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Malmaison York

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Malmaison York

Rooftop terrace
Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board
Aerial view
Front of property
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • Yorkshire Museum Gardens
    4 min walk
  • York Minster
    6 min walk
  • Micklegate Bar
    7 min walk
  • Harrogate (HRT-RAF Linton-on-Ouse)
    27 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds
Exterior
The Milner York formerly the Principal York
Pool
Hot Tub
Pet friendly
Free WiFi
4.2 out of 5, Very Good, (1176)
The Milner York formerly the Principal York

About the neighborhood

York

A stay at Malmaison York places you in the heart of York, within a 10-minute walk of York Minster and York City Walls. .This eco-certified hotel is 0.4 mi (0.7 km) from Shambles and 1.5 mi (2.4 km) from York Racecourse.

What's nearby

  • York Minster - 6 min walk - 0.4 miles
  • York Christmas Market - 8 min walk - 0.5 miles
  • York City Walls - 8 min walk - 0.5 miles
  • Shambles - 9 min walk - 0.5 miles
  • Jorvik Viking Centre - 9 min walk - 0.5 miles

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪Society Lounge Bar - ‬1 min walk
  • ‪The Maltings - ‬1 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk
  • ‪The Garden Room - ‬4 min walk
  • ‪PizzaExpress - ‬3 min walk

About this property

Malmaison York

Eco-certified York hotel in Bishophill with a fitness center
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Treat yourself with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
At Malmaison York, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Malmaison York has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Reviews

8.8

Excellent

Rating 10 - Excellent. 809 out of 1380 reviews" "
Rating 8 - Good. 347 out of 1380 reviews" "
Rating 6 - Okay. 145 out of 1380 reviews" "
Rating 4 - Poor. 56 out of 1380 reviews" "
Rating 2 - Terrible. 23 out of 1380 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, lovely comfortable room and great location. Parked in nearby NCP car park and got discount from hotel which was great. View from rooftop bar is amazing although you need to book in advance to get a seat(you get a limited amount of time and are asked to leave when your time is up, it gets busy), Service was a bit hit & Miss and drinks menu a bit dissapointing to be honest. View is worth visiitng for a quick drink but I wont be in a rush to go back. Check-in was a bit slow as only one person running desk. Only one lift was working on checkout day so waited a while to get a lift down from 4th floor. Only two lifts in a hotel this size is disappointing. But other than that... its a lovely hotel and would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Simon

Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Evelyn

Traveled with partner
Liked: Amenities
Spacious room with all required amenities - very powerful shower! Excellent location in the city centre.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at York
Good food, excellent service in the restaraunt
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Liked: Property conditions & facilities
Hotel advertises its roof top bar which was the whole reason we booked. When we got there went to book in only to be told it was fully booked all day. Only one table being used at the time. Unable to even have a drink for an hour. Staff were very unhelpful. Very disappointing. Parking terrible Ncp car park which was so tight to park in and very expensive. Given a disabled room and not even asked if this was ok.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Really good hotel. Staff were very friendly and accommodating. Room was great. Breakfast was really nice
Stayed 1 night in Aug 2024

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location with easy access to York City Centre. Some of the staff are a little brusque though, especially in the rooftop bar. A gentle reminder that a kind word is a lot better than a blunt one.
Stayed 1 night in Jun 2024

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Shailendra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, upgraded us to a room with a view and sorted out the cot for our baby son!
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Expensive for the money
Rooms where very small (club room) and light that we could not turn off which was very annoying. Informed reception next day saying at night it was to bright in the room because of it. Response: oh i will get someone to turn it off.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very near to train station and city center
Stayed 1 night in Jul 2024

6/10 Okay

E

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Stay - Great Rooftop Restaurant
The Malmaison is a comfortable stay and only a short walk to Tourist Attractions. Check-In was efficient. There are stairs from the Drop-Off Parking to the 'Reception/Lift' floor making it a bit difficult if you have large suitcases. Well-equipped Fitness Centre. Great Roof-Top Restaurant with excellent service.
View from the Rooftop Restaurant
View from the Rooftop Restaurant
View from the Rooftop Restaurant
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Parking or lack of it
rude check-in staff, lied around parking, spaces given to friends and not paying guests
Stayed 1 night in Aug 2024

8/10 Good

Victoria

Liked: Property conditions & facilities, room comfort
overnight in York
very modern decor. Not keen on the current trend for open plan bathrooms. Difficult for my husband to shave with no mirror over the wash basin. Room was fine for a night stay, with black out curtains and a comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Jade

Stayed 2 nights in Aug 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location within walking distance or short taxi ride to all to do..
Stayed 1 night in Jul 2024

2/10 Terrible

Lisa

Stayed 1 night in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Convenient and As Expected
Room was as expected. We liked the large fridge and the shower water pressure. The soundproofing was a little lacking and I’m not sure the hot water heater had been recently cleaned (lots of calcium deposits). All the paper door hangings and menus were a bit worn and the drain was a bit off kilter, but things otherwise worked fine and we got a free drink for not having housekeeping come in during our stay. Great by location 5 min walk from train and from town.
Stayed 2 nights in Jul 2024