4/10 Poor
Sally D.
Aug 16, 2024
Disliked: Cleanliness
Security concerns led to cancellation of our booking
On arrival, superficially the apartment appeared to be satisfactory. On closer inspection we discovered that the French doors to the walkway outside were very poorly secured, had suffered previous damage and wood at the bottom of the door frame appeared to be rotting.
In addition there were several scrape marks and cobwebs on the walls, loose kickboards and many stains on the carpet.
Our main concern was for our safety and security and we contacted Guest Homes asking for a transfer to an upstairs apartment or alternative accommodation in the Worcester area. We were advised that nothing else was available.
We therefore had no option but to cancel our booking and our original payment was refunded. We finally managed to find alternative accommodation for the week but at a significantly increased cost.
On the basis of this experience, it would be impossible to recommend VRBO or Guest Homes.
Sally D.
Stayed 7 nights in Jul 2024