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Emerald Residence

2.0 star property

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Photo gallery for Emerald Residence

Front of property
Front of property
Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi
Deluxe Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi
Basic Triple Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
5 Main St, York, England, YO10 4HJ
  • University of York
    ‪17 min walk‬
  • York Barbican
    ‪3 min drive‬
  • York Racecourse
    ‪6 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪59 min drive‬

Room options

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Quadruple Room, Ensuite

  • 2562.0 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Single Room, Shared Bathroom

  • 711.7 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Quadruple Room, Ensuite

  • 2917.8 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Standard Double Room, Ensuite, Garden View

Standard Double Room, Ensuite, Garden View | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, Ensuite, Garden View

  • 1316.6 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, Ensuite

  • 2135.0 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Triple Room, Shared Bathroom

  • 1921.5 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Triple Room, Ensuite

  • 1814.7 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Suite, Ensuite, Garden View

Superior Suite, Ensuite, Garden View | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, Ensuite, Garden View

  • 2597.6 sq ft
  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed

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About the neighborhood

York

With a stay at Emerald Residence, you'll be centrally located in York, within a 5-minute drive of York City Walls and University of York. .This guesthouse is 2.3 mi (3.6 km) from York Minster and 1.7 mi (2.7 km) from Jorvik Viking Centre.
View more Guest Houses in YorkOpens in a new window

What's nearby

  • University of York - 17 min walk
  • York City Walls - 3 min drive
  • Shambles - 4 min drive
  • York Minster - 5 min drive
  • York Racecourse - 6 min drive

Getting around

  • York (QQY-York Train Station) - 12 min drive
  • Leeds (LBA-Leeds Bradford) - 59 min drive

Restaurants

  • ‪Fulford Arms - ‬11 min walk
  • ‪The Lighthorseman - ‬16 min walk
  • ‪Winning Post - ‬20 min walk
  • ‪Wellington Inn - ‬14 min walk
  • ‪V Bar - ‬5 min drive

About this property

Emerald Residence

Central guesthouse with free parking connected to a shopping center in York
Emerald Residence offers 11 accommodations with complimentary bottled water and hair dryers. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include showers.

This York guesthouse provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 11 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Free self parking is available onsite.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bathroom

  • Hair dryer
  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 10:30 AM

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 99 reviews
Rating 8 - Good. 27 out of 99 reviews
Rating 6 - Okay. 24 out of 99 reviews
Rating 4 - Poor. 5 out of 99 reviews
Rating 2 - Terrible. 12 out of 99 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Easy place to find and direct taxi's to
Stayed 2 nights in Nov 2024

6/10 Okay

Lorilei

Traveled with family
Fine but not great
Bit old, need to refurbish and upgrade the beds and rooms
Stayed 2 nights in Aug 2024

2/10 Terrible

Kelly

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Traveled with family
People above us arguing and police all Over
We arrived all seem good. Radiator in the bathroom had a bad leak so every time you went to the toilet, your pants and socks ended up soaking. We were on the bottom floor right beside the front door which we Heard banging every time anybody come in the people stopping above us arguing all night And they knocked on my door Disturbed me and my two children then 3 police Vans arrived For the people arguing, then we got disturbed again with the police at our window with Set of ladders To Claim up to the top room above us So I was not good at all as my children were very scared spoilt our weekend that was on the Friday night then on the Saturday afternoon we had the police back at the door. We have been looking forward to this weekend for awhile and it got spoilt by the police and the people upstairs it’s not what you expect when you pay for hotel for a quiet weekend so pretty much waste of money I thought the manager might to come and see us on the Saturday to explain what was going on with all the police Outside, my window but never heard anything to be quite truthfully I think they should’ve been an apology and maybe it’s a bit of a refund as I drove for two hours to get there spent quite a bit of money on the hotel. My kids ended up scared and not want to go out.
Stayed 2 nights in Oct 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money. The main opportunity for improvement is their service. When we arrived, no one was available to give us our key. There was a phone number to call on the front door. We called for about half an hour repeatedly with no answer and were considering going to another accommodation. We thought we had been scammed. We were tired, cold and unhappy. Finally we met another guest who said the same thing happened to them. We finally got through to someone who gave us the code to our room.
Stayed 2 nights in Sep 2024

6/10 Okay

Philip

Liked: Cleanliness
Disliked: Staff & service
Inexpensive and noisy.
Remote check in,so it was a surprise to hear a couple loudly have sex when I arrived.Its cheap for York and it's clean,it was fresher's week apparently,so there was a lot of activity around midnight,lots of guests going outside to smoke,shout and slam the door .
Stayed 1 night in Sep 2024

6/10 Okay

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities
There was no heat in the bathroom. Portable heater in bedroom area barely gave warmth to sleep comfortably. Ceiling needs repair from upstairs water leak. Worst issue was the noise - slamming doors, stomping up & down the stairs & knocking noisily on our room door after midnight. Other guests we believe were students. We should have been made aware of that before reserving. Noisy until 2:45 am.
Stayed 1 night in Oct 2024

8/10 Good

Sas

Traveled with partner
Liked: Staff & service
Room could do with updating but was clean and tidy
Stayed 2 nights in Oct 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not smooth. It was "self-check-in". We had to ring numbers but nk answer at first. Then when we finally got someone it was an extremely slow process. Really lacked the personal touch. The room was nice, comfy. Quite noisy with passing traffic. The bathroom was not good at all. Shower - a trickle of water, but thankfully have family/ friends nearby to use theirs. Mirror - filthy with blood(??) Or paint on. Service, not great. So impersonal. Will not be staying again. Fine for 1 night. Needs a huge amount of decor change and would be nice if check-in was with a person... in-person.
Stayed 1 night in Sep 2024

6/10 Okay

John, Bristol

Disliked: Cleanliness, amenities, property conditions & facilities
The exterior doors to the room did not lock and the springs were coming through the mattresses. Very uncomfortable. Intermittent issues with hot water and water pressure when using the shower. Spacious room though even if tv was small and tilted and cable was fuzzy. We spent most of our time out of the room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kerry

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kat

Stayed 1 night in Aug 2024

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Thought we were staying in a halfway house Dont stay in the ground floor room ny the front door as the door will be getting slammed all night and you'll have people smoking and chatting outside your window to all hours. There was an elephant stomping around above, shouting with the tv blasting out. We left in the end.
Stayed 2 nights in Aug 2024

6/10 Okay

Danielle

Stayed 1 night in Jul 2024

10/10 Excellent

Mandie

Stayed 1 night in Aug 2024

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booking in was fine. Room clean but glass found on top of wardrobe. Bins not emptied daily. No extra toilet rolls. Other guests left front door not shut properly sometimes with the snib on so would not lock. Door bell needs to be prominent hard to see.
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room, clean and tidy. Perfect for my friends & I for the night.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well presented with good parking. The room was spacious, clean and had good amenities. The property is about a mile from the city centre . There is a regular bus service into the city which has stops near to guest house.
Stayed 4 nights in Aug 2024

10/10 Excellent

Connor

Stayed 1 night in Aug 2024

2/10 Terrible

yi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot in summer, almost cannot fall asleep
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Old decor , dirty chair.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness
Very basic, bed was comfortable. Clean.
Stayed 1 night in Jul 2024