Holland America Line Cancelation Policy

You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Cruisetour. Cancellation fees are based on the fare paid, excluding Taxes, Fees & Port Expenses, transfers, surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel advisor and You must receive Your refund directly from these sources. You may cancel by telephone or electronic device via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.

Since a cancellation likely means a diminished opportunity to sell space on other cruises and Cruisetour, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment of the Carrier’s potential loss as liquidated damages. The amount of cancellation fee varies based on length of sailing for the Cruise and Cruisetour and timing of cancellation for cruise and Cruisetour, as illustrated in the schedules below.

Refund schedule for guests with bookings made in US$, CA$, or AU$:

BOOKINGS OPENED ON OR AFTER NOVEMBER 10, 2023:

VOYAGES 25 NIGHTS OR LONGER, PLUS GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 120 days commencing travelFully refundable100% refund
119-113 days before commencing travelPartially refundable100% refund, less required deposit amount
112-76 days before commencing travelPartially refundable50% refund of gross fare
75 days or less before commencing travelNon-refundableNo refund available

 

ALL OTHER VOYAGES 5 NIGHTS OR LONGER:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 90 days before commencing travelFully refundable100% refund
89-83 days before commencing travelPartially refundable100% refund, less required deposit amount
82-46 days before commencing travelPartially refundable50% of gross fare
45 days or less before commencing travelNon-refundable100% of gross fare



VOYAGES UP TO 4 NIGHTS:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 75 days before commencing travelFully refundable100% refund of full fare
74-68 days before commencing travelPartially refundable100% refund, less required deposit amount
56–29 days before commencing travelPartially refundable50% refund of gross fare
67-31 days before commencing travelPartially refundable50% of gross fare
30 days or less before commencing travelNon-refundable100% of full fare

BOOKINGS OPENED ON NOVEMBER 9, 2023, OR EARLIER:

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE; ALASKA ARCTIC CIRCLE SOLSTICE; AUSTRALIA CIRCUMNAVIGATION AND ANY SEGMENT OF AN AUSTRALIA CIRCUMNAVIGATION; 25 DAY CANADA, NEW ENGLAND, GREENLAND & ICELAND; CORAL TRIANGLE; HAWAII, TAHITI & MARQUESAS; MAJESTIC JAPAN; TALES OF THE SOUTH PACIFIC; AMAZON EXPLORER; 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:

SAILING DEPARTURES THROUGH MAY 2024:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 121 days commencing travelFully refundable100% refund of full fare
120-91 days before commencing travelPartially refundable100% refund, less required deposit amount
90-76 days before commencing travelPartially refundable40% refund of gross fare
75 days or less before commencing travelNon-refundable100% of full fare

 

SAILING DEPARTURES JUNE 2024 OR LATER:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 120 days commencing travelPartially refundable100% refund
119-91 days before commencing travelPartially refundable100% refund, less required deposit amount
90-76 days before commencing travelPartially refundable40% refund of gross fare
75 days or less before commencing travelNon-refundable100% of gross fare



ALL OTHER VOYAGES 6 NIGHTS OR LONGER:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 90 days before commencing travelFully refundable100% refund of full fare
89-76 days before commencing travelPartially refundable100% refund, less required deposit amount
75-61 days before commencing travelPartially refundable50% refund of gross fare
60-31 days before commencing travelPartially refundable25% of gross fare
30 days or less before commencing travelNon-refundable100% of full fare
VOYAGES UP TO 5 NIGHTS:
Days before departure
Refundability
Cancellation charge (Per Person)
Cancellations through 75 days before commencing travelFully refundable100% refund of full fare
74-57 days before commencing travelPartially refundable100% refund, less required deposit amount
56-29 days before commencing travelPartially refundable50% refund of gross fare
28-16 days before commencing travelPartially refundable25% of gross fare
15 days or less before commencing travelNon-refundable100% of full fare

CANCELLATION POLICY EXCEPTION(S):

If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if You cancel Your booking.

If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your gross fare if You cancel Your booking.