8/10 Good
Henry
Sep 20, 2024
Liked: Staff & service, room comfort
Lovely stay buy no AC
The AC wasn’t working in the rooms. I asked to be changed immediately upon checkin. When I got to the new room, there was air coming out of the AC dust but it wasn’t cold. That night, it was warm and impossible for me to sleep. I was sweating. Called reception and the gentleman was very nice who offered to change my room immediately or the next morning. I decided to do so the next morning.
The next morning, I asked to be changed and the lady at reception told me the whole hotel AC wasn’t working and they will fixed it within an hour.
I later asked for a refund of my stay if the AC isn’t working. Spoke to Alina. She spoke to her Manager who offered to change to another room. But not until they’ve checked to make sure the AC is working. Alina moved me to a lower floor room which had been refurbished. Lovely bathroom and it was a huge bonus. It was cooler but the AC only pumped out cool air (not cold) but I was happy with it as the nights were cool. In addition, Alina listened to me and my suggestions. She took them all on board and presented it to her Manager, who agreed to compensate me by providing free breakfast for the rest of my stay.
Overall, it was a nice stay as the hotel is very central and of course the Service Recovery initiated by Alina made the difference.
Henry
Stayed 4 nights in Sep 2024