4/10 Poor
Debra L.
Nov 18, 2024
Liked: Cleanliness
Freezing in the Dark
The house is beautiful and well maintained. We really enjoyed our first night there. The following morning the power went out during breakfast. It was 30 degrees outside, so we began to worry when the power didn't come back on after an hour. We called the property manager and were told we needed to call PG&E. PG&E send a message that the power restoration time was undetermined. We decided to spend the day away from the house and hope for restoration later in the day. When we arrived back at the house a 5 pm the power was still out and it was well below freezing. After sitting in the cold dark house for an hour we decided to leave. Our fear was the house would continue to get colder and we were all hungry and had no way to make dinner. After struggling to pack up our things in a dark house we left around 6 pm to begin our long drive home. The trip was a bit of a disaster. I communicated with the property manager and asked for a refund. I was told the power outage was not their fault so there would be no refund. I really feel that since the house was not usable on Saturday we should have received a partial refund. The power was restored later that night after we left but we had no way of knowing that ahead of time and didn't want to wait in a cold dark house with the possibility it might not get restored until the next day.
Debra L.
Stayed 3 nights in Nov 2024