When we saw there was no bathroom door we had a pretty good idea this place was not going to be great. A short time later when we tried to flush the toilet and nothing happened we were done. Went to the front desk to request another room and were told they had no rooms available. They said they would try to get us into a different room in the morning if someone checks out. We asked where were we supposed to go to the bathroom in the meantime, they said the public restrooms were on the first floor by the desk. I am elderly male, I get up often during the night to use the restroom, didn’t think wandering the halls and riding on the elevator a couple times during the night was a good idea. We decided to find lodgings elsewhere, when we packed up and went down to the desk to tell them we were leaving and wanted a full refund. The desk attendant said sure and hit some keys on his laptop I asked for a receipt showing the credit to my credit card and he gave me a receipt showing zero balance due but no credit info. Of course there was no balance due I already paid for the room with my credit card. I saw his name tag said his name was Brice, I asked him to write on my receipt he credited the full amount for the room and sign it. He refused, I asked for his last name and he said that was a privacy issue and would not give it to me. All the while a drunk guy was wandering around the lobby muttering something, once he chuckled and said,”his name ain’t Brice “. We left, very dissatisfied