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SCHLOSS Zermatt - Active & CBD Spa Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SCHLOSS Zermatt - Active & CBD Spa Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Indoor pool, sun loungers
Penthouse | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors
Sauna, steam room, body treatments, hot stone massages, sports massages
Terrace/patio

Reviews

10 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet friendly

Explore the area

Map
Bahnhofplatz 18, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    1 min walk
  • Zermatt–Sunnegga Funicular
    6 min walk
  • Sion (SIR)
    106 min drive

Room options

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Mountain view

Penthouse

  • Sleeps 6
  • 3 King Beds

View all photos for Solo Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Solo Room

  • Mountain view
  • Sleeps 1
  • 1 King Bed

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The High

The High | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

The High

  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cottage

  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed

View all photos for Friends & Family Suite

Friends & Family Suite | Mountain view

Friends & Family Suite

  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for View Double Room +

View Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room +

  • Sleeps 2
  • 1 King Bed

View all photos for Friends & Family Suite +

Friends & Family Suite + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Friends & Family Suite +

  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for View Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Apartment

  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for View Suite +

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Suite +

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for View Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors

Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room +

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

BEAUSiTE Zermatt

Pool
Hot Tub
Breakfast included
Spa
4.9 out of 5, Exceptional, (384)
The price is $923
per night
$967 total
includes taxes & fees
Jan 17 - Jan 18
BEAUSiTE Zermatt

About the neighborhood

Zermatt

With a stay at SCHLOSS Zermatt - Active & CBD Spa Hotel in Zermatt (Zermatt City Centre), you'll be steps from Zermatt-Matterhorn Ski Paradise and 15 minutes by foot from Zermatt-Furi Gondola. .This spa hotel is 3.1 mi (5 km) from Sunnegga Ski Resort.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 6 min walk
  • Zermatt - Furi - 7 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Fuchs - ‬4 min walk

About this property

SCHLOSS Zermatt - Active & CBD Spa Hotel

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
SCHLOSS Zermatt - Active & CBD Spa Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 4 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
At SCHLOSS Zermatt - Active & CBD Spa Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
SCHLOSS Zermatt - Active & CBD Spa Hotel has a restaurant on site.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

SchlossHouse
Schloss Zermatt Active & Cbd
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel
SCHLOSS Zermatt - Active & CBD Spa Hotel Zermatt
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel Zermatt

SCHLOSS Zermatt - Active & CBD Spa Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 66 out of 68 reviews" "
Rating 8 - Good. 2 out of 68 reviews" "
Rating 6 - Okay. 0 out of 68 reviews" "
Rating 4 - Poor. 0 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Worth every penny
Stayed 1 night in Oct 2024

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walkable getaway!
Stayed 1 night in Sep 2024

10/10 Excellent

Lena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. Good breakfast. Comfortable. Good view.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the SCHLOSS Hotel. I loved that I didn’t feel rushed and the staff was extremely accommodating and friendly. There is nothing that I didn’t like about this hotel. Will definitely be back
Stayed 1 night in Sep 2024

10/10 Excellent

Jerad, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar service! Beautiful rooms. Very nice spa amenities including sauna, steam room, and various showers with different refreshing essential oils and varying temperatures. One of our party became too ill to travel, and the hotel graciously helped us arrange an additional night stay. Our first room was booked, but they found us a new room just down the hall, made it possible to move directly from old room to new room immediately after checkout from first room without even bringing bags down to front desk. We would have loved the hotel regardless, but the kind compassionate professional service from the staff was phenomenal and really pushed Schloss Zermatt to the very top. One of the best hotels I've ever stayed in.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are very friendly and service oriented to make the stay pleasant. Food is excellent, the spa & amenities are spectacular. I would definitely make this a stop during holiday travel.
Stayed 1 night in Sep 2024

10/10 Excellent

Ivana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff was so friendly and the spa was absolutely amazing. The saunas and steam rooms made for a great rainy day and gave us something to do. Don’t skip a massage with Marcela!
Stayed 2 nights in Sep 2024

10/10 Excellent

Hernani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class and I would stay there again. Many thanks!!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Hathairatt

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Amazing team, comfortable beds, the BEST hospitality. I left my purse with my passport, bank card and all of my cash for the trip in Play room of the hotel over night. Got everything back in the morning by house keeping staff who took it to receptionist. So glad we stayed at SCHLOSS Zermat.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the highlight of our trip! It was conveniently close to the train station and the staff was amazing! From the initial check in process, it was an amazing experience. This was one of my favorite hotels that I've ever stayed in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Vishram

Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this hotel. The location was absolutely perfect! Our room was top notch in every way. We had a wonderful view of the Matterhorn from our room and balcony! The staff were extremely friendly and helpful. You can not go wrong with choosing this hotel!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a very nice place to stay. They staff was very friendly and helpful. They had a nice gym there. It was very close to the train station. Maybe next time I would get a room with a view of the Matterhorn
Stayed 2 nights in Sep 2024

10/10 Excellent

Thalia

Traveled with partner
Liked: Amenities
Beautiful hotel with an elegant and tranquil vibe. The staff all very kind and special shout out to Chris who helped us navigate around Zermatt from beginning to end. If you’re visiting Vermont, I highly recommend staying at the SCHLOSS hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that is perfectly situated near the train station and Gornergrat.
Stayed 2 nights in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt
Awesome
Stayed 4 nights in Sep 2024

10/10 Excellent

ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility & service
We had a great experience staying here. The staff were extremely courteous and very helpful. Thanks to Lea, who went out of the way to get us a last minute restaurant reservation. Overall would love to come back here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa ( naked) great location very nice breakfast only drawback was no air conditioner. Brought me a fan which really helped. It was quite warm when we were there, so maybe they don’t need it most of the time. Very nice people.
Stayed 2 nights in Aug 2024

8/10 Good

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Upon check in I was told I would have to pay extra because my children were older than they thought (13, 13, 17). They wanted to charge for a rollaway bed when I knew I indicated all correct ages of my kids when I booked on Hotels.com. We were already paying nearly $800 for one night. They ultimately waived the charge but it was an uncomfortable conversation. A beautiful hotel - but we ended up staying for 15 hours and enjoyed few benefits.
Stayed 1 night in Aug 2024

10/10 Excellent

Mel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Spa. Everything was perfect!
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a hotel! Incredible value for money. Service: A+ The service is friendly & warm and you can tell that the staff really cares about the property. Kika at the front desk welcomed us, showed us our room & even made great suggestions for dinner (Zermatt Kitchen). Amenities: A+ We had the entire spa area to ourselves on a Saturday - 12pm onwards, with a few people joining after an hour or so. All very respectful & polite. Yes, the spa is nude & mixed male / female. BUT --> There are towels & thin fabrics provided to fully cover yourself. I am a bit conservative & shy, but did not feel uncomfortable at all. I say Go for it! Because the spa amenities really are top notch. You will be wow'ed. Cleanliness: A+ The cleaning staff works so, so hard. Hats off to you guys! Location: A+ Right near the train station. A 15 minute walk to the gondolas up for hikes. Restaurants everywhere. Casa Mia right next store is also lovely. We stayed at the height of hiking season (mid-late August). Will definitely stay here again. The management & team should be proud.
Stayed 4 nights in Aug 2024

10/10 Excellent

Xiaoxin, CUPERTINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024