable. However, situations beyond our control may occur. Keep in mind that your health plan coverage for a stay outside the US may be limited. We recommend you obtain a travel protection plan. Uniworld offers a comprehensive travel protection plan. For true worry-free travel, please visit Travel Protection on uniworld.com for details.

Itinerary Changes: You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise-tour due to an itinerary change will be subject to our standard Cancellation Policy.

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. Company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’s discretion a refund of monies paid to Uniworld in connection with such cruise-tour. Uniworld is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.

Stateroom changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.

Extensions/Land Tours: Uniworld reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.

Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.

Health and Mobility: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:

• Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company.
• All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
• The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
• Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the United States. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.

Young Travelers:

Europe, Asia, India, and Egypt: Guests should be 4 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.

Peru: Guests must be 7 years of age or older. Guests under 21 must be booked in a cabin with someone who is 25 years of age or older, or traveling with a parent or guardian who is booked in a connecting suite. Some excursions may not be suitable for young children.

Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their safety and behavior onboard and onshore.

Smoking Policy: For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.

Diets: Please advise the Uniworld reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form at uniworld.com.

Pets: Pets are not permitted on Uniworld trips

LEGAL NOTES

This Agreement is deemed to be entered into in Los Angeles, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the cruise and/or tour shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District.

This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Uniworld no later than 60 days after completion of the Uniworld vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the cruise and/or tour, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.

Responsibility and Waiver: The responsibility of Uniworld River Cruises, Inc. is strictly limited. Uniworld promotes and sells tour programs consisting of certain travel services on the cruise ships (“Vessels”) or other modes of transport (“Transport”). Uniworld does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Uniworld. Uniworld makes no representations or warranties concerning the Suppliers or the Vessels/Transport. We assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided is arranged through Uniworld. Accordingly, you will not have any right to claim or recover against Uniworld as a consequence of any negligent or willful act or failure to act of any Suppliers or the condition or operation of any Vessel/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all terms and conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Uniworld nor any representative of Uniworld shall have any liability whatsoever.

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Uniworld to participate in such trips and activities you agree you will not make a claim against Uniworld, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Uniworld, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

California Seller of Travel Law: Uniworld River Cruises, Inc. and U by Uniworld is a registered seller of travel in the State of California, CST #2075415-20, and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California. A complete explanation of your rights under the California Seller of Travel Law can be found at oag.ca.gov/travel.

Omissions: Uniworld is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; we reserve the right to make corrections as required.

Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Los Angeles County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.

Time of Publishing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.

YOUR CRUISE TICKET CONTRACT: Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request, or can be viewed on our website at uniworld.com. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.

The USTOA $1 Million Travelers Assistance Program: Uniworld River Cruises, Inc., shares the coverage available under the USTOA $1 Million Travelers Assistance Program with other affiliates of The Travel Corporation who, as an Active Member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Uniworld River Cruises, Inc., customers in the unlikely event of Uniworld River Cruises, Inc., bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Uniworld River Cruises, Inc. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at USTOA.com.